Title: Plugin not working properly Last modified: August 22, 2016 --- # Plugin not working properly * Resolved [gabriele.](https://wordpress.org/support/users/gabriele-1/) * (@gabriele-1) * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/) * Hello. * I have installed this plugin but it’s not displaying as in the pictures… * this is how it’s displayed [click](http://s27.postimg.org/nucco7zsj/tracking.png) * The steps I did are: Installed the plugin Activated copied “[tracking-form]” to a page. done. * Can someone help me? * [https://wordpress.org/plugins/order-tracking/](https://wordpress.org/plugins/order-tracking/) Viewing 15 replies - 1 through 15 (of 15 total) * Plugin Author [Rustaurius](https://wordpress.org/support/users/rustaurius/) * (@rustaurius) * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521288) * Hi gabriele, * What’s the text inside of the tracking form? * Thread Starter [gabriele.](https://wordpress.org/support/users/gabriele-1/) * (@gabriele-1) * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521290) * I don’t know. That’s how it appears even if I refresh the page. * Plugin Author [Rustaurius](https://wordpress.org/support/users/rustaurius/) * (@rustaurius) * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521351) * Hi gabriele, * I think that the bottom of the text is just being hidden. Can you post a link to the page? I think a line or two of CSS would fix the problem, and I’d be happy to figure out what needs to be added. * [kujhoon](https://wordpress.org/support/users/kujhoon/) * (@kujhoon) * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521363) * Hello, I installed this plugin too. Sending email function works fine. I can see a order # there. But it can’t search the order number. Please take a look at this link and tell me how can I fix it. [Click](http://www.kusline.com/wp-test/?page_id=86) Test order # is test-002. Thanks. * Plugin Author [Rustaurius](https://wordpress.org/support/users/rustaurius/) * (@rustaurius) * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521370) * Hey kujhoon, * I’d be happy to take a look, but we’d probably need to take a look in the admin side. Would you be able to send credentials to [Contact@EtoileWebDesign.com](https://wordpress.org/support/topic/plugin-not-working-properly-8/Contact@EtoileWebDesign.com?output_format=md)? * [csbecker](https://wordpress.org/support/users/csbecker/) * (@csbecker) * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521375) * I’m having the same problem of submitting an order number and not getting a result. Order number is: cb1001 Sample page: [Click](http://www.neocartimplant.com/print-orders). Password is “printing” – (no quotes). * I would appreciate assistance and would gladly pay for pro version if this works. * Thanks, Chris * Thread Starter [gabriele.](https://wordpress.org/support/users/gabriele-1/) * (@gabriele-1) * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521377) * Hello. * I have updated to the new version but I have the same problem. * This is the page: [Click](http://ontime-couriers.com/?page_id=40) * tracking number example K9298372647283 * [kujhoon](https://wordpress.org/support/users/kujhoon/) * (@kujhoon) * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521383) * Hello, Rustaurius. * I did send you email but you didn’t reply me yet. I am still here and waiting your anwser. Thanks. * Plugin Author [Rustaurius](https://wordpress.org/support/users/rustaurius/) * (@rustaurius) * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521388) * Hi All, * Can you check what the “Email Confirmation” is set to on the “Options” page? It should be set to either “No” or “User Entered”, unless you’re using a user management plugin. That seemed to be the problem on kujhoon’s site. * Thread Starter [gabriele.](https://wordpress.org/support/users/gabriele-1/) * (@gabriele-1) * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521392) * Hi. * It’s not fixed for me 🙁 . * Plugin Author [Rustaurius](https://wordpress.org/support/users/rustaurius/) * (@rustaurius) * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521400) * Hi Gabriele, * What setting does “Email Confirmation” have on your options page? * Thread Starter [gabriele.](https://wordpress.org/support/users/gabriele-1/) * (@gabriele-1) * [11 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521412) * Hello. * I have tried all the options available in the Email Confirmation. None works. * Thread Starter [gabriele.](https://wordpress.org/support/users/gabriele-1/) * (@gabriele-1) * [11 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521430) * Hello * I have bought the full version of this plugin but I have the same problem. Please help me. * I am using Customizer theme…can it be because of that? Thank you. * Plugin Contributor [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/) * (@etoilewebdesign) * [11 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521433) * Hi gabriele, * Could we move this over to e-mail, so that we can work on what might be going on in your specific case? Our e-mail is [contact@etoilewebdesign.com](https://wordpress.org/support/topic/plugin-not-working-properly-8/contact@etoilewebdesign.com?output_format=md). * [csbecker](https://wordpress.org/support/users/csbecker/) * (@csbecker) * [11 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521455) * > Can you check what the “Email Confirmation” is set to on the “Options” page? > It should be set to either “No” or “User Entered”, unless you’re using a user > management plugin. That seemed to be the problem on kujhoon’s site. * This worked for me. Thanks so much! Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘Plugin not working properly’ is closed to new replies. * ![](https://ps.w.org/order-tracking/assets/icon-128x128.png?rev=1803956) * [Order Tracking - WordPress Status Tracking Plugin](https://wordpress.org/plugins/order-tracking/) * [Frequently Asked Questions](https://wordpress.org/plugins/order-tracking/#faq) * [Support Threads](https://wordpress.org/support/plugin/order-tracking/) * [Active Topics](https://wordpress.org/support/plugin/order-tracking/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/order-tracking/unresolved/) * [Reviews](https://wordpress.org/support/plugin/order-tracking/reviews/) * 15 replies * 5 participants * Last reply from: [csbecker](https://wordpress.org/support/users/csbecker/) * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-properly-8/#post-5521455) * Status: resolved