Title: [Plugin: PhoneFactor] Registration Broken
Last modified: August 19, 2016

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# [Plugin: PhoneFactor] Registration Broken

 *  [richrf](https://wordpress.org/support/users/richrf/)
 * (@richrf)
 * [15 years, 8 months ago](https://wordpress.org/support/topic/plugin-phonefactor-registration-broken/)
 * Cannot get the registration process to work correctly. The plugin does not appear
   to be functioning any more.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [sarahfender](https://wordpress.org/support/users/sarahfender/)
 * (@sarahfender)
 * [15 years, 8 months ago](https://wordpress.org/support/topic/plugin-phonefactor-registration-broken/#post-1694217)
 * What happens when you try to register?
 *  Thread Starter [richrf](https://wordpress.org/support/users/richrf/)
 * (@richrf)
 * [15 years, 8 months ago](https://wordpress.org/support/topic/plugin-phonefactor-registration-broken/#post-1694220)
 * First I get back a message that the userid is already in use. When I try a different
   userid it gives me the same message. Then when I try to use it, nothing happens.
   It almost feels like it is just collecting userids … a very uncomfortable feeling.
 *  [sarahfender](https://wordpress.org/support/users/sarahfender/)
 * (@sarahfender)
 * [15 years, 8 months ago](https://wordpress.org/support/topic/plugin-phonefactor-registration-broken/#post-1694240)
 * There are a couple of different scenarios that will return a message stating 
   that the userid is already in use. We will be adding more granular error messages
   in the near future to assist with troubleshooting. In the meantime, please check
   that your username is an email address and that your phone number is valid and
   entered in a valid format. If this does not resolve the issue, please contact
   us directly at [http://www.phonefactor.com/about/contact](http://www.phonefactor.com/about/contact).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘[Plugin: PhoneFactor] Registration Broken’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/phonefactor.svg)
 * [PhoneFactor](https://wordpress.org/plugins/phonefactor/)
 * [Support Threads](https://wordpress.org/support/plugin/phonefactor/)
 * [Active Topics](https://wordpress.org/support/plugin/phonefactor/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/phonefactor/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/phonefactor/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [sarahfender](https://wordpress.org/support/users/sarahfender/)
 * Last activity: [15 years, 8 months ago](https://wordpress.org/support/topic/plugin-phonefactor-registration-broken/#post-1694240)
 * Status: not resolved