Title: Plugin Setup Issue
Last modified: November 28, 2022

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# Plugin Setup Issue

 *  Resolved [julien2400056](https://wordpress.org/support/users/julien2400056/)
 * (@julien2400056)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-setup-issue-3/)
 * Hi !
 * I have an issue with the setup plugin step.
 * 1. Click on Setup Chat Plugin
    2. A new page opening 3. Connection to facebook
   4. Page cannot be opened (cookies) 5. Cookies deleted
 * Step 1 to 3 again
 * 4bis :
    Your request could not be processed There was a problem with this request.
   We are working to resolve it as quickly as we can.
 * Do you know how can I fix it ?
 * Thank you,
    Julien

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [julien2400056](https://wordpress.org/support/users/julien2400056/)
 * (@julien2400056)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-setup-issue-3/#post-16241649)
 * To bypass this issue, I Setup the Plugin through the Fb page and generate a code,
   it works.
 *  [mikefil](https://wordpress.org/support/users/mikefil/)
 * (@mikefil)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-setup-issue-3/#post-16254810)
 * Hello julien2400056!
 * Could you please explain the steps more analytically?
    I am getting the same 
   error and I have not found a solution yet!
 * Thanks in advance!
 *  [shonfl](https://wordpress.org/support/users/shonfl/)
 * (@shonfl)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-setup-issue-3/#post-16263081)
 * disable the fb chat plugin
    follow the steps in the video to create a messenger
   embed code add that code to your websites html code save and publish your website
   about 10 min after, it worked
 * here’s the video:
 *  [Saukia](https://wordpress.org/support/users/saukia/)
 * (@saukia)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/plugin-setup-issue-3/#post-16340097)
 * [@shonfl](https://wordpress.org/support/users/shonfl/) the HTML method only works
   on 1 page on my end
 *  [steve_williams_wp](https://wordpress.org/support/users/steve_williams_wp/)
 * (@steve_williams_wp)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-setup-issue-3/#post-16386068)
 * I can answer this for you, you will need to insert the html code into each page
   you require if you’re not using the plug-in.
 * I had to do this with Elementor by adding the html widget at the foot of each
   page.
 * Hope that helps

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Plugin Setup Issue’ is closed to new replies.

 * ![](https://ps.w.org/facebook-messenger-customer-chat/assets/icon-256x256.png?
   rev=2398892)
 * [Facebook Chat Plugin - Live Chat Plugin for WordPress](https://wordpress.org/plugins/facebook-messenger-customer-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/facebook-messenger-customer-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/reviews/)

## Tags

 * [Setup](https://wordpress.org/support/topic-tag/setup/)

 * 5 replies
 * 5 participants
 * Last reply from: [steve_williams_wp](https://wordpress.org/support/users/steve_williams_wp/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-setup-issue-3/#post-16386068)
 * Status: resolved