Title: Plugin preventing access to wp-admin Last modified: August 21, 2016 --- # Plugin preventing access to wp-admin * Resolved [dizziness](https://wordpress.org/support/users/dizziness/) * (@dizziness) * [12 years, 7 months ago](https://wordpress.org/support/topic/plugin-preventing-access-to-wp-admin/) * I recently re-activated EWWW after being disabled for a while. After re-activating, I cannot access my /wp-admin. /wp-login.php is available but my browsers hang. Watching the server, here’s the commands being executed during the hang: * ``` 2860 cgillesp 22 2 18996 1268 984 R 73 0.0 0:00.14 top -c 2721 cgillesp 20 0 17500 1344 1116 D 0 0.0 0:00.01 sh -c file -v 2>&1 2837 cgillesp 22 2 68440 1584 880 S 0 0.0 0:00.01 sshd: cgillespie@pts/0 2843 cgillesp 22 2 121m 1972 1480 S 0 0.0 0:00.01 -bash 2854 cgillesp 20 0 17500 228 0 R 0 0.0 0:00.00 sh -c file -v 2>&1 18537 cgillesp 20 0 246m 58m 9052 S 0 0.2 0:21.13 php53.cgi 21317 cgillesp 22 2 68424 1684 980 S 0 0.0 0:00.02 sshd: cgillespie@notty 21358 cgillesp 22 2 12356 904 696 S 0 0.0 0:00.02 /usr/lib/openssh/sftp-server 24665 cgillesp 30 10 240m 53m 9440 S 0 0.2 1:42.89 php53.cgi ``` * Once it bounces to my 404 page, the next attempt to reload the dashboard gives these results: * ``` 2860 cgillesp 22 2 18996 1268 984 R 0 0.0 0:00.39 top -c 2759 cgillesp 20 0 232m 45m 8156 S 0 0.1 0:02.99 php53.cgi 2837 cgillesp 22 2 68440 1584 880 S 0 0.0 0:00.01 sshd: cgillespie@pts/0 2843 cgillesp 22 2 121m 1972 1480 S 0 0.0 0:00.01 -bash 3001 cgillesp 20 0 245m 56m 8604 D 0 0.2 0:03.14 php53.cgi 3066 cgillesp 20 0 17524 1344 1112 D 0 0.0 0:00.00 sh -c /home/cgillespie/outerrimterritories.com/wp-content/ewww/jpegtran -v /home/cgillespie/outerrimterritories.com/wp-content/plugins/ewww-image-optimizer/sample.jpg 2>&1 3166 cgillesp 20 0 17524 232 0 R 0 0.0 0:00.00 sh -c /home/cgillespie/outerrimterritories.com/wp-content/ewww/jpegtran -v /home/cgillespie/outerrimterritories.com/wp-content/plugins/ewww-image-optimizer/sample.jpg 2>&1 3211 cgillesp 20 0 245m 48m 356 R 0 0.2 0:00.00 php53.cgi 21317 cgillesp 22 2 68424 1684 980 S 0 0.0 0:00.02 sshd: cgillespie@notty 21358 cgillesp 22 2 12356 904 696 S 0 0.0 0:00.02 /usr/lib/openssh/sftp-server ``` * Via SSH, when I execute the command for jpegtran, I get this: * ``` Independent JPEG Group's JPEGTRAN, version 9 13-Jan-2013 Copyright (C) 2013, Thomas G. Lane, Guido Vollbeding Start of Image JFIF APP0 marker: version 1.01, density 72x72 1 Define Quantization Table 0 precision 0 Define Quantization Table 1 precision 0 Start Of Frame 0xc0: width=5, height=5, components=3 Component 1: 2hx2v q=0 Component 2: 1hx1v q=1 Component 3: 1hx1v q=1 Define Huffman Table 0x00 Define Huffman Table 0x10 Define Huffman Table 0x01 Define Huffman Table 0x11 Start Of Scan: 3 components Component 1: dc=0 ac=0 Component 2: dc=1 ac=1 Component 3: dc=1 ac=1 Ss=0, Se=63, Ah=0, Al=0 End Of Image ????JFIFHH??C??C?"?? ???}!1AQa"q2??#B??R??$3br? %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz??????????????????????????????????????????????????????????????????????????? ???w!1AQaq"2B???? #3R?br? $4?%?&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz?????????????????????????????????????????????????????????????????????????? ????(????? ``` * I’m guessing that this jpegtran command is hanging the system. How can I reset the system? * [http://wordpress.org/plugins/ewww-image-optimizer/](http://wordpress.org/plugins/ewww-image-optimizer/) Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Author [Shane Bishop](https://wordpress.org/support/users/nosilver4u/) * (@nosilver4u) * [12 years, 7 months ago](https://wordpress.org/support/topic/plugin-preventing-access-to-wp-admin/#post-4280310) * actually, jpegtran is not likely to cause php to hang. What version of the plugin do you have installed? * Thread Starter [dizziness](https://wordpress.org/support/users/dizziness/) * (@dizziness) * [12 years, 7 months ago](https://wordpress.org/support/topic/plugin-preventing-access-to-wp-admin/#post-4280390) * 1.7.1 is installed. I deleted, let WordPress disable, and was able to reach the Dashboard. Reinstalled via download and FTP, activated, and login hangs again. * Plugin Author [Shane Bishop](https://wordpress.org/support/users/nosilver4u/) * (@nosilver4u) * [12 years, 7 months ago](https://wordpress.org/support/topic/plugin-preventing-access-to-wp-admin/#post-4280430) * The only thing I’ve come across that does such a thing is having a function that EWWW IO uses in the disable_functions list of the ‘suhosin’ mod for php. Can you try this: * Create a file called info.php with these contents on your server: * `` * Then post the url to that file here. * Thread Starter [dizziness](https://wordpress.org/support/users/dizziness/) * (@dizziness) * [12 years, 7 months ago](https://wordpress.org/support/topic/plugin-preventing-access-to-wp-admin/#post-4280445) * Interesting. It might be a server issue as I’m running the same plugin on the same box for another domain. And it is hanging on login, too. * [http://outerrimterritories.com/info.php](http://outerrimterritories.com/info.php) * Plugin Author [Shane Bishop](https://wordpress.org/support/users/nosilver4u/) * (@nosilver4u) * [12 years, 7 months ago](https://wordpress.org/support/topic/plugin-preventing-access-to-wp-admin/#post-4280497) * I don’t see anything obvious there, re-activate it, and then check your server error logs to see what might be going on. * Plugin Author [Shane Bishop](https://wordpress.org/support/users/nosilver4u/) * (@nosilver4u) * [12 years, 7 months ago](https://wordpress.org/support/topic/plugin-preventing-access-to-wp-admin/#post-4280619) * marking as ‘resolved’ after one week of inactivity, if you have anything to add( resolution or otherwise), please feel free to respond and I can re-open the thread. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Plugin preventing access to wp-admin’ is closed to new replies. * ![](https://ps.w.org/ewww-image-optimizer/assets/icon-256x256.png?rev=1582276) * [EWWW Image Optimizer](https://wordpress.org/plugins/ewww-image-optimizer/) * [Frequently Asked Questions](https://wordpress.org/plugins/ewww-image-optimizer/#faq) * [Support Threads](https://wordpress.org/support/plugin/ewww-image-optimizer/) * [Active Topics](https://wordpress.org/support/plugin/ewww-image-optimizer/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ewww-image-optimizer/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ewww-image-optimizer/reviews/) * 6 replies * 2 participants * Last reply from: [Shane Bishop](https://wordpress.org/support/users/nosilver4u/) * Last activity: [12 years, 7 months ago](https://wordpress.org/support/topic/plugin-preventing-access-to-wp-admin/#post-4280619) * Status: resolved