Title: Plugin not working correctly Last modified: June 21, 2023 --- # Plugin not working correctly * Resolved [anastasiasinokhina](https://wordpress.org/support/users/anastasiasinokhina/) * (@anastasiasinokhina) * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-correctly-15/) * Good afternoon, I want to change the plarin on one of my sites to your plugin, BUT! * When I click install plugin, the plugin is not installed and an “Unauthorized” error is thrown – installation failed * After that, if you refresh the page, the plugin appears, but the function of importing data from the previous plugin does not work * Tell me what could be the problem!? Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Support [Maybellyne](https://wordpress.org/support/users/maybellyne/) * (@maybellyne) * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-correctly-15/#post-16839751) * Hello [@anastasiasinokhina](https://wordpress.org/support/users/anastasiasinokhina/), * Thanks for choosing the Yoast SEO plugin. Can you let us know the old plugin you are importing from? * Thread Starter [anastasiasinokhina](https://wordpress.org/support/users/anastasiasinokhina/) * (@anastasiasinokhina) * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-correctly-15/#post-16840176) * yes it is AIOSEO * Plugin Support [Maybellyne](https://wordpress.org/support/users/maybellyne/) * (@maybellyne) * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-correctly-15/#post-16840588) * Please ensure that you have installed Yoast SEO v20.9 and follow these steps – [How to migrate from All in one SEO to Yoast SEO](https://yoast.com/help/migrate-from-all-in-one-seo-to-yoast-seo/) * Thread Starter [anastasiasinokhina](https://wordpress.org/support/users/anastasiasinokhina/) * (@anastasiasinokhina) * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-correctly-15/#post-16847814) * Hello, This is not working for me * I click on the import button, but the screen view does not change and nothing changes. Screenshot: [https://prnt.sc/N44LWTV2uDZv](https://prnt.sc/N44LWTV2uDZv) * I tried reinstalling the plugin, but the problem persists! * I think that this may be due to the server settings, but I don’t know which settings can affect the plugin, maybe you have a solution to this problem ?! * Plugin Support [Maybellyne](https://wordpress.org/support/users/maybellyne/) * (@maybellyne) * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-correctly-15/#post-16858012) * The screenshot you shared doesn’t look like you are running the latest version of Yoast SEO. Can you ensure you are on Yoast SEO v20.10 and also WordPress 6.2.2? * Plugin Support [Maybellyne](https://wordpress.org/support/users/maybellyne/) * (@maybellyne) * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-correctly-15/#post-16864662) * This thread was marked resolved due to a lack of activity, but you’re always welcome to re-open the topic. Please read [this post](https://wordpress.org/support/topic/read-this-before-your-post/) before [opening a new request](https://wordpress.org/support/plugin/wordpress-seo#new-post). * Thread Starter [anastasiasinokhina](https://wordpress.org/support/users/anastasiasinokhina/) * (@anastasiasinokhina) * [2 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-correctly-15/#post-16905762) * Yes, I looked and updated everything to the latest version, but the problem did not disappear * Thread Starter [anastasiasinokhina](https://wordpress.org/support/users/anastasiasinokhina/) * (@anastasiasinokhina) * [2 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-correctly-15/#post-16905770) * [https://prnt.sc/c7Difvu6IAs5](https://prnt.sc/c7Difvu6IAs5) * [https://prnt.sc/arhiRx0fDrFD](https://prnt.sc/arhiRx0fDrFD) * But, I can’t import, I just don’t have a window open, no matter how many times I click on it [https://prnt.sc/LoSWgJDEf-2Y](https://prnt.sc/LoSWgJDEf-2Y) * Plugin Support [Maybellyne](https://wordpress.org/support/users/maybellyne/) * (@maybellyne) * [2 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-correctly-15/#post-16927034) * Due to the nature of the issue, we’ll need to take a look at your setup but can’t do so here as it’s a public forum. So, if you have an active [Yoast SEO Premium](https://yoast.com/wordpress/plugins/seo/) subscription or if you can consider buying one, we can investigate the issue further directly on your setup privately through email. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Plugin not working correctly’ is closed to new replies. * ![](https://ps.w.org/wordpress-seo/assets/icon-256x256.gif?rev=3419908) * [Yoast SEO - Advanced SEO with real-time guidance and built-in AI](https://wordpress.org/plugins/wordpress-seo/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordpress-seo/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordpress-seo/) * [Active Topics](https://wordpress.org/support/plugin/wordpress-seo/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordpress-seo/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordpress-seo/reviews/) ## Tags * [problem](https://wordpress.org/support/topic-tag/problem/) * 9 replies * 2 participants * Last reply from: [Maybellyne](https://wordpress.org/support/users/maybellyne/) * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-correctly-15/#post-16927034) * Status: resolved