Title: Plugin not working? Or user error? Last modified: August 21, 2016 --- # Plugin not working? Or user error? * Resolved [LanceGrigsby](https://wordpress.org/support/users/lancegrigsby/) * (@lancegrigsby) * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-or-user-error/) * I think I’ve configured everything correctly on both the plugin side and the DH hosting side, but I still can’t seem to get my backups to work and the logs don’t really say anything specific about errors, etc. What information do you need from me to help troubleshoot? Thanks! * [https://wordpress.org/plugins/dreamobjects/](https://wordpress.org/plugins/dreamobjects/) Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-or-user-error/#post-4784428) * If the log just stops abruptly, then 99.99999% of the time it’s because you’re trying to backup too much stuff on too small a server (i.e. shared hosting). Change it to JUST backup SQL and see if that works. * If not, I just need your domain to check on it for you. * Thread Starter [LanceGrigsby](https://wordpress.org/support/users/lancegrigsby/) * (@lancegrigsby) * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-or-user-error/#post-4784533) * Thanks. So, yesterday I changed the plugin settings to back up DB only and ran a backup around 9 p.m. CST. Checked the status this morning, and I could see– both in the DH panel and in my WP Dashboard–a link to the backup .zip, but it’s completely empty. Domain is [http://www.southernuconf.org](http://www.southernuconf.org). FWIW, log file does show something about deleting zip file and sql file. * Plugin Author [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-or-user-error/#post-4784535) * The zip is empty? That’s a new one! I’ll check into this today. * Thread Starter [LanceGrigsby](https://wordpress.org/support/users/lancegrigsby/) * (@lancegrigsby) * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-or-user-error/#post-4784537) * Yup 🙂 … thought that was a little strange myself! Let me know what you find. * Plugin Author [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-or-user-error/#post-4784544) * Whew! Okay the zip is NOT empty! It has your SQL data in there nice and safe. * So yay, that works! I went ahead and updated your PHP settings to give you more memory, since it MAY be the high number of PDFs on the site is causing the backup to stall (which is the error you’re seeing). * Go ahead and tell it to backup the files too again. If that doesn’t help, I’ll see if I can increase timeouts. * Thread Starter [LanceGrigsby](https://wordpress.org/support/users/lancegrigsby/) * (@lancegrigsby) * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-or-user-error/#post-4784546) * OK, hmmm. I see the additional backup file you must have created, but I still can’t see anything in it. In any case, I have an ad-hoc backup scheduled for today around 4 p.m. CST for both files/sql. I’ll report back. Thanks for your help. * Plugin Author [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-or-user-error/#post-4784565) * Unzip the file. You shoudl have a folder called ‘Home’ right? * In that folder go home->domain->wp-content->upgrade * That has your sql file. * Thread Starter [LanceGrigsby](https://wordpress.org/support/users/lancegrigsby/) * (@lancegrigsby) * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-or-user-error/#post-4784575) * Ok, when I did the 4 p.m. backup WITH files, it seemed to fail again–no sql file either, that I can tell (so I guess it’s because there’s too many files?). Everything looks empty AFAIK. You might have to double check for me, but the overall size of all my uploads is around half a gig. Not sure if this helps … at least with files deselected before, I could get sql backup. But perhaps I need to look into a different backup solution? * Plugin Author [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-or-user-error/#post-4784577) * *sigh* Yeah, it’s the size. It works well up to 300Megs, and after that gets really … weird. I’m working on a better solution. * Thread Starter [LanceGrigsby](https://wordpress.org/support/users/lancegrigsby/) * (@lancegrigsby) * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-or-user-error/#post-4784595) * Ok, thanks for letting me know. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Plugin not working? Or user error?’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/dreamobjects_4297bf.svg) * [DreamObjects Backups](https://wordpress.org/plugins/dreamobjects/) * [Frequently Asked Questions](https://wordpress.org/plugins/dreamobjects/#faq) * [Support Threads](https://wordpress.org/support/plugin/dreamobjects/) * [Active Topics](https://wordpress.org/support/plugin/dreamobjects/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/dreamobjects/unresolved/) * [Reviews](https://wordpress.org/support/plugin/dreamobjects/reviews/) * 10 replies * 2 participants * Last reply from: [LanceGrigsby](https://wordpress.org/support/users/lancegrigsby/) * Last activity: [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-or-user-error/#post-4784595) * Status: resolved