Title: Plugin not working – JavaScript error?
Last modified: October 18, 2019

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# Plugin not working – JavaScript error?

 *  [Blackbam](https://wordpress.org/support/users/blackbam/)
 * (@blackbam)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-javascript-error/)
 * Hi there,
 * I am trying to get your Plugin up and running. The chat icon shows up, but if
   I click it nothing happens.
 * It seems like some JavaScript error is causing this – see here:
 * > [View post on imgur.com](https://imgur.com/D2E3kvK)
 * It says:
 * Failed to load resource: the server responded with a status of 404 () /MyPhone/
   c2cinfo?c2cid=:1
 * callus.js?ver=1.5.3:38
    Response body: ReadableStream bodyUsed: false headers:
   Headers {} ok: false redirected: false status: 404 statusText: “” type: “basic”
   url: “[https://www.x-sieben.at/MyPhone/c2cinfo?c2cid=&#8221](https://www.x-sieben.at/MyPhone/c2cinfo?c2cid=&#8221);
   __proto__: Response
 * What am I doing wrong? Am I missing something?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-javascript-error/#post-12410051)
 * Hello [@blackbam](https://wordpress.org/support/users/blackbam/) ,
 * Please make sure that you follow the steps in the documentation for the configuration
   on Management Console.
 * [https://www.3cx.com/docs/live-chat-talk-wordpress-plugin/](https://www.3cx.com/docs/live-chat-talk-wordpress-plugin/)
 *  [KOS](https://wordpress.org/support/users/kosmicon/)
 * (@kosmicon)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-javascript-error/#post-12772735)
 * Here is the solution:
    [https://www.3cx.com/community/threads/pop-up-vs-not-pop-up-behaviour.72470/post-327110](https://www.3cx.com/community/threads/pop-up-vs-not-pop-up-behaviour.72470/post-327110)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin not working – JavaScript error?’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/3cx-live-chat-talk_63768c.svg)
 * [3CX Live Chat and Talk](https://wordpress.org/plugins/3cx-live-chat-talk/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/3cx-live-chat-talk/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/3cx-live-chat-talk/)
 * [Active Topics](https://wordpress.org/support/plugin/3cx-live-chat-talk/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/3cx-live-chat-talk/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/3cx-live-chat-talk/reviews/)

## Tags

 * [3cx](https://wordpress.org/support/topic-tag/3cx/)
 * [FQDN](https://wordpress.org/support/topic-tag/fqdn/)
 * [IP](https://wordpress.org/support/topic-tag/ip/)
 * [not working](https://wordpress.org/support/topic-tag/not-working/)

 * 2 replies
 * 2 participants
 * Last reply from: [KOS](https://wordpress.org/support/users/kosmicon/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-javascript-error/#post-12772735)
 * Status: not resolved