Title: Plugin response issue on mobile
Last modified: May 21, 2020

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# Plugin response issue on mobile

 *  [bildo17](https://wordpress.org/support/users/bildo17/)
 * (@bildo17)
 * [6 years ago](https://wordpress.org/support/topic/plugin-response-issue-on-mobile/)
 * hey admin,
 * There is an issue when users try to access my site on mobile since the plugin
   turns out not responsive effectively blocking my users. Is this a bug? How can
   it be fixed?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-response-issue-on-mobile%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Link Software LLC](https://wordpress.org/support/users/linksoftware/)
 * (@linksoftware)
 * [6 years ago](https://wordpress.org/support/topic/plugin-response-issue-on-mobile/#post-12869993)
 * [@bildo17](https://wordpress.org/support/users/bildo17/) This is the second report
   like this I’ve received this week. Unfortunately, when I visit your site on my
   iPhone with Safari the site and the popup load just fine so I can’t recreate 
   the issue.
 * Are you experiencing this across all mobile devices or is it just happening on
   certain devices/browsers?
 *  Thread Starter [bildo17](https://wordpress.org/support/users/bildo17/)
 * (@bildo17)
 * [6 years ago](https://wordpress.org/support/topic/plugin-response-issue-on-mobile/#post-12870426)
 * hey admin, thanks for the response. I have tried it on chrome, firefox and brave
   browsers on mobile and the issue is still there. I’m using an android phone(sony).
   Any idea?
 *  Plugin Author [Link Software LLC](https://wordpress.org/support/users/linksoftware/)
 * (@linksoftware)
 * [6 years ago](https://wordpress.org/support/topic/plugin-response-issue-on-mobile/#post-12870450)
 * [@bildo17](https://wordpress.org/support/users/bildo17/) I was afraid you were
   going to say Android. I don’t have any good means to test that for you. It might
   be a CSS issue with WP Terms Popup or a conflict with your theme or another plugin.
 * I’m sorry to say but you might want to find a different popup solution in the
   meantime. It might be awhile before I can figure out a fix (if one exists).
 *  Thread Starter [bildo17](https://wordpress.org/support/users/bildo17/)
 * (@bildo17)
 * [6 years ago](https://wordpress.org/support/topic/plugin-response-issue-on-mobile/#post-12870802)
 * Yikes! I see. I think the real bad news for now is that you’re the only plugin
   with this solution..Thanks for trying!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin response issue on mobile’ is closed to new replies.

 * ![](https://ps.w.org/wp-terms-popup/assets/icon-256x256.gif?rev=2788347)
 * [WP Terms Popup - Terms and Conditions and Privacy Policy WordPress Popups](https://wordpress.org/plugins/wp-terms-popup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-terms-popup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-terms-popup/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-terms-popup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-terms-popup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-terms-popup/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [bildo17](https://wordpress.org/support/users/bildo17/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/plugin-response-issue-on-mobile/#post-12870802)
 * Status: not resolved