Title: plugin not working on cloudways multisite
Last modified: January 10, 2023

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# plugin not working on cloudways multisite

 *  Resolved [mrpoter](https://wordpress.org/support/users/mrpoter/)
 * (@mrpoter)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-on-cloudways-multisite/)
 * HEllo 
   we are using cloudways application to deploy WordPress but as i see that
   cloud preferred for security plugin that is malcare but when we try to active
   it will change plugin name to bot protection and in admin side there is no tab
   for acess malcare so can you please help me to fix this bug we are on a multisite
   WordPress network

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [scizizy](https://wordpress.org/support/users/scizizy/)
 * (@scizizy)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-on-cloudways-multisite/#post-16411088)
 * I’m experiencing the same problem on Cloudways/Vultr. Not multisite.
 *  [scizizy](https://wordpress.org/support/users/scizizy/)
 * (@scizizy)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-on-cloudways-multisite/#post-16412230)
 * Their support told me this and it worked:
 * This is happening as you have bot protection enabled on Cloudways. Both MalCare
   and bot protection are made by us and use the same plugin folder.
 * Can you please disable bot protection temporarily and install and set up the 
   MalCare plugin again? Once you have installed and completed the setup, you may
   re-enable bot protection from Cloudways.
 * When you activate the bot protection in Cloudways it overwrites the plugin name
   as bot protection but you will be able to use both MalCare and bot protection
   alongside.
 *  [bv-sweta](https://wordpress.org/support/users/swetak/)
 * (@swetak)
 * [3 years ago](https://wordpress.org/support/topic/plugin-not-working-on-cloudways-multisite/#post-16772845)
 * Hello [@mrpoter](https://wordpress.org/support/users/mrpoter/) and [@scizizy](https://wordpress.org/support/users/scizizy/),
 * Based on the information provided by our support team, it seems that the issue
   is related to the bot protection feature enabled on Cloudways, which conflicts
   with the MalCare plugin. In order to resolve this, we recommend temporarily disabling
   the bot protection feature. After disabling it, please proceed with reinstalling
   and setting up the MalCare plugin. Once the setup is complete, you can re-enable
   the bot protection feature from the Cloudways platform. Please note that even
   though the Cloudways bot protection may overwrite the plugin name, both MalCare
   and bot protection should work simultaneously.
 * Please follow these steps and let us know if the issue is resolved. If you have
   any further questions or concerns, please don’t hesitate to ask.
 * As the ticket has been successfully addressed and resolved, we will now proceed
   to mark it resolved. However, if you require any further assistance, feel free
   to open a new thread.
 * Regards,
   Sweta

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘plugin not working on cloudways multisite’ is closed to new replies.

 * ![](https://ps.w.org/malcare-security/assets/icon-256x256.png?rev=3510649)
 * [MalCare WordPress Security Plugin - Firewall, Malware Scanner & Login Protection](https://wordpress.org/plugins/malcare-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/malcare-security/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/malcare-security/)
 * [Active Topics](https://wordpress.org/support/plugin/malcare-security/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/malcare-security/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/malcare-security/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [bv-sweta](https://wordpress.org/support/users/swetak/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/plugin-not-working-on-cloudways-multisite/#post-16772845)
 * Status: resolved