Title: Plugin Only Works Sometimes
Last modified: August 22, 2016

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# Plugin Only Works Sometimes

 *  Resolved [NerdSpeak](https://wordpress.org/support/users/nerdspeak/)
 * (@nerdspeak)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/plugin-only-works-sometimes/)
 * So I downloaded the plugin to use on my site and it worked… At first. The first
   time I replaced a featured image with an external source, it worked just fine.
   However, every time after that, the featured image has not shown up or WordPress
   has automatically used a picture from the content of the post to fill the space.
 * My website is running on the Suffusion theme and I feel that is probably where
   the issue is coming from, but I don’t know enough about coding to figure it out.
 * [https://wordpress.org/plugins/external-featured-image/](https://wordpress.org/plugins/external-featured-image/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Nelio Software](https://wordpress.org/support/users/nelio/)
 * (@nelio)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/plugin-only-works-sometimes/#post-5215534)
 * Hi there! I downloaded the theme you mention (which, I understand, is [1]), and
   you’re right; external featured images do not appear.
 * As we’ve explained in other support threads, our plugin relies (it has to, actually)
   on CSS for defining the width and height of featured images. It looks like your
   theme doesn’t use it (at least, not by default).
 * In order to fix the issue, try adding the following CSS code:
 *     ```
       .nelioefi {
         width:320px;
         height:240px;
       }
       ```
   
 * under _Appearance_ » _Suffusion Options_ » _Back-End_ » _Custom Includes_ » _Custom
   Styles_. I tested it on one of our local development installations, and it works
   out of the box. Please, let us know if it worked 🙂
 * [1] [https://wordpress.org/themes/suffusion](https://wordpress.org/themes/suffusion)
 *  Thread Starter [NerdSpeak](https://wordpress.org/support/users/nerdspeak/)
 * (@nerdspeak)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/plugin-only-works-sometimes/#post-5215596)
 * Wow, that worked perfectly. Thank you for the rapid response and super-easy fix.
   You guys are awesome!
 *  Plugin Author [Nelio Software](https://wordpress.org/support/users/nelio/)
 * (@nelio)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/plugin-only-works-sometimes/#post-5215603)
 * Glad to hear! Have a nice weekend and, if you have a spare moment, do not forget
   to rate the plugin!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin Only Works Sometimes’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/external-featured-image_947a5f.svg)
 * [Nelio External Featured Image (discontinued) - Available in Nelio Content](https://wordpress.org/plugins/external-featured-image/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/external-featured-image/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/external-featured-image/)
 * [Active Topics](https://wordpress.org/support/plugin/external-featured-image/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/external-featured-image/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/external-featured-image/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Nelio Software](https://wordpress.org/support/users/nelio/)
 * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/plugin-only-works-sometimes/#post-5215603)
 * Status: resolved