Title: plugin pro lost menu Last modified: November 22, 2016 --- # plugin pro lost menu * Resolved [pegaan](https://wordpress.org/support/users/pegaan/) * (@pegaan) * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-pro-lost-menu/) * after using the free version and the menu totally disappeared, i then wasted another $45+ AUD to get the pro version. this turned out to be less options and also did nothing to fix the error. i restored the site and again ran the plugin, still not saying it was pro, and to no surprise the menu was lost again.. i sent a support request hours ago marked as urgent but no response to date. I would be vary wary of using this plugin on anything… and dont buy the pro version as it states that all sales are final, so i guess no refund for a useless plugin.. lesson learnt. Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [Mat Lipe](https://wordpress.org/support/users/mat-lipe/) * (@mat-lipe) * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-pro-lost-menu/#post-8457746) * Good Morning, Sometimes it can be difficult to get support at 5:45 am on a Saturday. It’s interesting though because you are the second person this month to expect that we are staffed 24×7 add will respond within an hour in the middle of the night. I would love to know which plugin developer offers this level of support? * That being said, you will need both versions of the plugin active to have the pro functionality. If you are not seeing any change in the admin, you likely only have the basic version active. It should be obvious. * Also, what are you using for your menus? The standard WordPress menus don’t require the pro version. * Thread Starter [pegaan](https://wordpress.org/support/users/pegaan/) * (@pegaan) * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-pro-lost-menu/#post-8457861) * i am using the menu that comes with the theme. editable through the standard wordpress themes. i had both free version AND pro version installed, but the plugin did not say pro. the theme is visualmodo.com theme of stream. this does not explain why the free version lost my menu, and now after restoring the 2nd time the entire website is trashed. the databse i am guessing is trashed because no pages have any content, the front page built with the page builder has nothing but a set of dots down the page, no content. all internal pages are trashed as well. your plugin did it, they were working perfectly prior to the use of yoyur plugin. here is the url with the result of your plugin: [http://blackgoldcarpetcleaning.com.au/new](http://blackgoldcarpetcleaning.com.au/new) * Plugin Author [Mat Lipe](https://wordpress.org/support/users/mat-lipe/) * (@mat-lipe) * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-pro-lost-menu/#post-8458055) * Unfortunately, I am unable to get a copy of theme because it is a premium theme. I suggest restoring your site to the backup you made before you ran the free version. You may then send me a copy of the working database and a copy of the broken one so I can see where it went wrong. * It looks like the theme probably has it’s own data structure for menus which may not be updated with the free version. The Pro version should be able to handle it unless they are doing something really crazy. I can tell if it will work if you send me the copies. * Thread Starter [pegaan](https://wordpress.org/support/users/pegaan/) * (@pegaan) * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-pro-lost-menu/#post-8458601) * that’s just it, i have already restored the website, but the database was so badly damaged it is unusable at all. your plugin did this! the pro version does not say pro, it also has less options than the free version, which it needs. probably due to the fact that the free version had already broken the database when i installed it…. it also then gave me errors in the post table, it shows menu items, but not on the website. hard to understand how changing a url can trash a whole database unless your plugin has done it. i have done this many times and done manually, i was only being lazy this time by using a plugin. * i want a full refund, i dont care what your email says about all sales are final. i had a perfectly good website, ran your plugin, now i have a piece of rubbish which has to be deleted and completely rebuilt. if there was a way to make you pay for the damage i would. * Thread Starter [pegaan](https://wordpress.org/support/users/pegaan/) * (@pegaan) * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-pro-lost-menu/#post-8459426) * this has been marked as resolved… IT IS NOT RESOLVED AT ALL * Thread Starter [pegaan](https://wordpress.org/support/users/pegaan/) * (@pegaan) * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-pro-lost-menu/#post-8468255) * Now is resolved. Paypal dispute found in our favor. see below: “We’re happy to let you know that we’ve now completed our review and have decided Case PP- 005-281-030-574 in your favour.” buyers be very aware with this plugin, it will trash your website database. * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-pro-lost-menu/#post-8468396) * As this is for a “pro” version dispute I’m closing this topic. The author isn’t allowed to use these forums for anything “pro” related. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘plugin pro lost menu’ is closed to new replies. * ![](https://ps.w.org/go-live-update-urls/assets/icon-256x256.png?rev=1811295) * [Go Live Update Urls](https://wordpress.org/plugins/go-live-update-urls/) * [Frequently Asked Questions](https://wordpress.org/plugins/go-live-update-urls/#faq) * [Support Threads](https://wordpress.org/support/plugin/go-live-update-urls/) * [Active Topics](https://wordpress.org/support/plugin/go-live-update-urls/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/go-live-update-urls/unresolved/) * [Reviews](https://wordpress.org/support/plugin/go-live-update-urls/reviews/) * 7 replies * 3 participants * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-pro-lost-menu/#post-8468396) * Status: resolved