Title: Plugin only creates tmp xml, not the final Last modified: June 5, 2020 --- # Plugin only creates tmp xml, not the final * Resolved [joelrozen](https://wordpress.org/support/users/joelrozen/) * (@joelrozen) * [6 years ago](https://wordpress.org/support/topic/plugin-only-creates-tmp-xml-not-the-final/) * Hi Team, * Am wrestling with trying to get product feeds as xml files. Whenever I try to create a feed, the process appears to create 3x files called [hash]_tmp.xml in/ wp-content/uploads/woo-product-feed-pro/xml * When the feed says “Ready”, and gives me a link to the file which is of the form[ hash]-[another hash].xml, that file doesn’t actually exist, and the 3 tmp.xml files are still there. * All three _tmp.xml files contain the tag with , <link> and < description> and nothing else. * The “settings” page shows the product directory as being writeable “false” however the /wp-content/uploads is recursively 775 and owned by www-data. The fact the plugin is able to both create an ‘xml’ folder AND write the _tmp.xml files also tells me that it is, in fact, writeable. * I am also unable to provide a debug log: Warning: fopen(/var/www/html/wp-content/ uploads/woo-product-feed-pro/logs/debug.log): failed to open stream: No such file or directory * Lastly, and I don’t know if this is related. I noticed upon installing the plugin, it automatically created uploads/woo-product-feed-pro in both my root dir AND the /wp-content dir. The one in the root dir is chowned by root and 755. If I delete this folder (since it shouldn’t be in the root dir anyway), and deactivate/ reactivate the plugin, it appears again, however all the tmp files are still created in the /wp-content… path. * I have no tried with other file types as I specifically need xml. * WordPress: 5.1.1 (unable to update to 5.4 for other reasons) Woocommerce: 3.8.1 * Alternatively, is there a way I can save the files to a cloud provider rather than in my server’s directory? Viewing 10 replies - 1 through 10 (of 10 total) * Thread Starter [joelrozen](https://wordpress.org/support/users/joelrozen/) * (@joelrozen) * [6 years ago](https://wordpress.org/support/topic/plugin-only-creates-tmp-xml-not-the-final/#post-12941573) * Update: I have fixed the dir in the root dir – that one was on me binding the wrong path to my host’s drive. * Still the issue persists creating tmp.xml files but not the final file. * Thread Starter [joelrozen](https://wordpress.org/support/users/joelrozen/) * (@joelrozen) * [6 years ago](https://wordpress.org/support/topic/plugin-only-creates-tmp-xml-not-the-final/#post-12941656) * Further edit – Same thing happens for CSV files. Creates a [hash]_tmp.csv in the /csv/ folder, but then nothing else after that. * [supportadtribes](https://wordpress.org/support/users/supportadtribes/) * (@supportadtribes) * [6 years ago](https://wordpress.org/support/topic/plugin-only-creates-tmp-xml-not-the-final/#post-12942073) * Hi Joel, * Thanks for using our plugin and reaching out to us. * First some background information: the plugin creates a _tmp file when feeds are created or updated. Only when the creation/update is fully finished it will move the _tmp file to the permanent file. * When the _tmp file remains and no permanent file is created this could be caused by numerous reasons, permissions is one of them however when for example there is a WP-cron issue the plugin can’t finish the creation of when for some reason a fatal WooCommerce error happens during creation you will see the same behaviour. * So let’s start with the WooCommerce fatal error logs. Can you check todays and yesterdays fatal error logs and send them over to us so we can have a look if there is anything relevant in there? Please find instructions for retrieving those here: [https://docs.woocommerce.com/document/finding-php-error-logs/#:~:text=To%20access%20the%20WooCommerce%20Fatal,%2Ddown%20labeled%20fatal%2Derrors](https://docs.woocommerce.com/document/finding-php-error-logs/#:~:text=To%20access%20the%20WooCommerce%20Fatal,%2Ddown%20labeled%20fatal%2Derrors). * Thread Starter [joelrozen](https://wordpress.org/support/users/joelrozen/) * (@joelrozen) * [6 years ago](https://wordpress.org/support/topic/plugin-only-creates-tmp-xml-not-the-final/#post-12942135) * Hi [@supportadtribes](https://wordpress.org/support/users/supportadtribes/) , * Thanks for coming back to me so quick. * The entirety of my fatal errors log is here: [https://pasteboard.co/JbDYVv7.png](https://pasteboard.co/JbDYVv7.png) * A few yesterday as you suggested, but none before or after (or while I have been manually trying to recreate feeds) for the last 4 days. None relate to your plugin either. * [supportadtribes](https://wordpress.org/support/users/supportadtribes/) * (@supportadtribes) * [6 years ago](https://wordpress.org/support/topic/plugin-only-creates-tmp-xml-not-the-final/#post-12943021) * Hi Joel, * Thanks for sharing the screenshot of your error logs. I am however somewhat confused as they look differently than the typical WooCommerce fatal error log page. I would expect it to look something like this: [https://www.dropbox.com/s/ttfhc0ijvv42qh0/fatal-error-logs.png?dl=0](https://www.dropbox.com/s/ttfhc0ijvv42qh0/fatal-error-logs.png?dl=0) * Where is your log coming from and are you sure it is the content of the entire log? * Thread Starter [joelrozen](https://wordpress.org/support/users/joelrozen/) * (@joelrozen) * [6 years ago](https://wordpress.org/support/topic/plugin-only-creates-tmp-xml-not-the-final/#post-12943291) * Hi [@supportadtribes](https://wordpress.org/support/users/supportadtribes/) , * Yes, I am sure. I store my WC logs to the database, not in a .log file, as such the GUI is much cleaner. See [https://docs.woocommerce.com/wc-apidocs/class-WC_Log_Handler_DB.html](https://docs.woocommerce.com/wc-apidocs/class-WC_Log_Handler_DB.html) * That is everything for the last 30 days. * [supportadtribes](https://wordpress.org/support/users/supportadtribes/) * (@supportadtribes) * [6 years ago](https://wordpress.org/support/topic/plugin-only-creates-tmp-xml-not-the-final/#post-12944401) * Alright, let’s focus on your WP-cron then. Do you have the WP-cron enabled in your wp-config.php file? * Thread Starter [joelrozen](https://wordpress.org/support/users/joelrozen/) * (@joelrozen) * [6 years ago](https://wordpress.org/support/topic/plugin-only-creates-tmp-xml-not-the-final/#post-12946716) * Certainly do. * [supportadtribes](https://wordpress.org/support/users/supportadtribes/) * (@supportadtribes) * [6 years ago](https://wordpress.org/support/topic/plugin-only-creates-tmp-xml-not-the-final/#post-12947590) * Then its becoming hard to find out what could be causing it, probably a permission issue on your server but thats out of our sight. * [supportadtribes](https://wordpress.org/support/users/supportadtribes/) * (@supportadtribes) * [5 years, 11 months ago](https://wordpress.org/support/topic/plugin-only-creates-tmp-xml-not-the-final/#post-13034433) * Hi, * Assuming the issue at hand has been resolved or our support is no longer required I am going to close this topic for housekeeping reasons now. * Please do not hesitate to reach out to us again whenever you need our help. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Plugin only creates tmp xml, not the final’ is closed to new replies. * ![](https://ps.w.org/woo-product-feed-pro/assets/icon-256x256.png?rev=3111496) * [Product Feed PRO for WooCommerce by AdTribes – Product Feeds for WooCommerce](https://wordpress.org/plugins/woo-product-feed-pro/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-product-feed-pro/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-product-feed-pro/) * [Active Topics](https://wordpress.org/support/plugin/woo-product-feed-pro/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-product-feed-pro/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-product-feed-pro/reviews/) * 10 replies * 2 participants * Last reply from: [supportadtribes](https://wordpress.org/support/users/supportadtribes/) * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/plugin-only-creates-tmp-xml-not-the-final/#post-13034433) * Status: resolved