Title: Plugin Randomly Deactivated Automatically Last modified: June 15, 2021 --- # Plugin Randomly Deactivated Automatically * Resolved [F R](https://wordpress.org/support/users/frosado/) * (@frosado) * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-randomly-deactivated-automatically/) * Hello and thanks for such a great plugin! * We are evaluating the plugin using version 3.1.8 and we are noticing an issue where every few days the plugin will deactivate itself. We must go to the plugin page and click on Activate once again to turn it back on. It will work ok for a while and then stop working again. * There are no changes being made to the plugin folders or the WordPress installation( no active development) and we have not been able to find a pattern as to why or when it becomes deactivated. No other plugin on the site is encountering this issue or exhibiting this behavior. * Is there any way of seeing why the plugin is becoming inactive from time to time? * We are using WordPress 5.7.2 running the Oceanica theme from MotoPress. * Thank you! Viewing 9 replies - 1 through 9 (of 9 total) * Thread Starter [F R](https://wordpress.org/support/users/frosado/) * (@frosado) * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-randomly-deactivated-automatically/#post-14556511) * UPDATE: The WP Business Intelligence plugin is causing the following error reported in the WordPress Site Health Status screen: * ``` An active PHP session was detected A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests. ``` * and * ``` The REST API encountered an error The REST API is one way WordPress, and other applications, communicate with the server. One example is the block editor screen, which relies on this to display, and save, your posts and pages. The REST API request failed due to an error. Error: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received (http_request_failed) ``` * I believe this may be why the plugin will “crash” and become deactivated sometimes. I determined that this plugin was the cause for the error by turning off and on each of the site plugins one by one. Deactivating this plugin solves the two errors reported above. * Plugin Author [joeyoungblood](https://wordpress.org/support/users/joeyoungblood/) * (@joeyoungblood) * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-randomly-deactivated-automatically/#post-14556555) * Hi there, thanks for the report. We have multiple test sites live running Lite and Pro and I am not able to recreate this issue on any of them. Our main site is itself a test site and runs just fine. * A plugin deactivating and being able to be reactivated is often a sign of plugin conflict. There is a chance another activated plugin and ours are conflicting causing this issue. * Please try deactivating your plugins one at a time to see if you can discover the conflict. * We are opening an investigating on this asap, but will need more details to help us track down what is happening (and if it is in our plugin to fix it). * If you don’t mind, please send in a contact request via our site with more details to help our investigatinon: [https://www.wpbusinessintelligence.com/contact/](https://www.wpbusinessintelligence.com/contact/) * Include in your request: 1. WP Version 2. Database type(s) being used (including WP database and b.i. databases connected if Pro) 3. Theme and version 4. List of plugins installed and versions (denote free or premium) 5. PHP version 6. Error messages 7. Where and hpw you gained those error messages (i.e. debug, error logging, etc…) - This reply was modified 4 years, 11 months ago by [joeyoungblood](https://wordpress.org/support/users/joeyoungblood/). * Thread Starter [F R](https://wordpress.org/support/users/frosado/) * (@frosado) * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-randomly-deactivated-automatically/#post-14556580) * Thank you [@joeyoungblood](https://wordpress.org/support/users/joeyoungblood/) for your response. I’ve submitted a ticket with the details requested. * Plugin Author [joeyoungblood](https://wordpress.org/support/users/joeyoungblood/) * (@joeyoungblood) * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-randomly-deactivated-automatically/#post-14556581) * Quick update, I can confirm the existence of the Site Health message appears to be related to the Lite plugin. However, this is on test sites that are not deactivating the plugin. * I have logged this as a bug and the team and I will get to working on a fix for this specific issue, but it may not fix the deactivation issue you are reporting. * Thread Starter [F R](https://wordpress.org/support/users/frosado/) * (@frosado) * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-randomly-deactivated-automatically/#post-14556621) * An update on my end: Looking at the Chrome Console one one of the pages that displays the query results, I see the following error in a WPBI JS. Not sure if it is at all related, if it is a critical error, or how this would cause sporadic deactivation of the plugin, but I figured I would share it. * (I can’t upload screenshots here or in the support ticket page you shared previously, so I am just pasting the error message and related code below.) * ``` jquery-migrate.min.js:2 JQMIGRATE: Migrate is installed, version 3.3.2 (index):242 Uncaught TypeError: Cannot read property 'defaults' of undefined at (index):242 at HTMLDocument.ready (wpbiDocReady.js?ver=1.0.0:26) (anonymous) @ (index):242 ready @ wpbiDocReady.js?ver=1.0.0:26 ``` * The console flags the error as stemming from the third line below: * ``` ``` * Hopefully this helps. * Plugin Author [joeyoungblood](https://wordpress.org/support/users/joeyoungblood/) * (@joeyoungblood) * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-randomly-deactivated-automatically/#post-14556634) * Thanks Fabian for the information in the ticket and the extra info. I will be sending you an email in the morning as it is getting late here (Texas time). We will do our best to fix this as quickly as possible. * Plugin Author [joeyoungblood](https://wordpress.org/support/users/joeyoungblood/) * (@joeyoungblood) * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-randomly-deactivated-automatically/#post-14556858) * Found a fix for part of your issue though it is tough to say how exactly this will impact your site or the usage of our plugin. * For the “The Rest API Encountered and Error” issue about cURL add the following code to the bottom of your functions.php in your child theme. * ```