Title: Plugin Page Problem Last modified: August 20, 2016 --- # Plugin Page Problem * [Baldtel](https://wordpress.org/support/users/baldtel/) * (@baldtel) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-page-problem/) * On my plugin page, just after the popular tags bit, I have the following error message. _ An unexpected error occurred. Something may be wrong with WordPress. org or this server’s configuration. If you continue to have problems, please try the support forums. * I have never had this message before. The website was installed using the 1 click installations that are done via CPanel on the clients hosting space. * So I am unable to search for plugins. * Can anyone advise how I can resolve this? Viewing 8 replies - 1 through 8 (of 8 total) * Thread Starter [Baldtel](https://wordpress.org/support/users/baldtel/) * (@baldtel) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-page-problem/#post-3126316) * Anyone? * The only thing I can think of is a re-install, which I do not want to do. * [Shane Gowland](https://wordpress.org/support/users/thewebatom/) * (@thewebatom) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-page-problem/#post-3126317) * Two possibilities: * 1; Your server is unable to connect to api.wordpress.org (ip address of 72.233.56.139, if you’re interested). This could be due to firewall or HOSTS mis-configuration. * 2; This symptom often occurs when WordPress is hacked. To quote the codex… * > You need to start working your way through these resources: > [http://codex.wordpress.org/FAQ_My_site_was_hacked](http://codex.wordpress.org/FAQ_My_site_was_hacked) > [http://wordpress.org/support/topic/268083#post-1065779](http://wordpress.org/support/topic/268083#post-1065779) > [http://smackdown.blogsblogsblogs.com/2008/06/24/how-to-completely-clean-your-hacked-wordpress-installation/](http://smackdown.blogsblogsblogs.com/2008/06/24/how-to-completely-clean-your-hacked-wordpress-installation/) > [http://ottopress.com/2009/hacked-wordpress-backdoors/](http://ottopress.com/2009/hacked-wordpress-backdoors/) > Additional Resources: > [http://sitecheck.sucuri.net/scanner/](http://sitecheck.sucuri.net/scanner/) > [http://www.unmaskparasites.com/](http://www.unmaskparasites.com/) [http://blog.sucuri.net/2012/03/wordpress-understanding-its-true-vulnerability.html](http://blog.sucuri.net/2012/03/wordpress-understanding-its-true-vulnerability.html) > [http://codex.wordpress.org/Hardening_WordPress](http://codex.wordpress.org/Hardening_WordPress) > [http://www.studiopress.com/tips/wordpress-site-security.htm](http://www.studiopress.com/tips/wordpress-site-security.htm) * Thread Starter [Baldtel](https://wordpress.org/support/users/baldtel/) * (@baldtel) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-page-problem/#post-3126320) * I think its is something to do with the installation somehow. * The RSS feeds on the dashboard are not working either. Its like it is disconnected from ………something. * I got this from my hosts. * Yes, unfotunately, everything that we have looked a thus far leads us to believe that it’s an issue with wordpress. I understanding your point. However, we’ve looked into the issue an have determined that the issue is with the wordpress repository. * Thread Starter [Baldtel](https://wordpress.org/support/users/baldtel/) * (@baldtel) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-page-problem/#post-3126321) * The RSS feeds are as follows. There on on the dashboard * RSS Error: WP HTTP Error: Couldn’t resolve host ‘wordpress.org’ * RSS Error: WP HTTP Error: Couldn’t resolve host ‘blogsearch.google.com’ * RSS Error: WP HTTP Error: Couldn’t resolve host ‘planet.wordpress.org’ * I also cannot connect my google 360 plugin either. Something about API also. * Can anyone help me resolve this? my concern is if I uninstall and then re-install and the problem is still there * [Shane Gowland](https://wordpress.org/support/users/thewebatom/) * (@thewebatom) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-page-problem/#post-3126322) * Yes, your server isn’t allowing outbound connections. This isn’t a WordPress issue, so much as something your host needs to resolve. * Thread Starter [Baldtel](https://wordpress.org/support/users/baldtel/) * (@baldtel) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-page-problem/#post-3126323) * Yeah, I thought that. * I was on the Live Support for nearly 2 hrs and they were insistent adamant that its the Word Repository. * So even if I re-install, I am going to have the same problem. Is there anyway I can resolve this via Cpanel on my own? * BTW, Thank you for your help Shane * [Shane Gowland](https://wordpress.org/support/users/thewebatom/) * (@thewebatom) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-page-problem/#post-3126324) * What host is this? (asking so i can avoid them) There tens of millions of users of the WP repo; none of whom are having trouble accessing. * I don’t think there is any way to fix this through cPanel. * Thread Starter [Baldtel](https://wordpress.org/support/users/baldtel/) * (@baldtel) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-page-problem/#post-3126325) * Hostgater. * I have hosted sites with them before and had no issues. This one installation is so unique, but I cannot solve it. I thought it could be something wrong with some of the wp files, but its a recent install. * I literally don’t know how to solve this. Is there anyway I can get someone from WordPress in on this? * Thanks again Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Plugin Page Problem’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 8 replies * 2 participants * Last reply from: [Baldtel](https://wordpress.org/support/users/baldtel/) * Last activity: [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-page-problem/#post-3126325) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics