Title: Plugin not working due to error message
Last modified: March 8, 2018

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# Plugin not working due to error message

 *  Resolved [vicvickyrox](https://wordpress.org/support/users/vicvickyrox/)
 * (@vicvickyrox)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-working-due-to-error-message/)
 * Hi,
 * I am unable to get the plugin working on my form. I have it on my beta website
   with the exact same theme and plugins, and it works perfectly. But it just does
   not work on my current website. I have double checked my email, the api, everything…
   but to no avail. I would sincerely appreciate any help given. Thank you! 🙂
 * The following error message comes up:
 * Warning: simplexml_load_string(): Entity: line 1: parser error : Start tag expected,‘
   <‘ not found in /home2/peranak1/public_html/wp-content/plugins/mad-mimi-wp/providers/
   madmimi/functions.php on line 25
 * Warning: simplexml_load_string(): Unable to authenticate in /home2/peranak1/public_html/
   wp-content/plugins/mad-mimi-wp/providers/madmimi/functions.php on line 25
 * Warning: simplexml_load_string(): ^ in /home2/peranak1/public_html/wp-content/
   plugins/mad-mimi-wp/providers/madmimi/functions.php on line 25
    -  This topic was modified 8 years, 3 months ago by [vicvickyrox](https://wordpress.org/support/users/vicvickyrox/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * (@fatcatapps)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-working-due-to-error-message/#post-10055746)
 * Hello there,
 * Since we were not able to replicate this behavior into our local installation
   of WordPress and since we have no other reports of this issue from our other 
   users, this issue might be something unique to your installation caused by a 
   plugin or theme conflict.
 * We need to find out what is causing the issue in order to sort out this issue.
 * To search for conflicts, please follow these steps.
 * 1. First please deactivate all plugins except Optin Cat and see if the issue 
   persists.
    2. If the issue is resolved, reactivate your plugins one by one to
   see if the issue returns. 3. If no conflict is found among your plugins, try 
   reverting to a default WP theme like ‘Twenty Sixteen’, or ‘Twenty Seventeen’,
   and see if the issue is resolved.
 * Head here for detailed instructions:
    [https://fatcatapps.com/knowledge-base/search-for-conflicts/](https://fatcatapps.com/knowledge-base/search-for-conflicts/)
 * If you find a conflict with a plugin or theme, please let us know the name of
   the software and we’ll see if we can patch issue in the next update if it’s a
   fairly popular one.
 * Thanks.
 *  Thread Starter [vicvickyrox](https://wordpress.org/support/users/vicvickyrox/)
 * (@vicvickyrox)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-working-due-to-error-message/#post-10062678)
 * Hi,
 * Thank you for your reply.
 * I have tried both methods. After deactivating ALL plugins except this one, the
   same error occured. I have also tried changing it back to the default WP theme
   but with the same results.
 * Please do advise.
 * Thank you so much!
 *  Plugin Author [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * (@fatcatapps)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-due-to-error-message/#post-10118697)
 * Hello there,
 * Sorry for the late reply.
 * We’re stuck on this one. The fact that it is working in our environment and for
   other users says that it must be something wrong with your installation.
 * I think this might also be a hosting issue because we have seen some instances
   of some issues nad warnings being caused by the hosting environment of the users
   and their settings.
 * I am afraid we cannot offer much help beyond the conflict isolation steps because
   the forums is the place where we assist with general issues and not edge cases
   like this.
 * We apologize for the trouble. I am closing this ticket now.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin not working due to error message’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/mad-mimi-wp_f7f7f7.svg)
 * [Mad Mimi Forms by Optin Cat](https://wordpress.org/plugins/mad-mimi-wp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mad-mimi-wp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mad-mimi-wp/)
 * [Active Topics](https://wordpress.org/support/plugin/mad-mimi-wp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mad-mimi-wp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mad-mimi-wp/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-due-to-error-message/#post-10118697)
 * Status: resolved