Title: Plugin not working, nothing imported
Last modified: August 21, 2016

---

# Plugin not working, nothing imported

 *  Resolved [aljuk](https://wordpress.org/support/users/aljuk/)
 * (@aljuk)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-nothing-imported/)
 * I used ‘Export Users to CSV’ to export my users.
 * I opened the csv in Excel to check it – all good, everything there.
 * I tried to import the csv into a fresh site using ‘Import Users to CSV’ and it
   didn’t work – nothing imported. So, I tried a bunch of things, like re-saving
   the csv via Excel into Windows csv, MS-DOS csv etc. but no go.
 * That user table has about 200 users, and data for facebook authentication, so
   I thought I should try a more basic import for testing purposes.
 * So I set up a fresh install, made a few users, exported, checked the csv, all
   good. Then wiped my install, set up again, and tried to import the users csv 
   into a fresh site. This time the users were imported, but could not be accessed
   in admin, presumably because role data had not been imported with the list.
 * Altogether a frustrating experience (especially since the ‘Export Users’ plugin
   seems to work perfectly), and with 2 hours of trying, I was unable to successfully
   import a single user.
 * [http://wordpress.org/extend/plugins/import-users-from-csv/](http://wordpress.org/extend/plugins/import-users-from-csv/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [aljuk](https://wordpress.org/support/users/aljuk/)
 * (@aljuk)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-nothing-imported/#post-3884496)
 * I should also mention that the error log has been empty throughout.
 *  Plugin Contributor [Ulrich Sossou](https://wordpress.org/support/users/sorich87/)
 * (@sorich87)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-nothing-imported/#post-3884582)
 * If I understand correctly, the first time you tried, no user was imported, and
   the second time, users were imported but were hidden in the admin.
 * Here is my guess of what happened:
 * – for the first try, the plugin couldn’t read the CSV format you used. This explains
   why the error log was empty. If the plugin can’t read the CSV format, it’s the
   same as if you submitted an empty CSV.
 * -for the second try, the plugin could read the CSV format but, as you guessed
   it, it couldn’t import the role. Can you show me a sample of what you put in 
   the role column in the CSV?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin not working, nothing imported’ is closed to new replies.

 * ![](https://ps.w.org/import-users-from-csv/assets/icon-256x256.png?rev=2320381)
 * [Import Users from CSV](https://wordpress.org/plugins/import-users-from-csv/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/import-users-from-csv/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/import-users-from-csv/)
 * [Active Topics](https://wordpress.org/support/plugin/import-users-from-csv/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/import-users-from-csv/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/import-users-from-csv/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Ulrich Sossou](https://wordpress.org/support/users/sorich87/)
 * Last activity: [12 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-nothing-imported/#post-3884582)
 * Status: resolved