Title: Plugin not working correctly
Last modified: July 23, 2019

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# Plugin not working correctly

 *  Resolved [heartpraise](https://wordpress.org/support/users/heartpraise/)
 * (@heartpraise)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-correctly-10/)
 * Hi, i purchased the premium version of this plugin and set it up correctly. But
   the following doesnt work;
    1. Cant add Custom fields. When i try adding from
   the admin area, it doesnt show up in the table. 2. I don’t see placed orders 
   on the order table. Meaning no tracking of any placed order is possible because
   it doesn’t show up in the table. 3. It also doesnt load orders from woocommerce
   for tracking even though i have put on the woocommerce integration. I need this
   to be sorted asap.

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-correctly-10/#post-11767451)
 * Hi heartpraise,
 * Do you get an error message for any of these issues? Perhaps, you can try to 
   uninstall/delete the plugin and re-install the latest version. During your last
   install, files may not have downloaded properly resulting into a broken install
   of the plugin.
 * You can try re-installing the plugin from WordPress dashboard or can download
   from here: [https://wordpress.org/plugins/order-tracking/](https://wordpress.org/plugins/order-tracking/)

Viewing 1 replies (of 1 total)

The topic ‘Plugin not working correctly’ is closed to new replies.

 * ![](https://ps.w.org/order-tracking/assets/icon-128x128.png?rev=1803956)
 * [Order Tracking - WordPress Status Tracking Plugin](https://wordpress.org/plugins/order-tracking/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/order-tracking/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/order-tracking/)
 * [Active Topics](https://wordpress.org/support/plugin/order-tracking/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/order-tracking/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/order-tracking/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-correctly-10/#post-11767451)
 * Status: resolved