Title: Plugin not working
Last modified: August 21, 2020

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# Plugin not working

 *  Resolved [littlezigy](https://wordpress.org/support/users/littlezigy/)
 * (@littlezigy)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-931/)
 * I just got this plugin.
    I have setup my app id and app certificate. I checked
   the logs and saw these errors
 * AgoraRTCSDK-3.0.2.121.js:2 13:28:26:351 Agora-SDK [ERROR]: [D800B] Get server
   node failed [INVALID_VENDOR_KEY] [https://webrtc2-ap-web-1.agora.io/api/v1](https://webrtc2-ap-web-1.agora.io/api/v1)
   INVALID_VENDOR_KEY
 * AgoraRTCSDK-3.0.2.121.js:2 13:28:26:354 Agora-SDK [ERROR]: [ERROR] : join channel
   failed INVALID_VENDOR_KEY
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-931%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [littlezigy](https://wordpress.org/support/users/littlezigy/)
 * (@littlezigy)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-931/#post-13293191)
 * I’ve just noticed my changes are not persisting. The app id keeps been reset 
   to a previous value.
 *  Plugin Author [Agora.io](https://wordpress.org/support/users/agoraio/)
 * (@agoraio)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-931/#post-13377882)
 * [@littlezigy](https://wordpress.org/support/users/littlezigy/),
 * Thank you for your interest in the Agora Video for WordPress plugin.
 * The issue you are experiencing is a plugin conflict. [The resolution is outlined in the FAQs](https://wordpress.org/plugins/wp-agora-io/#%0A1.%20%20why%20don’t%20my%20project%20credentials%20(app%20id%20and%20app%20certificate)%20get%20saved%20when%20i%20input%20them%20on%20the%20settings%20tab%3F%0A).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin not working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-agora-io_321683.svg)
 * [Agora Video for WordPress](https://wordpress.org/plugins/wp-agora-io/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-agora-io/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-agora-io/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-agora-io/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-agora-io/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-agora-io/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Agora.io](https://wordpress.org/support/users/agoraio/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-931/#post-13377882)
 * Status: resolved