Title: Plugin shows zero traffic
Last modified: October 16, 2022

---

# Plugin shows zero traffic

 *  [Alex T.](https://wordpress.org/support/users/polaatx/)
 * (@polaatx)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-shows-zero-traffic/)
 * Hello,
    Is there something I need to activate after installation so the plugin
   starts measuring traffic? My plugin shows zero traffic when in fact there is 
   traffic. Other plugins shows traffic. The other plugins – such as ExactMetrics–
   are connected to my Google Analytics account. I think this plugin does not not
   use Google Analytics. It works fine on my other website. But shows zero traffic
   on this Farsi language website.
 * Please see screenshot.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-shows-zero-traffic%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Reza](https://wordpress.org/support/users/reventon94/)
 * (@reventon94)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-shows-zero-traffic/#post-16105409)
 * Hi,
 * Thanks for reaching out to us. I hope this email finds you well.
 * You should check some matters:
    1- Check the plugin settings and make sure the
   plugin is configured correctly. You can compare them with your other website.
 * 2- Check the following file and contact me if you see any error messages:
    wp-
   content / uploads / wp-statistics / debug.log
 * 3- Enable the following option, if you use any cache plugins:
    Dashboard > Statistics
   > Settings > General > Cache Compatibility
 * Cheers
 *  Thread Starter [Alex T.](https://wordpress.org/support/users/polaatx/)
 * (@polaatx)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-shows-zero-traffic/#post-16105580)
 * Hello [@reventon94](https://wordpress.org/support/users/reventon94/) Reza
    Many
   thanks for your response. 1. As far as I can tell, their settings are identical(
   although the installation with this issue is in Farsi language and I cannot change
   it to English. There is no setting in plugin to change language and my profile
   is already set to english. Apparently this is a known issue discussed in another
   support post). 2. My debug.log is empty. Is that how it’s supposed to be? 3. 
   I use LiteSpeed Cache. Cache compatibility is enabled.
 *  Thread Starter [Alex T.](https://wordpress.org/support/users/polaatx/)
 * (@polaatx)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-shows-zero-traffic/#post-16105588)
 * Actually there is this one line in debug.log:
 * `2022-10-11 12:36:09: Duplicate entry '2022-10-12' for key 'unique_date'`
 *  [Reza](https://wordpress.org/support/users/reventon94/)
 * (@reventon94)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-shows-zero-traffic/#post-16105662)
 * Alright. Please contact us via the following email address:
    [support@veronalabs.com](https://wordpress.org/support/topic/plugin-shows-zero-traffic/support@veronalabs.com?output_format=md)
 * Regards
 *  Thread Starter [Alex T.](https://wordpress.org/support/users/polaatx/)
 * (@polaatx)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-shows-zero-traffic/#post-16108741)
 * [@reventon94](https://wordpress.org/support/users/reventon94/) Hello, support
   at veronalabs is paid support?
 *  [Reza](https://wordpress.org/support/users/reventon94/)
 * (@reventon94)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-shows-zero-traffic/#post-16124628)
 *     ```
       Hi,
   
       I hope you're doing well.
   
       As customer satisfaction is our priority, you don't have to pay extra money for common customer support services.
   
       Regards
       ```
   

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin shows zero traffic’ is closed to new replies.

 * ![](https://ps.w.org/wp-statistics/assets/icon.svg?rev=3081064)
 * [WP Statistics – Simple, privacy-friendly Google Analytics alternative](https://wordpress.org/plugins/wp-statistics/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-statistics/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-statistics/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-statistics/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-statistics/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-statistics/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Reza](https://wordpress.org/support/users/reventon94/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-shows-zero-traffic/#post-16124628)
 * Status: not resolved