Title: Plugin requesting a login, (… never before) Last modified: March 6, 2017 --- # Plugin requesting a login, (… never before) * Resolved [adammitchell](https://wordpress.org/support/users/adammitchell-1/) * (@adammitchell-1) * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/) * Hello, * Our plugin has begun requesting a login when a donor wishes to support. We have not changed the configuration of this plugin, so unsure how to resolve, but it a critical situation as this is the gateway for our donations. * please see: [https://maryknollsociety.org/mission-work/](https://maryknollsociety.org/mission-work/) Click “How To Help” on the first donation … ([https://maryknollsociety.org/mission-work/bangladesh-trade-school-women/](https://maryknollsociety.org/mission-work/bangladesh-trade-school-women/)) * Our page should look like this: [https://maryknollsociety.org/wp-content/uploads/2017/03/Screen-Shot-2017-03-06-at-3.33.56-PM.png](https://maryknollsociety.org/wp-content/uploads/2017/03/Screen-Shot-2017-03-06-at-3.33.56-PM.png) * Please advise on what you think may be the problem. You assistance is greatly appreciated. * Adam Mitchell Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/page/2/?output_format=md) * Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/#post-8881144) * Hi Adam, * It seems like your upgrade did not finalize when you upgraded Give to version 1.8.4. Please manually go to the following URL while logged in to your site: * [https://maryknollsociety.org/wp-admin/index.php?page=give-upgrades&give-upgrade=give_v18_upgrades_form_metadata](https://maryknollsociety.org/wp-admin/index.php?page=give-upgrades&give-upgrade=give_v18_upgrades_form_metadata) * That should resolve your form settings. If not, go into your form and update the “Registration/Login” setting and save your form and you should be good to go. * Thanks! * Thread Starter [adammitchell](https://wordpress.org/support/users/adammitchell-1/) * (@adammitchell-1) * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/#post-8884166) * MATT! You rule. Thank you so much. Adam * Thread Starter [adammitchell](https://wordpress.org/support/users/adammitchell-1/) * (@adammitchell-1) * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/#post-8884902) * Hi Matt, sorry to bother again, but we lost our Donation% goal raised display following the update link you provided. Any idea on how it can be recovered? All of the settings are enabled, and I have not edited anything in the files. * Before: [https://maryknollsociety.org/wp-content/uploads/2017/03/sample-1.png](https://maryknollsociety.org/wp-content/uploads/2017/03/sample-1.png) * After update: [https://maryknollsociety.org/wp-content/uploads/2017/03/sample-2.png](https://maryknollsociety.org/wp-content/uploads/2017/03/sample-2.png) * Again, your help is greatly appreciated. Adam * Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/#post-8885759) * Try this: * 1) Make sure your Goal is set correctly on the form 2) Go to “Donations > Tools > Data” and use the tool that says “Recaluculate donations for a form” then choose that specific form. * Let me know how that goes. * Thanks! * Thread Starter [adammitchell](https://wordpress.org/support/users/adammitchell-1/) * (@adammitchell-1) * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/#post-8886139) * Thanks Matt, followed your instructions and tried it – no luck. Still not showing. * Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/#post-8886220) * Can you provide a link to your forms? Also make sure to clear any caching you are using on your site. * Thread Starter [adammitchell](https://wordpress.org/support/users/adammitchell-1/) * (@adammitchell-1) * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/#post-8887135) * Matt thanks again for the great support. * Here is a link to the forms within Give: [https://maryknollsociety.org/wp-admin/edit.php?post_type=give_forms](https://maryknollsociety.org/wp-admin/edit.php?post_type=give_forms) * [http://maryknollsociety.org/wp-admin](http://maryknollsociety.org/wp-admin) amitchell TempUser180 * [Ivaivaylo](https://wordpress.org/support/users/ivaivaylo/) * (@ivaivaylo) * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/#post-8887205) * Hello! Have been experiencing the same problem- my plugin requests for login, in order to donate. [http://yagadome.com/kids-programs/](http://yagadome.com/kids-programs/) * Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/#post-8891216) * Hi [@ivaivaylo](https://wordpress.org/support/users/ivaivaylo/) * Please go through the steps listed above and let me know if you continue to have trouble in any way. * [Ivaivaylo](https://wordpress.org/support/users/ivaivaylo/) * (@ivaivaylo) * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/#post-8892808) * Hello Matt. The steps above are using links for a specific website. It is not really working for me. * Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/#post-8895688) * The link for your website would be the same, just with your domain instead. Please use this: * [http://yagadome.com/index.php?page=give-upgrades&give-upgrade=give_v18_upgrades_form_metadata](http://yagadome.com/index.php?page=give-upgrades&give-upgrade=give_v18_upgrades_form_metadata) * Let me know how that goes. * [Ivaivaylo](https://wordpress.org/support/users/ivaivaylo/) * (@ivaivaylo) * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/#post-8901266) * Thank you very much, Matt! It worked out perfectly! * [nmacdonald](https://wordpress.org/support/users/nmacdonald/) * (@nmacdonald) * [9 years, 2 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/#post-8908996) * Hey Matt, * Same issue. I manually set it and I looked at the settings. Form still says “ Please login” Any other thoughts? * [http://humanitiesny.org/donate/](http://humanitiesny.org/donate/) * Best, Nicholas * Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 2 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/#post-8909818) * Hi [@nmacdonald](https://wordpress.org/support/users/nmacdonald/) — here’s the summary of what was reported above and works for resolving this issue: * 1) Go to this link directly: yourwebsite.com/wp-admin/index.php?page=give-upgrades& give-upgrade=give_v18_upgrades_form_metadata (of course replace “yourwebsite. com” with your URL) * 2) It should be resolved. If not, go into the form directly and go to “Form Display > Registration” and set to “None”. * 3) It should be resolved. If not, then your site is caching the results and caching of all kinds need to be cleared. Object caching is most often the culprit, which is most often provided by your server/host. So make sure you know how to clear your Object Cache. For good measure clear all other types of caching as well, including CDN’s like CloudFlare. * Thanks! * [nmacdonald](https://wordpress.org/support/users/nmacdonald/) * (@nmacdonald) * [9 years, 2 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/#post-8917073) * Hi [@webdevmattcrom](https://wordpress.org/support/users/webdevmattcrom/) It was a cache issue, thanks! Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/page/2/?output_format=md) The topic ‘Plugin requesting a login, (… never before)’ is closed to new replies. * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287) * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/) * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq) * [Support Threads](https://wordpress.org/support/plugin/give/) * [Active Topics](https://wordpress.org/support/plugin/give/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/) * [Reviews](https://wordpress.org/support/plugin/give/reviews/) * 16 replies * 4 participants * Last reply from: [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/plugin-requesting-a-login-never-before/page/2/#post-8919037) * Status: resolved