Title: [Plugin: Online Backup for WordPress] Decrypt Backup issues
Last modified: August 20, 2016

---

# [Plugin: Online Backup for WordPress] Decrypt Backup issues

 *  [timharv](https://wordpress.org/support/users/timharv/)
 * (@timharv)
 * [14 years, 2 months ago](https://wordpress.org/support/topic/plugin-online-backup-for-wordpress-decrypt-backup-issues/)
 * I get a weekly e-mail sent to me with my encrypted backup. I have Web site issues,
   so I follow your instructions from a previous post:
 * The new version, 2.2.0, now can decrypt files uploaded by FTP. You just upload
   them to /wp-content/plugins/wponlinebackup/tmp/decrypt folder and the file will
   appear on the Decrypt a Backup page where you can select it, enter encryption
   details and then decrypt it.
 * Sure enough, the file shows up, I select it and add my encryption details.
 * However, I get this error message:
 * The backup could not be decrypted; the encryption details specified were incorrect.
 * Here’s the issue: the encryption details that I am entering are identical to 
   my encryption details on the general settings tab AND the encryption details 
   I e-mailed myself six months ago when I set up the account.
 * Is there another issue that can be causing this error message? When I hit the
   button to “decrypt backup” I get the message right away, it’s like it’s not even
   checking the encryption credentials.
 * [http://wordpress.org/extend/plugins/wponlinebackup/](http://wordpress.org/extend/plugins/wponlinebackup/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Online Backup](https://wordpress.org/support/users/driskell/)
 * (@driskell)
 * [14 years, 2 months ago](https://wordpress.org/support/topic/plugin-online-backup-for-wordpress-decrypt-backup-issues/#post-2652005)
 * Hi timharv,
 * Do you know which version of the plugin created the backup? If it was an older
   version than 2.2.0, try making a new backup with 2.2.0 and downloading it to 
   your computer. Then upload it via FTP and try to decrypt it. See if that works.
 * I’ll have another look at previous version plugin backups to make sure they decrypt.
 * Jason.
 *  Plugin Author [Online Backup](https://wordpress.org/support/users/driskell/)
 * (@driskell)
 * [14 years, 2 months ago](https://wordpress.org/support/topic/plugin-online-backup-for-wordpress-decrypt-backup-issues/#post-2652054)
 * Hi timharv,
 * Was the backup you want decrypting created using version 2.2.0 or an earlier 
   version?
 * Can’t seem to find any issue here yet with AES128 through 2.0.0 to 2.2.0. Can
   you let me know which encryption type you are using. Is it AES192/256/128/DES?
   How many characters in length is the encryption key? (In case it is affecting
   it) I’ll try some more tests with the information you give to try mirror exactly
   what your setup is as you are second person to report something like this so 
   something must be wrong somewhere.
 * Regards,
 * Jason.
 *  Thread Starter [timharv](https://wordpress.org/support/users/timharv/)
 * (@timharv)
 * [14 years, 2 months ago](https://wordpress.org/support/topic/plugin-online-backup-for-wordpress-decrypt-backup-issues/#post-2652058)
 * Jason:
 * Unfortunately, I don’t know what version was used originally or subsequently 
   for the backups since the entire Web site was lost. I can tell you it was originally
   installed in late December of 2011.
 * I had the backups sent to me via e-mail weekly. I used AES128 and the number 
   of characters is 10. I’d be glad to send screen shots of my credentials and the
   issues to support.
 *  Plugin Author [Online Backup](https://wordpress.org/support/users/driskell/)
 * (@driskell)
 * [14 years, 2 months ago](https://wordpress.org/support/topic/plugin-online-backup-for-wordpress-decrypt-backup-issues/#post-2652080)
 * Hi timharv,
 * What version of PHP does your server run. Do you know this?
    If you’d like, you
   can send me an email with the credentials for the encryption, and also the backup
   file – and I will see if I can decrypt on my system – if you are OK to do so.
   The email address is support “at” backup-technology “dot” co “dot” uk I am thinking
   at the moment it might be PHP version related but this will find out for sure
   and it will give us the opportunity to fix the issue if there is one.
 * Jason

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘[Plugin: Online Backup for WordPress] Decrypt Backup issues’ is closed
to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wponlinebackup_7192a1.svg)
 * [Online Backup for WordPress](https://wordpress.org/plugins/wponlinebackup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wponlinebackup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wponlinebackup/)
 * [Active Topics](https://wordpress.org/support/plugin/wponlinebackup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wponlinebackup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wponlinebackup/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Online Backup](https://wordpress.org/support/users/driskell/)
 * Last activity: [14 years, 2 months ago](https://wordpress.org/support/topic/plugin-online-backup-for-wordpress-decrypt-backup-issues/#post-2652080)
 * Status: not resolved