Title: Plugin stopped tracking orders
Last modified: February 15, 2022

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# Plugin stopped tracking orders

 *  Resolved [marjoleinpoels](https://wordpress.org/support/users/marjoleinpoels/)
 * (@marjoleinpoels)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/plugin-stopped-tracking-orders/)
 * Hi Tatvic,
    I use the free version of this plugin. It all worked great. But recently
   it stopped tracking the transactions from woocommerce. It does show the sessions,
   users, etc. But it says there are no transactions, no revenue and 0.00 order 
   value. I manually added some orders, and some orders are placed through the shop
   front-end. These are not shown. Can you please help me? Nothing has changed in
   the settings, and I use the most recent version of the plugin. Kind regards, 
   Marjolein

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Conversios](https://wordpress.org/support/users/tatvic/)
 * (@tatvic)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/plugin-stopped-tracking-orders/#post-15370265)
 * Hi [@marjoleinpoels](https://wordpress.org/support/users/marjoleinpoels/) ,
 * Thank you for creating this thread.
 * Could you please help us to confirm if there was any customization or change 
   in theme recently?
 *  Thread Starter [marjoleinpoels](https://wordpress.org/support/users/marjoleinpoels/)
 * (@marjoleinpoels)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/plugin-stopped-tracking-orders/#post-15370510)
 * Hi Tatvic. No nothing has changed, that’s why it is so strange! I use the Divi
   theme in combination with Woocommerce. Can you please help me?
    -  This reply was modified 4 years, 3 months ago by [marjoleinpoels](https://wordpress.org/support/users/marjoleinpoels/).
 *  Thread Starter [marjoleinpoels](https://wordpress.org/support/users/marjoleinpoels/)
 * (@marjoleinpoels)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/plugin-stopped-tracking-orders/#post-15373150)
 * Hi Tatvic.
 * I think I figured out what goes wrong, but I don’t have a solution yet. I have
   a multilingual website which is translated with WPML.
    – If customers place an
   order on the Dutch global check-out page, it is registrered by Tatvic. Great!–
   If customers place an order on the English global check-out, it is not registred
   by Tatvic. Help me! – If I process a manual order in the backoffice of Woocommerce,
   it is not registrered by Tatvic. Help me!
 * Do you have a solution for this?
 * Kind regards,
    Marjolein
 *  Plugin Author [Conversios](https://wordpress.org/support/users/tatvic/)
 * (@tatvic)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/plugin-stopped-tracking-orders/#post-15393930)
 * Hi [@marjoleinpoels](https://wordpress.org/support/users/marjoleinpoels/) ,
 * Currently, the plugin doesn’t support multilingual and multisite features.
 * However, we already have these feature enhancements in our roadmap and should
   be made available in the upcoming days.

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 2 participants
 * Last reply from: [Conversios](https://wordpress.org/support/users/tatvic/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/plugin-stopped-tracking-orders/#post-15393930)
 * Status: resolved