Title: plugin problem
Last modified: July 9, 2019

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# plugin problem

 *  Resolved [flyfisher842](https://wordpress.org/support/users/flyfisher842/)
 * (@flyfisher842)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-problem-63/)
 * 7/8/19 I have started having problems with the pass recovery not sending out 
   emails on all user registered emails.
 * Ny known problems with bulletproof security or wordfence in this respect.

Viewing 12 replies - 1 through 12 (of 12 total)

 *  [AITpro](https://wordpress.org/support/users/aitpro/)
 * (@aitpro)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-problem-63/#post-11712744)
 * Probably what is occurring is the emails are being sent, but they are being blocked/
   rejected by people’s web host mail servers. About 35% of all automated emails(
   WP Password Reset email) fail for us. That is the norm these days due to anti-
   spam applications installed on host mail servers – Spam Assassin, etc. and it
   is getting worse each year.
 *  [Gabriel Berzescu](https://wordpress.org/support/users/gabrielberzescu/)
 * (@gabrielberzescu)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-problem-63/#post-11713243)
 * Thanks [@aitpro](https://wordpress.org/support/users/aitpro/) , that’s what I
   was going to say as well.
 * You can always check if the email is being sent or not with an email logging 
   plugin such as:
 * [https://wordpress.org/plugins/wp-mail-logging/](https://wordpress.org/plugins/wp-mail-logging/)
 * Most likely, the emails are being sent, but not received.
 * With the best of regards,
    Gabriel
 *  Thread Starter [flyfisher842](https://wordpress.org/support/users/flyfisher842/)
 * (@flyfisher842)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-problem-63/#post-11713793)
 * that is not what is going on. some recovery emails are being sent out and some
   are not even though the plugin says they are. I get gmail ok but nothing else
   and my members do not get recovery emails either to msn.com for example.
 *  Thread Starter [flyfisher842](https://wordpress.org/support/users/flyfisher842/)
 * (@flyfisher842)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-problem-63/#post-11713839)
 * is there someplace in the profile builder plugin to set up an email address to
   use for sending the password recovery link. The account used currently is [wordpress@hpd-fff.com](https://wordpress.org/support/topic/plugin-problem-63/wordpress@hpd-fff.com?output_format=md)
   which does not exist as an email account on the server. This is from my gmail
   accounts that receive the password recovery link.
 *  [Gabriel Berzescu](https://wordpress.org/support/users/gabrielberzescu/)
 * (@gabrielberzescu)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-problem-63/#post-11713922)
 * Hi there,
 * If the email logging plugin says that they are being sent, then they are **being
   sent**.
 * What you actually mean is that they are **not being received**, and there is 
   nothing I can do about that. As [@aitpro](https://wordpress.org/support/users/aitpro/)
   has kindly already explained, it’s the fault of the email hosting servers.
 * Perhaps use a plugin such as [this one](https://wordpress.org/plugins/post-smtp/)
   to circumvent the problem.
 * To change the sender address in WordPress outgoing emails you may use [this plugin](https://wordpress.org/plugins/wp-simple-mail-sender/)
   or other similar ones.
 * With the best of regards,
    Gabriel
 *  [AITpro](https://wordpress.org/support/users/aitpro/)
 * (@aitpro)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-problem-63/#post-11714693)
 * What we do to handle the host email server anti-spam problem is this. #1. make
   sure to remind users to check their Junk/Spam folder first. #2. if the email 
   has not been sent to the email mailbox Junk/Spam folder then ask the user for
   a Google Gmail email address instead of a web host email address – Google Gmail
   does not block/reject automated emails. #3. We then change their web host email
   address to the new Google Gmail email address for accounts on our website.
 * We built a non-email solution several years ago to combat the growing host mail
   server anti-spam application problem. Users can get data directly from our site
   if they do not receive automated emails from us due to the emails being blocked/
   rejected by their host mail server anti-spam applications. Example: When users
   request Activation Keys from their site an automated email is sent from our API
   server to their email address. If their host mail server blocks/rejects automated
   emails from us then the users can login to our site and get the Activation Keys
   by entering a DR Key that was previously given to them. The users are interacting
   with a form on our site that allows them to get WP database data directly from
   our site’s WP database. This has saved us 10,000’s of hours of support time over
   the years dealing with the web host mail server anti-spam application epidemic.
   We have lost $10,000’s in new customers due to the web host mail server anti-
   spam application epidemic even after explaining to the new customer that the 
   problem exists on their web host mail server.
 * Important Note: An automated email is treated differently than a direct email
   sent via an email application on a computer. Even if the mail Headers are 100%
   correct, email server anti-spam applications will still block/reject automated
   emails. Why, we have no idea really.
    -  This reply was modified 6 years, 11 months ago by [AITpro](https://wordpress.org/support/users/aitpro/).
    -  This reply was modified 6 years, 11 months ago by [AITpro](https://wordpress.org/support/users/aitpro/).
 *  [bryanhiggs](https://wordpress.org/support/users/bryanhiggs/)
 * (@bryanhiggs)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-problem-63/#post-11715548)
 * A DR Key?
 * Is that Digital Rights Key? If so, can you please give some more specifics, such
   as how that works, a description of the process, and what you use (plugins?) 
   to implement it?
 * ‘Twould be much appreciated, as this emails failing to be delivered problem is
   very widespread and very annoying. We have found that people are very resistant
   to changing their email address, even though we have shown them that their particular
   provider is the root cause of the problem (comcast.net accounts in particular).
 * Thanks!
 *  [AITpro](https://wordpress.org/support/users/aitpro/)
 * (@aitpro)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-problem-63/#post-11715666)
 * [@bryanhiggs](https://wordpress.org/support/users/bryanhiggs/) – I am going to
   explain the technical stuff without using any references to our paid plugin since
   that goes against the WP forum rules. 😉 DR Key stands for Download-Request Key.
   If you want the exact code that we use I would be glad to share that with you,
   but that would need to be done directly instead of in the WP forums. 😉
 * **The Process:**
    A person buys our paid plugin using a PayPal Buy Now button.
   We use PayPal IPN, which sends the transaction data back to our site, which is
   then used to automatically create a user account for the purchaser so they can
   login to our site and download our paid plugin zip file. Automatic user account
   creation is a very critical step in not losing a customer. The customer does 
   not need to get the automated email that is sent to them to get our paid plugin
   because we also display the purchaser’s DR Key on first login to the download
   area to download our plugin (this info is displayed to the buyer on the buy page).
   We also manually send a follow-up direct email with the purchasers DR Key if 
   the purchaser does not login to our site within 15 minutes. When the automatic
   email is sent we are cc’d in that email to the purchaser so that if we need to
   manually resend the email directly after 15 minutes then we do that. Some direct
   emails bounce back to us, but only around less than 1% of the time.
 * **The Tech stuff:**
    The site that purchaser’s buy our plugin is a different 
   site (affiliate site) than the site that contains the purchaser’s new user account
   and the database that contains the purchaser’s plugin account information. We
   created a custom coding solution that is integrated into the PayPal IPN script
   so that we can process the PayPal IPN transaction data, connect to our other 
   site’s database, automatically create WP login user accounts on that site, create
   the additional data for the purchaser’s plugin account and send an automatic 
   email with the DR Key and other purchase info.
    -  This reply was modified 6 years, 11 months ago by [AITpro](https://wordpress.org/support/users/aitpro/).
    -  This reply was modified 6 years, 11 months ago by [AITpro](https://wordpress.org/support/users/aitpro/).
 *  [AITpro](https://wordpress.org/support/users/aitpro/)
 * (@aitpro)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-problem-63/#post-11715861)
 * If you are looking for something simpler then I imagine it would not be too hard
   to hook into the WP user account creation functions and display the new user’s
   login information to them. You would just need to find where WP creates the stuff
   that WP sends in emails, grab that data and output it on a page or popup so that
   the user could just click from there (page or popup) without having to get the
   email from the WP automated user account creation process. And you could add 
   an additional option to the WP Users page or somewhere else that is relevant.
   Something like…
    [x] Send automated emails to new Users. [x] Create page or popup
   with new Users Login Info.
    -  This reply was modified 6 years, 11 months ago by [AITpro](https://wordpress.org/support/users/aitpro/).
    -  This reply was modified 6 years, 11 months ago by [AITpro](https://wordpress.org/support/users/aitpro/).
 *  Thread Starter [flyfisher842](https://wordpress.org/support/users/flyfisher842/)
 * (@flyfisher842)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-problem-63/#post-11716939)
 * [@gabrielberzescu](https://wordpress.org/support/users/gabrielberzescu/)
 * Thanks for the mail logging plugin it is very useful. I used a mail mgt plugin
   recommended by the webhost which will send email smtp with site headers. This
   will stop the spam issue in most cases I think. Does pretty much the same as 
   the one you suggested but a bit simpler to use.
 * Thanks to [@aitpro](https://wordpress.org/support/users/aitpro/) for your suggestions
   and help. I like your last one but I don’t program so the plugin route is my 
   gig.
 * As far as my needs I can consider this thread resolved.
 *  [Gabriel Berzescu](https://wordpress.org/support/users/gabrielberzescu/)
 * (@gabrielberzescu)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-problem-63/#post-11716943)
 * All right then, thanks for letting us know.
 * Cheers,
    Gabriel
 *  [bryanhiggs](https://wordpress.org/support/users/bryanhiggs/)
 * (@bryanhiggs)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-problem-63/#post-11718079)
 * Thank you very much, [@aitpro](https://wordpress.org/support/users/aitpro/), 
   for your very comprehensive answer. It is much appreciated!

Viewing 12 replies - 1 through 12 (of 12 total)

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 * Last reply from: [bryanhiggs](https://wordpress.org/support/users/bryanhiggs/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-problem-63/#post-11718079)
 * Status: resolved