Title: Plugin Not Working @ all.
Last modified: November 9, 2020

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# Plugin Not Working @ all.

 *  Resolved [Marc G](https://wordpress.org/support/users/nuevavidatv28/)
 * (@nuevavidatv28)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-all/)
 * The button does nothing.. As you can see from below the form the shortcode is
   there. but is being ignored..
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-all%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [Marc G](https://wordpress.org/support/users/nuevavidatv28/)
 * (@nuevavidatv28)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-all/#post-13641270)
 * it worked FINE in the free version same form now that I deactivated the free 
   version and upgraded to the licensed it does nothing..
 *  Plugin Author [miniOrange](https://wordpress.org/support/users/cyberlord92/)
 * (@cyberlord92)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-all/#post-13641359)
 * Hello [@nuevavidatv28](https://wordpress.org/support/users/nuevavidatv28/),
 * Thanks for providing us will full details.
 * It seems that there has been some conflict on your site. The shortcode is not
   working because your theme is imposing a loading image on our plugin.
    Hence 
   the button is not working correclty.
 * We can resolve this easily and swiftly.
 * Please let us know how you would like to connect so that we can work on this 
   together.
 *  Thread Starter [Marc G](https://wordpress.org/support/users/nuevavidatv28/)
 * (@nuevavidatv28)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-all/#post-13641446)
 * as far as connecting what is on the table?
    what are the options? are you referring
   to login info or a dual call with instruction via zoom or something? We are advanced
   enough to follow instructions if that is possible as well.
 *  Thread Starter [Marc G](https://wordpress.org/support/users/nuevavidatv28/)
 * (@nuevavidatv28)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-all/#post-13641506)
 * Got in contact with support.
    They remoted in and we found that MY theme was 
   the culprit not the plugin. The theme added an image prior to the load of the
   shortcode and this caused the issue. If you have this issue – contact support
   via your account or the plugin “drop email” from the plugin interface. GREAT 
   job by them!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin Not Working @ all.’ is closed to new replies.

 * ![](https://ps.w.org/miniorange-otp-verification/assets/icon-256x256.gif?rev=
   2669616)
 * [miniOrange OTP Login, Verification and SMS Notifications](https://wordpress.org/plugins/miniorange-otp-verification/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/miniorange-otp-verification/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/miniorange-otp-verification/)
 * [Active Topics](https://wordpress.org/support/plugin/miniorange-otp-verification/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/miniorange-otp-verification/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/miniorange-otp-verification/reviews/)

## Tags

 * [OTP](https://wordpress.org/support/topic-tag/otp/)
 * [Otp-verification](https://wordpress.org/support/topic-tag/otp-verification/)
 * [shortcode not working](https://wordpress.org/support/topic-tag/shortcode-not-working/)

 * 4 replies
 * 2 participants
 * Last reply from: [Marc G](https://wordpress.org/support/users/nuevavidatv28/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-all/#post-13641506)
 * Status: resolved