Title: Plugin not working for mobile device
Last modified: July 8, 2025

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# Plugin not working for mobile device

 *  Resolved [minghao0303](https://wordpress.org/support/users/minghao0303/)
 * (@minghao0303)
 * [9 months, 1 week ago](https://wordpress.org/support/topic/plugin-not-working-for-mobile-device/)
 * Hi, we noticed a significant difference in the Google Page Insight score between
   the mobile device and the desktop version. Please see this image: [https://ibb.co/cX6QBhp0](https://ibb.co/cX6QBhp0)
 * Can you let me know why your plugin is not working on the mobile device please?
 * Best regards
   ming
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-for-mobile-device%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/)
 * (@mateuszgbiorczyk)
 * [9 months, 1 week ago](https://wordpress.org/support/topic/plugin-not-working-for-mobile-device/#post-18548466)
 * Hi [@minghao0303](https://wordpress.org/support/users/minghao0303/),
 * Thank you for your message.
 * Your images are available in AVIF format – both on your phone and desktop. The
   error you posted isn’t about images not being loaded in the new generation format.
   It’s about image resolution – meaning that images are being loaded too large.
   The theme is responsible for this.
 * Below I have attached the tutorial describing how to test the plugin:
    [https://mattplugins.com/docs/how-to-test-converter-for-media-plugin](https://mattplugins.com/docs/how-to-test-converter-for-media-plugin)
 * If you have any other questions, please, feel free to reach out to me. We will
   try to help you.
 * Best,
    Mateusz
 *  Thread Starter [minghao0303](https://wordpress.org/support/users/minghao0303/)
 * (@minghao0303)
 * [9 months, 1 week ago](https://wordpress.org/support/topic/plugin-not-working-for-mobile-device/#post-18548836)
 * ok, thanks Mateusz.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin not working for mobile device’ is closed to new replies.

 * ![](https://ps.w.org/webp-converter-for-media/assets/icon-256x256.png?rev=2636288)
 * [Converter for Media - Optimize images | Convert WebP & AVIF](https://wordpress.org/plugins/webp-converter-for-media/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/webp-converter-for-media/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/webp-converter-for-media/)
 * [Active Topics](https://wordpress.org/support/plugin/webp-converter-for-media/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/webp-converter-for-media/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/webp-converter-for-media/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [minghao0303](https://wordpress.org/support/users/minghao0303/)
 * Last activity: [9 months, 1 week ago](https://wordpress.org/support/topic/plugin-not-working-for-mobile-device/#post-18548836)
 * Status: resolved