Title: Plugin not working (empty page)
Last modified: August 18, 2017

---

# Plugin not working (empty page)

 *  Resolved [kaisersoze](https://wordpress.org/support/users/kaisersoze/)
 * (@kaisersoze)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-empty-page/)
 * Hi,
 * The plugin isn’t working for me currently. The javascript is trying to parse 
   JSON but is getting HTML so it fails (see console errors). Any idea what might
   be wrong?
 * I have an active shop and entered details in the plugin configuration and spreadshirt
   configuration
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-empty-page%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Thread Starter [kaisersoze](https://wordpress.org/support/users/kaisersoze/)
 * (@kaisersoze)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-empty-page/#post-9421169)
 * Well I found a bit more. The plugin was requesting /wp-content/plugins/spreadshop/
   js/spreadshop_config.js which wasn’t there. So I made the file myself with contents:
 *     ```
       var spread_shop_config = {
               shopName: 'meatandsteak',
               locale: 'nl_NL',
               prefix: '//shop.spreadshirt.nl',
               baseId: 'myShop'
           };
       ```
   
 * But it’s not working, new error: Cannot read property ‘shopProps’ of null
 * What is the correct contents of the config file?
 *  Plugin Author [Spreadshop Team](https://wordpress.org/support/users/r0b3rt0/)
 * (@r0b3rt0)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-empty-page/#post-9516223)
 * Oh fuck….
    I just saw, that in the last tag, I missed to upload the js folder.
   Stupid me! Please go to [https://plugins.trac.wordpress.org/browser/spreadshop/tags/1.1](https://plugins.trac.wordpress.org/browser/spreadshop/tags/1.1)
   and use the js posted there. Tonight the full version will be uploaded.
 * I am so sorry!
 *  Thread Starter [kaisersoze](https://wordpress.org/support/users/kaisersoze/)
 * (@kaisersoze)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-empty-page/#post-9516278)
 * Lol, no problem. I’ve uploaded the missing JS and all seems good now. Thanks.
 *  [nekianichelle](https://wordpress.org/support/users/nekianichelle/)
 * (@nekianichelle)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-empty-page/#post-9533416)
 * Hey can you help me [@kaisersoze](https://wordpress.org/support/users/kaisersoze/)??
   The developer is not good at responding in a timely manner and I really need 
   my shop up on my website asap. I tried loading that JS file in the back end of
   my site and it’s still coming up blank any tips that you can provide to get it
   to work like your site? Please help!
 *  Plugin Author [Spreadshop Team](https://wordpress.org/support/users/r0b3rt0/)
 * (@r0b3rt0)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-empty-page/#post-9534008)
 * [@nekianichelle](https://wordpress.org/support/users/nekianichelle/): Can you
   provide me a link to your integration? As the system works for most users a “
   it does not work” is nothing I can work with.
    If I would need to bet, I would
   say, that the JS URL in your Spreadshirt page is not set properly. But, w/o a
   link I can’t test this.
 * Cheers
 *  [nekianichelle](https://wordpress.org/support/users/nekianichelle/)
 * (@nekianichelle)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-empty-page/#post-9534570)
 * [@r0b3rt0](https://wordpress.org/support/users/r0b3rt0/) I created a topic in
   this forum inquiring about it showing up blank. I’m having a similar problem 
   as this user explain. Here is the link to the page where the plugin should be
   showing up: [http://nekianichelle.com/shop/merch/](http://nekianichelle.com/shop/merch/)
 * I tried loading the JS file that you gave in the back end of my site and that
   did not work for me either. Any help you can provide would be greatly appreciated.
 *  Plugin Author [Spreadshop Team](https://wordpress.org/support/users/r0b3rt0/)
 * (@r0b3rt0)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-empty-page/#post-9534621)
 * Hi there,
 * Thank you very much for the additional detail. It seems that you want to access
   the shop 100205087 on the spreadshirt EU plaform. This shop does not exist.
    
   I assume, that you either have the wrong shopID entered or that you need to change
   to the “US” platform. I’ll check if there is an issue with the plugin to switch
   to the US platform in case you tried but it does not work.
 * Please check on your end if you configured the plugin to run on spreadshirt.com
   for the time being.
 * Cheers
 *  [nekianichelle](https://wordpress.org/support/users/nekianichelle/)
 * (@nekianichelle)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-empty-page/#post-9534748)
 * On my end, the setting I have is NA platform doesn’t that equal “US” ?? I know
   when I originally tried the plugin, I realized that the platform was incorrect
   so I had to deactivate the plugin and reinstall it so I can make the change. 
   I tried taking a screenshot but it does not seem to allow me to upload it to 
   this platform. I’ve checked everything on spreadshirt’s end and it seems to be
   fine. [@r0b3rt0](https://wordpress.org/support/users/r0b3rt0/)
 *  Plugin Author [Spreadshop Team](https://wordpress.org/support/users/r0b3rt0/)
 * (@r0b3rt0)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-empty-page/#post-9535171)
 * Thank you very much. I have time available today to push the latest version that
   should fix this issue.
    Thank you for reporting. I’ll post here when the new 
   version is live.
 *  [nekianichelle](https://wordpress.org/support/users/nekianichelle/)
 * (@nekianichelle)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-empty-page/#post-9535307)
 * OK Thank you so much! I really appreciate you taking care of this.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Plugin not working (empty page)’ is closed to new replies.

 * ![](https://ps.w.org/spreadshop/assets/icon-128x128.png?rev=2025964)
 * [Spreadshop Plugin](https://wordpress.org/plugins/spreadshop/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/spreadshop/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/spreadshop/)
 * [Active Topics](https://wordpress.org/support/plugin/spreadshop/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/spreadshop/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/spreadshop/reviews/)

## Tags

 * [spreadshirt](https://wordpress.org/support/topic-tag/spreadshirt/)

 * 10 replies
 * 3 participants
 * Last reply from: [nekianichelle](https://wordpress.org/support/users/nekianichelle/)
 * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-empty-page/#post-9535307)
 * Status: resolved