Title: Plugin not working, checked previous posts
Last modified: June 18, 2019

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# Plugin not working, checked previous posts

 *  Resolved [touchestudio](https://wordpress.org/support/users/boulosblack/)
 * (@boulosblack)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-checked-previous-posts/)
 * Hello,
 * After a recent update, the plugin stopped working. I got a warning in the admin
   of the site that I needed to set up the plugin. Went through the process to connect,
   but in the backend where it says:
 * Connect to your Facebook page
    This is the page that will receive messages from
   your website visitors.
 * It doesn<t tell me what page it is… I don<t have access to the 2 other parts 
   of the setup process, and nowhere to put the Facebook Page ID.
 * Deactivated and reactivated, but nothing changed. Deleted and reinstalled, still
   nothing. Cleared all caches. Still nothing.
 * Hoping you can help me get this resolved.
 * Best regards,
 * Paul

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [mattx](https://wordpress.org/support/users/mattx/)
 * (@mattx)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-checked-previous-posts/#post-11647184)
 * Having same issue
 *  Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/)
 * (@ingasupranovich)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-checked-previous-posts/#post-11660209)
 * Hi, [@boulosblack](https://wordpress.org/support/users/boulosblack/) and [@mattx](https://wordpress.org/support/users/mattx/)
   
   Sorry for the late reply.
 * In order Chat Plugin to work Facebook page needs to be connected. The page should
   be available / not banned / not restricted by country.
    Also, the domain has 
   to be Whitelisted on Facebook page Settings. Please, make sure your page is available
   and whitelisted.
 * If the issue persists, please send me:
    * website link * Facebook page link or
   page ID
 * Waiting on your response
    -  This reply was modified 6 years, 11 months ago by [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/).
 *  Thread Starter [touchestudio](https://wordpress.org/support/users/boulosblack/)
 * (@boulosblack)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-checked-previous-posts/#post-11672491)
 * Hello [@ingasupranovich](https://wordpress.org/support/users/ingasupranovich/),
 * Everything is setup like you mentioned. Here is the website link and Facebook
   page:
 * [https://www.salondeauville.com/](https://www.salondeauville.com/)
    [https://www.facebook.com/salondeauville/](https://www.facebook.com/salondeauville/)
 * Please let me know if you need anything else.
 * Best regards,
 * Paul
 *  Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/)
 * (@ingasupranovich)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-checked-previous-posts/#post-11673813)
 * Hi, [@boulosblack](https://wordpress.org/support/users/boulosblack/)
    I see that
   the script is missing on the website. If you open it and right click on the mouse-
   > View Page source and search for ‘mobilemonkey’ you’ll see that there is no 
   script. From the WordPress you can open web version of MobileMonkey, go to Lead
   Magnets -> Customer Chat widget and there should be active widget. Click Edit
   and you’ll see the <script>. Copy it and paste to the website <head> tag. Also
   please make sure that domain is whitelisted. After these steps the chat widget
   will appear on the website. Help doc for reference [https://mobilemonkey.com/help/article/j2eu4z7iah-website-chat-widget](https://mobilemonkey.com/help/article/j2eu4z7iah-website-chat-widget)
   If after these steps the issue persists for you, please email to [support@mobilemonkey.com](https://wordpress.org/support/topic/plugin-not-working-checked-previous-posts/support@mobilemonkey.com?output_format=md)
   and point email that was used to sign in with Facebook
 *  Thread Starter [touchestudio](https://wordpress.org/support/users/boulosblack/)
 * (@boulosblack)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-checked-previous-posts/#post-11675458)
 * Hello [@ingasupranovich](https://wordpress.org/support/users/ingasupranovich/),
 * Your instructions weren’t very clear. Compared to the old plugin, there are more
   steps to set it up this time. Previously we could set everything up from the 
   WordPress Dashboard. Now it works only when I set it up from your website.
 * In any case, I got it working. Thank you for the info.
 * Best regards,
 * Paul
 *  Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/)
 * (@ingasupranovich)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-checked-previous-posts/#post-11675779)
 * Hey, [@boulosblack](https://wordpress.org/support/users/boulosblack/)
    Great 
   to hear it is working for you, the script could be also fixed by deactivating/
   reactivating the plugin and reconnect the FB page, we didn’t change the flow.
   The plugin paste the script automatically, but manual pasting help to see other
   ways in case you have any issues

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin not working, checked previous posts’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-checked-previous-posts/#post-11675779)
 * Status: resolved