Title: Plugin Not Working On Multisite Last modified: April 7, 2025 --- # Plugin Not Working On Multisite * [Thata](https://wordpress.org/support/users/thatathucker/) * (@thatathucker) * [1 year, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-on-multisite-3/) * Hi! * I just installed a mutisite on my project, and the plugin moved to the network admin. * When I run it on the first time (without touching anything) plugin returned error“ Maximum execution time of 300 seconds exceeded”. * After some investigation, I found out that the “wp-admin” and “wp-includes” caused the exceeding time. When I exclude them the plugin run normally. * But, I don’t thing execution time over 300 seconds is necessary for a WordPress project with about 300MB memory size. I have another project (non multisite) with 2GB size and it’s okay. * Please advise. * edit * my wp-admin is 2MB, and wp-includes is 12MB - This topic was modified 1 year, 2 months ago by [Thata](https://wordpress.org/support/users/thatathucker/). Reason: adding more details Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/) * (@saranshwpm) * [1 year, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-on-multisite-3/#post-18403791) * Hi, * Thanks for sharing those details! * In most cases, we recommend setting the **maximum execution time to at least 600 seconds**. Could you try raising it and see if that resolves the issue? * If the problem persists, feel free to send us a **screenshot of the error** ( please hide any sensitive domain information), and we’ll be happy to investigate further. * Looking forward to your update! * Thread Starter [Thata](https://wordpress.org/support/users/thatathucker/) * (@thatathucker) * [1 year, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-on-multisite-3/#post-18404560) * I got a clue about the issue. * After increasing the maximum execution time, I still got an error but now the memory limit was the cause. * I set 2G but it still exhausted, even when my project is only about 300M. * — * My guess is the issue caused by a symbolic link I set for my multisite subdomain. I set the symbolic link to target back to my public HTML (to use same WP core files). The plugin might be have an infinite loop to find the targeted directory. * — * So, for now I can’t backup my public_html folder and need to add the wp-admin and wp-includes manually from additional directory list. * New issue: I can’t backup the files in public_html folder. * Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/) * (@saranshwpm) * [1 year, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-on-multisite-3/#post-18404642) * Hi, You’re right. That could be the issue. The only solution is to exclude those to get the backup processed: [https://backwpup.com/docs/warning-link-not-following/](https://backwpup.com/docs/warning-link-not-following/) Best Regards, * Thread Starter [Thata](https://wordpress.org/support/users/thatathucker/) * (@thatathucker) * [1 year, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-on-multisite-3/#post-18404715) * Thanks for the quick response! * I tried to excluded the directory but it still not working unless I excluded the public_html. * More details: - Directory name en - The directory is physically not available. It requires to be deleted to add a symlinks (on my server) - I excluded …/public_html/en (I tried writing folder name and absolute path) - Result: not working, still got the same error on exhausted memory * - This reply was modified 1 year, 2 months ago by [Thata](https://wordpress.org/support/users/thatathucker/). Reason: add more details Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Plugin Not Working On Multisite’ is closed to new replies. * ![](https://ps.w.org/backwpup/assets/icon-256x256.png?rev=3236141) * [BackWPup – WordPress Backup & Restore Plugin](https://wordpress.org/plugins/backwpup/) * [Support Threads](https://wordpress.org/support/plugin/backwpup/) * [Active Topics](https://wordpress.org/support/plugin/backwpup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backwpup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backwpup/reviews/) * 4 replies * 2 participants * Last reply from: [Thata](https://wordpress.org/support/users/thatathucker/) * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-on-multisite-3/#post-18404715) * Status: not resolved