Title: Plugin slows down WordPress Customize
Last modified: September 20, 2022

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# Plugin slows down WordPress Customize

 *  [Saxagenia](https://wordpress.org/support/users/saxagenia/)
 * (@saxagenia)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-slows-down-wordpress-customize/)
 * Hello! I don’t what your plugin is doing, but when I try to update the Website
   Nav via Menus or Customize it super slows down the website! Even my hosting has
   told me that it’s you plugin.
 * Can you help me, please?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-slows-down-wordpress-customize%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Dmytro Holovnia](https://wordpress.org/support/users/dholovnia/)
 * (@dholovnia)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-slows-down-wordpress-customize/#post-16025491)
 * Hello,
 * “my hosting has told me that it’s you plugin” – what else your hosting told? 
   Logs? Slow MySQL queries? Something else?
 * Please provide some useful info.
 * As this is first time we got such request I suppose this is conflict with some
   other plugin. You could try to turn off other plugins 1 by 1 and check when the
   Customize will work ok.
 * Regards,
    Dmytro
 *  Thread Starter [Saxagenia](https://wordpress.org/support/users/saxagenia/)
 * (@saxagenia)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-slows-down-wordpress-customize/#post-16028217)
 * This is what they told me:
 * > `Hello,
   > Thank you for getting back to us.
   > We have reproduced the error from our side and it appears that the timeout 
   > occurs due to a long-running database query:
   >  SELECT autoload FROM wplx_options
   > WHERE option_name = ‘_transient_berocket_alphabet_brand_widget-REP
   > The query is running for too long, which causes the timeout error.
   > To resolve the issue we suggest using the Appearances -> Customize menu to 
   > edit the website menus ([https://bravacosmeticos.com/wp-admin/customize.php?return=%2Fwp-admin%2Fnav-menus.php](https://bravacosmeticos.com/wp-admin/customize.php?return=%2Fwp-admin%2Fnav-menus.php))
   > or disabling the “Brands for WooCommerce” plugin (it seems to be responsible
   > for the query) and checking if that resolve the issue.`
 * I’ve activate and deactivate all plugins, but when Brands for Woo commerce is
   deactivated all works well. When I need to work at the website, I need to deactivate
   it in order for me to work.
 * Thank you!
 *  Plugin Author [Dmytro Holovnia](https://wordpress.org/support/users/dholovnia/)
 * (@dholovnia)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-slows-down-wordpress-customize/#post-16028575)
 * Hello,
 * Provided query is taking 1 field from 1 table using 1 text filter. This is transient
   field for saving cache and this is WordPress core functionality.
    I have doubts
   that this query can `causes the timeout error`.
 * Please isntall query monitor [https://wordpress.org/plugins/query-monitor/](https://wordpress.org/plugins/query-monitor/)
   and activate it. When done open slow page. At the top bar there will be QM menu
   item. Open there queries and copy list here. As I remember there are no sensitive
   data but you can change path if you want.
 * Lets check what queries are before this query and where could be issues.
 * Regards,
    Dmytro
 *  Thread Starter [Saxagenia](https://wordpress.org/support/users/saxagenia/)
 * (@saxagenia)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-slows-down-wordpress-customize/#post-16032698)
 * The query it’s too long I couldn’t paste it on codepen. Let me find a tool that
   do that-
 * [https://justpaste.it/9sv9n](https://justpaste.it/9sv9n)
    -  This reply was modified 3 years, 8 months ago by [Saxagenia](https://wordpress.org/support/users/saxagenia/).
    -  This reply was modified 3 years, 8 months ago by [Saxagenia](https://wordpress.org/support/users/saxagenia/).
 *  Thread Starter [Saxagenia](https://wordpress.org/support/users/saxagenia/)
 * (@saxagenia)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-slows-down-wordpress-customize/#post-16032701)
 * And also this: update_option(‘_transient_br_brands_cache_list’)
 *  [fazi125](https://wordpress.org/support/users/fazi125/)
 * (@fazi125)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-slows-down-wordpress-customize/#post-16033543)
 * I am facing the same issue and it’s really frustrating.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin slows down WordPress Customize’ is closed to new replies.

 * ![](https://ps.w.org/brands-for-woocommerce/assets/icon-256x256.gif?rev=2770284)
 * [Brands for WooCommerce](https://wordpress.org/plugins/brands-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/brands-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/brands-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/brands-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/brands-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/brands-for-woocommerce/reviews/)

## Tags

 * [slow down](https://wordpress.org/support/topic-tag/slow-down/)

 * 6 replies
 * 3 participants
 * Last reply from: [fazi125](https://wordpress.org/support/users/fazi125/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-slows-down-wordpress-customize/#post-16033543)
 * Status: not resolved