Title: plugin not working (critical error) Last modified: January 11, 2023 --- # plugin not working (critical error) * Resolved [mrjan](https://wordpress.org/support/users/mrjan/) * (@mrjan) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-critical-error-2/) * hello, I am using your plugin a while and i never had issues and errors.today i have tried to create new custom product feed and unfortently it cused errors.( critical error popsup, Procces stuck at 0%.)I have been updated the plugin and wordpress ver, still not working…the error log that i get: * -Jan-2023 15:55:20 UTC] PHP Fatal error: Uncaught Error: Class ‘SimpleXMLElement’ not found in /home/*****/web/******/public_html/wp-content/plugins/woo-product- feed-pro/classes/class-get-products.php:1559 Stack trace: * **0 /home/\*\*\*\*/web/\*\*\*\*\*/public_html/wp-content/plugins/woo-product- feed-pro/classes/class-get-products.php(2408): WooSEA_Get_Products->woosea_create_xml_feed( Array, Array, ‘true’)** * **1 /home/\*\*\*\*\*/web/\*\*\*\*\*/public_html/wp-content/plugins/woo-product- feed-pro/woocommerce-sea.php(4590): WooSEA_Get_Products->woosea_get_products( Array)** * **2 /home/\*\*\*\*\*/web/\*\*\*\*\*\*/public_html/wp-content/plugins/woo-product- feed-pro/woocommerce-sea.php(4397): woosea_continue_batch(‘eHIMerLuolYTXXj…’)** * **3 /home/\*\*\*\*\*/web/****\*\*\*\*\***/public_html/wp-includes/class-wp-hook. php(307): woosea_generate_pages(”) * **4 /home/****\*\*\*\*\***/web/**\*\*\*\*\***/public_html/wp-includes/class-wp- hook.php(331): WP_Hook->apply_filters(”, Array) * **5 /home/****\*\*\*\*\***/web/**\*\*\*\*\***/public_html/wp-includes/plugin. php(476): WP_Hook->do_action(Array in /home/**\*\*\*\*\***/web/*****/public_html/ wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php on line 1559 - This topic was modified 3 years, 4 months ago by [mrjan](https://wordpress.org/support/users/mrjan/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-critical-error-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * [supportadtribes](https://wordpress.org/support/users/supportadtribes/) * (@supportadtribes) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-critical-error-2/#post-16363886) * Hi, * Thanks for using our plugin and reaching out to us. The errors indicate that the plugin cannot open a feed or create a feed. Most likely related to permission issues. Are you sure these errors are not being caused by all the plugin updates you did. Are they still happening? * Thread Starter [mrjan](https://wordpress.org/support/users/mrjan/) * (@mrjan) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-critical-error-2/#post-16364060) * YES, everything updated. another test from dev site.. also get this error..** Fatal error**: Uncaught Error: Class ‘SimpleXMLElement’ not found in /home/*****/ web/*****/public_html/wp-content/plugins/woo-product-feed-pro/classes/class-get- products.php:1559 Stack trace: #0 /home/*****/web/*****/public_html/wp-content/ plugins/woo-product-feed-pro/classes/class-get-products.php(2408): WooSEA_Get_Products- >woosea_create_xml_feed(Array, Array, ‘true’) #1 /home/*****/web/*****/public_html/ wp-content/plugins/woo-product-feed-pro/woocommerce-sea.php(4590): WooSEA_Get_Products- >woosea_get_products(Array) #2 /home/*****/web/*****/public_html/wp-content/plugins/ woo-product-feed-pro/woocommerce-sea.php(4397): woosea_continue_batch(‘bA7VZceP85ZhMuX…’)# 3 /home/*****/web/*****/public_html/wp-includes/class-wp-hook.php(307): woosea_generate_pages(”)# 4 /home/*****/web/*****/public_html/wp-includes/class-wp-hook.php(331): WP_Hook- >apply_filters(”, Array) #5 /home/*****/web/***** in **/home/\*\*\*\*\*/web/\*\*\*\*\*/ public_html/wp-content/plugins/woo-product-feed-pro/classes/class-get-products. php** on line **1559** * tried also to reinstall. - This reply was modified 3 years, 4 months ago by [mrjan](https://wordpress.org/support/users/mrjan/). * [trde](https://wordpress.org/support/users/trde/) * (@trde) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-critical-error-2/#post-16364384) * Yes. Same here. I think it is global error. We can’t create feed on 5 different shops. Also strange things are happening when trying change feed type. Look at this video: [https://drive.google.com/file/d/19vkoPZnQbkaJAZPf5abrXHW9w4cD5oQD/view?usp=share_link](https://drive.google.com/file/d/19vkoPZnQbkaJAZPf5abrXHW9w4cD5oQD/view?usp=share_link) - Latest WooCommerce - Latest version of WordPress - Plugin updated - PHP 7.4 * Thread Starter [mrjan](https://wordpress.org/support/users/mrjan/) * (@mrjan) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-critical-error-2/#post-16365553) * **any solutions?** * [supportadtribes](https://wordpress.org/support/users/supportadtribes/) * (@supportadtribes) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-critical-error-2/#post-16365871) * What happens when you revert to the previous version? You can download it from this URL: [https://wordpress.org/plugins/woo-product-feed-pro/advanced/](https://wordpress.org/plugins/woo-product-feed-pro/advanced/) * Look for the drop-down on the bottom of the page and download/install version 12.1.4 * Thread Starter [mrjan](https://wordpress.org/support/users/mrjan/) * (@mrjan) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-critical-error-2/#post-16365943) * still not working 🙁 * also i have checked if the plugin work with diffrent type of file. works fine with csv, Only XML not working - This reply was modified 3 years, 4 months ago by [mrjan](https://wordpress.org/support/users/mrjan/). * Thread Starter [mrjan](https://wordpress.org/support/users/mrjan/) * (@mrjan) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-critical-error-2/#post-16365987) * got a solution! just update the php7.4-xml on serveryou can close ticket thank you guys! - This reply was modified 3 years, 4 months ago by [mrjan](https://wordpress.org/support/users/mrjan/). * [supportadtribes](https://wordpress.org/support/users/supportadtribes/) * (@supportadtribes) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-critical-error-2/#post-16366002) * Perfect, good to hear you managed to solve it! Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘plugin not working (critical error)’ is closed to new replies. * ![](https://ps.w.org/woo-product-feed-pro/assets/icon-256x256.png?rev=3111496) * [Product Feed PRO for WooCommerce by AdTribes – Product Feeds for WooCommerce](https://wordpress.org/plugins/woo-product-feed-pro/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-product-feed-pro/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-product-feed-pro/) * [Active Topics](https://wordpress.org/support/plugin/woo-product-feed-pro/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-product-feed-pro/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-product-feed-pro/reviews/) * 8 replies * 3 participants * Last reply from: [supportadtribes](https://wordpress.org/support/users/supportadtribes/) * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-critical-error-2/#post-16366002) * Status: resolved