Title: Plugin Stopped Working
Last modified: March 31, 2020

---

# Plugin Stopped Working

 *  Resolved [brgreene](https://wordpress.org/support/users/brgreene/)
 * (@brgreene)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-stopped-working-186/)
 * The WooCommerce UPS Shipping plugin just stopped working. The checkout page will
   not show any rates. [http://prntscr.com/rqh7hb](http://prntscr.com/rqh7hb)
 * I enabled debug and I get the following [http://prntscr.com/rqh7p0](http://prntscr.com/rqh7p0)
 * After I enter the address at checkout and go back to the shopping cart I get 
   a rate. [http://prntscr.com/rqh8th](http://prntscr.com/rqh8th)
 * I have not changed my settings.
 * [http://prntscr.com/rqh9pe](http://prntscr.com/rqh9pe)
    [http://prntscr.com/rqhacg](http://prntscr.com/rqhacg)
   [http://prntscr.com/rqhbzy](http://prntscr.com/rqhbzy)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Support [Marta Borówka](https://wordpress.org/support/users/martapaw/)
 * (@martapaw)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-stopped-working-186/#post-12609857)
 * Hello [@brgreene](https://wordpress.org/support/users/brgreene/),
 * I checked and everything works well for me: [http://wpdesk.me/mp/jox5v.png](http://wpdesk.me/mp/jox5v.png)
 * Did you provide a full address in the checkout?
    If so, we need all information
   form the debug mode, so please copy-paste the request and response here – [http://wpdesk.me/mp/8e9t5.png](http://wpdesk.me/mp/8e9t5.png)
 * Best regards,
    Marta
 *  Thread Starter [brgreene](https://wordpress.org/support/users/brgreene/)
 * (@brgreene)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-stopped-working-186/#post-12611324)
 * I reset the zones by removing all the states and re adding them. It started working
   again after that. I am not sure what was going on.
 *  Thread Starter [brgreene](https://wordpress.org/support/users/brgreene/)
 * (@brgreene)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-stopped-working-186/#post-12630615)
 * It is still not working. I can save the setting and it will display a rate but
   if you change the address on the frontend then it goes back to NO RATES AVAILABLE
   message. I am only getting limited response from the debug screen. It took multiple
   times for the debug to even load. This is what I was able to get
 * <?xml version=”1.0″?>
    <RatingServiceSelectionResponse> <Response> <ResponseStatusCode
   >1</ResponseStatusCode> <ResponseStatusDescription>Success</ResponseStatusDescription
   > </Response> <RatedShipment> <Service> `03` </Service> <RatedShipmentWarning
   >Your invoice may vary from the displayed reference rates</RatedShipmentWarning
   > <RatedShipmentWarning>Ship To Address Classification is changed from Commercial
   to Residential</RatedShipmentWarning> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> <TransportationCharges
   > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>16.82</MonetaryValue> </TransportationCharges
   > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>16.82</MonetaryValue> </TotalCharges> <GuaranteedDaysToDelivery/
   > <ScheduledDeliveryTime/> <RatedPackage> <TransportationCharges> <CurrencyCode
   >USD</CurrencyCode> <MonetaryValue>16.82</MonetaryValue> </TransportationCharges
   > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>16.82</MonetaryValue> </TotalCharges> <Weight>3.0</Weight> <
   BillingWeight> <UnitOfMeasurement> `LBS` </UnitOfMeasurement> <Weight>3.0</Weight
   > </BillingWeight> </RatedPackage> </RatedShipment> <RatedShipment> <Service>`
   12` </Service> <RatedShipmentWarning>Your invoice may vary from the displayed
   reference rates</RatedShipmentWarning> <RatedShipmentWarning>Ship To Address 
   Classification is changed from Commercial to Residential</RatedShipmentWarning
   > <BillingWeight> <UnitOfMeasurement> `LBS` </UnitOfMeasurement> <Weight>3.0</
   Weight> </BillingWeight> <TransportationCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>26.42</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges
   > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>26.42</MonetaryValue
   > </TotalCharges> <GuaranteedDaysToDelivery>3</GuaranteedDaysToDelivery> <ScheduledDeliveryTime/
   > <RatedPackage> <TransportationCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue
   >26.42</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges> <CurrencyCode
   >USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>26.42</MonetaryValue
   > </TotalCharges> <Weight>3.0</Weight> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> </RatedPackage> </
   RatedShipment> <RatedShipment> <Service> `02` </Service> <RatedShipmentWarning
   >Your invoice may vary from the displayed reference rates</RatedShipmentWarning
   > <RatedShipmentWarning>Ship To Address Classification is changed from Commercial
   to Residential</RatedShipmentWarning> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> <TransportationCharges
   > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>33.98</MonetaryValue> </TransportationCharges
   > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>33.98</MonetaryValue> </TotalCharges> <GuaranteedDaysToDelivery
   >2</GuaranteedDaysToDelivery> <ScheduledDeliveryTime/> <RatedPackage> <TransportationCharges
   > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>33.98</MonetaryValue> </TransportationCharges
   > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>33.98</MonetaryValue> </TotalCharges> <Weight>3.0</Weight> <
   BillingWeight> <UnitOfMeasurement> `LBS` </UnitOfMeasurement> <Weight>3.0</Weight
   > </BillingWeight> </RatedPackage> </RatedShipment> <RatedShipment> <Service>`
   13` </Service> <RatedShipmentWarning>Your invoice may vary from the displayed
   reference rates</RatedShipmentWarning> <RatedShipmentWarning>Ship To Address 
   Classification is changed from Commercial to Residential</RatedShipmentWarning
   > <BillingWeight> <UnitOfMeasurement> `LBS` </UnitOfMeasurement> <Weight>3.0</
   Weight> </BillingWeight> <TransportationCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>79.22</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges
   > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>79.22</MonetaryValue
   > </TotalCharges> <GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery> <ScheduledDeliveryTime/
   > <RatedPackage> <TransportationCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue
   >79.22</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges> <CurrencyCode
   >USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>79.22</MonetaryValue
   > </TotalCharges> <Weight>3.0</Weight> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> </RatedPackage> </
   RatedShipment> <RatedShipment> <Service> `14` </Service> <RatedShipmentWarning
   >Your invoice may vary from the displayed reference rates</RatedShipmentWarning
   > <RatedShipmentWarning>Ship To Address Classification is changed from Commercial
   to Residential</RatedShipmentWarning> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> <TransportationCharges
   > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>118.82</MonetaryValue> </TransportationCharges
   > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>118.82</MonetaryValue> </TotalCharges> <GuaranteedDaysToDelivery
   >1</GuaranteedDaysToDelivery> <ScheduledDeliveryTime>8:30 A.M.</ScheduledDeliveryTime
   > <RatedPackage> <TransportationCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue
   >118.82</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges> <CurrencyCode
   >USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>118.82</MonetaryValue
   > </TotalCharges> <Weight>3.0</Weight> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> </RatedPackage> </
   RatedShipment> <RatedShipment> <Service> `01` </Service> <RatedShipmentWarning
   >Your invoice may vary from the displayed reference rates</RatedShipmentWarning
   > <RatedShipmentWarning>Ship To Address Classification is changed from Commercial
   to Residential</RatedShipmentWarning> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> <TransportationCharges
   > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>88.14</MonetaryValue> </TransportationCharges
   > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>88.14</MonetaryValue> </TotalCharges> <GuaranteedDaysToDelivery
   >1</GuaranteedDaysToDelivery> <ScheduledDeliveryTime>10:30 A.M.</ScheduledDeliveryTime
   > <RatedPackage> <TransportationCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue
   >88.14</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges> <CurrencyCode
   >USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>88.14</MonetaryValue
   > </TotalCharges> <Weight>3.0</Weight> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> </RatedPackage> </
   RatedShipment> </RatingServiceSelectionResponse>
 *  Thread Starter [brgreene](https://wordpress.org/support/users/brgreene/)
 * (@brgreene)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-stopped-working-186/#post-12631468)
 * Here is the Response from the UPS API:
 * <?xml version=”1.0″?>
    <RatingServiceSelectionResponse> <Response> <ResponseStatusCode
   >1</ResponseStatusCode> <ResponseStatusDescription>Success</ResponseStatusDescription
   > </Response> <RatedShipment> <Service> `03` </Service> <RatedShipmentWarning
   >Your invoice may vary from the displayed reference rates</RatedShipmentWarning
   > <RatedShipmentWarning>Ship To Address Classification is changed from Commercial
   to Residential</RatedShipmentWarning> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> <TransportationCharges
   > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>16.82</MonetaryValue> </TransportationCharges
   > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>16.82</MonetaryValue> </TotalCharges> <GuaranteedDaysToDelivery/
   > <ScheduledDeliveryTime/> <RatedPackage> <TransportationCharges> <CurrencyCode
   >USD</CurrencyCode> <MonetaryValue>16.82</MonetaryValue> </TransportationCharges
   > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>16.82</MonetaryValue> </TotalCharges> <Weight>3.0</Weight> <
   BillingWeight> <UnitOfMeasurement> `LBS` </UnitOfMeasurement> <Weight>3.0</Weight
   > </BillingWeight> </RatedPackage> </RatedShipment> <RatedShipment> <Service>`
   12` </Service> <RatedShipmentWarning>Your invoice may vary from the displayed
   reference rates</RatedShipmentWarning> <RatedShipmentWarning>Ship To Address 
   Classification is changed from Commercial to Residential</RatedShipmentWarning
   > <BillingWeight> <UnitOfMeasurement> `LBS` </UnitOfMeasurement> <Weight>3.0</
   Weight> </BillingWeight> <TransportationCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>26.42</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges
   > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>26.42</MonetaryValue
   > </TotalCharges> <GuaranteedDaysToDelivery>3</GuaranteedDaysToDelivery> <ScheduledDeliveryTime/
   > <RatedPackage> <TransportationCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue
   >26.42</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges> <CurrencyCode
   >USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>26.42</MonetaryValue
   > </TotalCharges> <Weight>3.0</Weight> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> </RatedPackage> </
   RatedShipment> <RatedShipment> <Service> `02` </Service> <RatedShipmentWarning
   >Your invoice may vary from the displayed reference rates</RatedShipmentWarning
   > <RatedShipmentWarning>Ship To Address Classification is changed from Commercial
   to Residential</RatedShipmentWarning> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> <TransportationCharges
   > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>33.98</MonetaryValue> </TransportationCharges
   > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>33.98</MonetaryValue> </TotalCharges> <GuaranteedDaysToDelivery
   >2</GuaranteedDaysToDelivery> <ScheduledDeliveryTime/> <RatedPackage> <TransportationCharges
   > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>33.98</MonetaryValue> </TransportationCharges
   > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>33.98</MonetaryValue> </TotalCharges> <Weight>3.0</Weight> <
   BillingWeight> <UnitOfMeasurement> `LBS` </UnitOfMeasurement> <Weight>3.0</Weight
   > </BillingWeight> </RatedPackage> </RatedShipment> <RatedShipment> <Service>`
   13` </Service> <RatedShipmentWarning>Your invoice may vary from the displayed
   reference rates</RatedShipmentWarning> <RatedShipmentWarning>Ship To Address 
   Classification is changed from Commercial to Residential</RatedShipmentWarning
   > <BillingWeight> <UnitOfMeasurement> `LBS` </UnitOfMeasurement> <Weight>3.0</
   Weight> </BillingWeight> <TransportationCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>79.22</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges
   > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>79.22</MonetaryValue
   > </TotalCharges> <GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery> <ScheduledDeliveryTime/
   > <RatedPackage> <TransportationCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue
   >79.22</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges> <CurrencyCode
   >USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>79.22</MonetaryValue
   > </TotalCharges> <Weight>3.0</Weight> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> </RatedPackage> </
   RatedShipment> <RatedShipment> <Service> `14` </Service> <RatedShipmentWarning
   >Your invoice may vary from the displayed reference rates</RatedShipmentWarning
   > <RatedShipmentWarning>Ship To Address Classification is changed from Commercial
   to Residential</RatedShipmentWarning> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> <TransportationCharges
   > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>118.82</MonetaryValue> </TransportationCharges
   > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>118.82</MonetaryValue> </TotalCharges> <GuaranteedDaysToDelivery
   >1</GuaranteedDaysToDelivery> <ScheduledDeliveryTime>8:30 A.M.</ScheduledDeliveryTime
   > <RatedPackage> <TransportationCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue
   >118.82</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges> <CurrencyCode
   >USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>118.82</MonetaryValue
   > </TotalCharges> <Weight>3.0</Weight> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> </RatedPackage> </
   RatedShipment> <RatedShipment> <Service> `01` </Service> <RatedShipmentWarning
   >Your invoice may vary from the displayed reference rates</RatedShipmentWarning
   > <RatedShipmentWarning>Ship To Address Classification is changed from Commercial
   to Residential</RatedShipmentWarning> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> <TransportationCharges
   > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>88.14</MonetaryValue> </TransportationCharges
   > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</CurrencyCode
   > <MonetaryValue>88.14</MonetaryValue> </TotalCharges> <GuaranteedDaysToDelivery
   >1</GuaranteedDaysToDelivery> <ScheduledDeliveryTime>10:30 A.M.</ScheduledDeliveryTime
   > <RatedPackage> <TransportationCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue
   >88.14</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges> <CurrencyCode
   >USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>88.14</MonetaryValue
   > </TotalCharges> <Weight>3.0</Weight> <BillingWeight> <UnitOfMeasurement> `LBS`
   </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> </RatedPackage> </
   RatedShipment> </RatingServiceSelectionResponse>
 * Here is the Response to:
 * <?xml version=”1.0″?>
    <RatingServiceSelectionRequest xml:lang=”en-US”> <Request
   > <TransactionReference/> <RequestAction>Rate</RequestAction> <RequestOption>
   Shop</RequestOption> </Request> <PickupType> `01` <Description/> </PickupType
   > <Shipment> <Service> `03` <Description/> </Service> <Shipper> <ShipperNumber
   >87Y0Y8</ShipperNumber> <Address> <AddressLine1>226 Oak Forest Rd</AddressLine1
   > <City>Spartanburg</City> <StateProvinceCode>SC</StateProvinceCode> <PostalCode
   >29301</PostalCode> <CountryCode>US</CountryCode> </Address> </Shipper> <ShipFrom
   > <Address> <AddressLine1>226 Oak Forest Rd</AddressLine1> <City>Spartanburg</
   City> <StateProvinceCode>SC</StateProvinceCode> <PostalCode>29301</PostalCode
   > <CountryCode>US</CountryCode> </Address> </ShipFrom> <ShipTo> <Name/> <CompanyName/
   > <AttentionName/> <Address> <AddressLine1>5 66th St</AddressLine1> <City>Newburyport
   </City> <StateProvinceCode>MA</StateProvinceCode> <PostalCode>01950</PostalCode
   > <CountryCode>US</CountryCode> </Address> </ShipTo> <Package> <PackagingType
   > `02` <Description/> </PackagingType> <PackageWeight> <Weight>3</Weight> <UnitOfMeasurement
   > `LBS` <Description/> </UnitOfMeasurement> </PackageWeight> <PackageServiceOptions/
   > </Package> <ShipmentServiceOptions/> </Shipment> </RatingServiceSelectionRequest
   >
 * When I go back to the cart the shipping rate shows in the cart but when I go 
   to the checkout I get the message. I also get this.
 * [http://prntscr.com/rtkux8](http://prntscr.com/rtkux8)
 *  Plugin Support [Marta Borówka](https://wordpress.org/support/users/martapaw/)
 * (@martapaw)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-stopped-working-186/#post-12632702)
 * Hello [@brgreene](https://wordpress.org/support/users/brgreene/),
 * Please let me first know that is our plugin is up to date and the shipping methods
   for checking addresses are set properly?
 * If so, could you please send me the request when the rates are not showing up(
   information from the first button in the debug mode: [http://wpdesk.me/mp/8e9t5.png](http://wpdesk.me/mp/8e9t5.png)–
   the first arrow on the top) and the screenshot of the shipping method which you
   check?
 * Also, please send me the addresses which you check on the checkout page.
 * Best regards,
    Marta
 *  Thread Starter [brgreene](https://wordpress.org/support/users/brgreene/)
 * (@brgreene)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-stopped-working-186/#post-12635342)
 * [@martapaw](https://wordpress.org/support/users/martapaw/)
 * Everything appears to be correct. The shipping charge shows in the cart. When
   you go to checkout the shipping charge disappears and you get the NO SHIPPING
   CHARGES ARE AVAILABLE message. I have tried a variety of addresses. I have tried
   with and without origin address checked. I have verified the addresses I have
   tried on the UPS website for service.
 * This is the REQUEST TO UPS:
 * <?xml version=”1.0″?>
    <RatingServiceSelectionRequest xml:lang=”en-US”> <Request
   > <TransactionReference/> <RequestAction>Rate</RequestAction> <RequestOption>
   Shop</RequestOption> </Request> <PickupType> 01 <Description/> </PickupType> 
   <Shipment> <Service> 03 <Description/> </Service> <Shipper> <ShipperNumber>87Y0Y8
   </ShipperNumber> <Address> <AddressLine1>226 Oak Forest Rd</AddressLine1> <City
   >Spartanburg</City> <StateProvinceCode>SC</StateProvinceCode> <PostalCode>29301
   </PostalCode> <CountryCode>US</CountryCode> </Address> </Shipper> <ShipFrom> 
   <Address> <AddressLine1>226 Oak Forest Rd</AddressLine1> <City>Spartanburg</City
   > <StateProvinceCode>SC</StateProvinceCode> <PostalCode>29301</PostalCode> <CountryCode
   >US</CountryCode> </Address> </ShipFrom> <ShipTo> <Name/> <CompanyName/> <AttentionName/
   > <Address> <AddressLine1>5 66th St</AddressLine1> <City>Newburyport</City> <
   StateProvinceCode>MA</StateProvinceCode> <PostalCode>01950</PostalCode> <CountryCode
   >US</CountryCode> </Address> </ShipTo> <Package> <PackagingType> 02 <Description/
   > </PackagingType> <PackageWeight> <Weight>3</Weight> <UnitOfMeasurement> LBS
   <Description/> </UnitOfMeasurement> </PackageWeight> <PackageServiceOptions/>
   </Package> <ShipmentServiceOptions/> </Shipment> </RatingServiceSelectionRequest
   >
 *  Thread Starter [brgreene](https://wordpress.org/support/users/brgreene/)
 * (@brgreene)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-stopped-working-186/#post-12637613)
 * The plugin is up-to-date. I tried deactivating the plugin, deleting it, deleting
   the plugin folder and reinstalling. I am getting the same results.
 * The website it heartlandbraidedrugs.com if you wish to look at the cart and checkout.
 * Here is the results when I am getting no rates found:
 * Response From UPS API:
 * > <?xml version=”1.0″?>
   >  <RatingServiceSelectionResponse> <Response> <ResponseStatusCode
   > >1</ResponseStatusCode> <ResponseStatusDescription>Success</ResponseStatusDescription
   > > </Response> <RatedShipment> <Service> `03` </Service> <RatedShipmentWarning
   > >Your invoice may vary from the displayed reference rates</RatedShipmentWarning
   > > <RatedShipmentWarning>Ship To Address Classification is changed from Commercial
   > to Residential</RatedShipmentWarning> <BillingWeight> <UnitOfMeasurement> `
   > LBS` </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> <TransportationCharges
   > > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>18.57</MonetaryValue> </TransportationCharges
   > > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   > </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</
   > CurrencyCode> <MonetaryValue>18.57</MonetaryValue> </TotalCharges> <GuaranteedDaysToDelivery/
   > > <ScheduledDeliveryTime/> <RatedPackage> <TransportationCharges> <CurrencyCode
   > >USD</CurrencyCode> <MonetaryValue>18.57</MonetaryValue> </TransportationCharges
   > > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   > </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</
   > CurrencyCode> <MonetaryValue>18.57</MonetaryValue> </TotalCharges> <Weight>
   > 3.0</Weight> <BillingWeight> <UnitOfMeasurement> `LBS` </UnitOfMeasurement>
   > <Weight>3.0</Weight> </BillingWeight> </RatedPackage> </RatedShipment> <RatedShipment
   > > <Service> `12` </Service> <RatedShipmentWarning>Your invoice may vary from
   > the displayed reference rates</RatedShipmentWarning> <RatedShipmentWarning>
   > Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning
   > > <BillingWeight> <UnitOfMeasurement> `LBS` </UnitOfMeasurement> <Weight>3.0
   > </Weight> </BillingWeight> <TransportationCharges> <CurrencyCode>USD</CurrencyCode
   > > <MonetaryValue>22.74</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges
   > > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>22.74</MonetaryValue
   > > </TotalCharges> <GuaranteedDaysToDelivery>3</GuaranteedDaysToDelivery> <ScheduledDeliveryTime/
   > > <RatedPackage> <TransportationCharges> <CurrencyCode>USD</CurrencyCode> <
   > MonetaryValue>22.74</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges
   > > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>22.74</MonetaryValue
   > > </TotalCharges> <Weight>3.0</Weight> <BillingWeight> <UnitOfMeasurement> `
   > LBS` </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> </RatedPackage
   > > </RatedShipment> <RatedShipment> <Service> `02` </Service> <RatedShipmentWarning
   > >Your invoice may vary from the displayed reference rates</RatedShipmentWarning
   > > <RatedShipmentWarning>Ship To Address Classification is changed from Commercial
   > to Residential</RatedShipmentWarning> <BillingWeight> <UnitOfMeasurement> `
   > LBS` </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> <TransportationCharges
   > > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>29.89</MonetaryValue> </TransportationCharges
   > > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   > </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</
   > CurrencyCode> <MonetaryValue>29.89</MonetaryValue> </TotalCharges> <GuaranteedDaysToDelivery
   > >2</GuaranteedDaysToDelivery> <ScheduledDeliveryTime/> <RatedPackage> <TransportationCharges
   > > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>29.89</MonetaryValue> </TransportationCharges
   > > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   > </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</
   > CurrencyCode> <MonetaryValue>29.89</MonetaryValue> </TotalCharges> <Weight>
   > 3.0</Weight> <BillingWeight> <UnitOfMeasurement> `LBS` </UnitOfMeasurement>
   > <Weight>3.0</Weight> </BillingWeight> </RatedPackage> </RatedShipment> <RatedShipment
   > > <Service> `13` </Service> <RatedShipmentWarning>Your invoice may vary from
   > the displayed reference rates</RatedShipmentWarning> <RatedShipmentWarning>
   > Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning
   > > <BillingWeight> <UnitOfMeasurement> `LBS` </UnitOfMeasurement> <Weight>3.0
   > </Weight> </BillingWeight> <TransportationCharges> <CurrencyCode>USD</CurrencyCode
   > > <MonetaryValue>42.52</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges
   > > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>42.52</MonetaryValue
   > > </TotalCharges> <GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery> <ScheduledDeliveryTime/
   > > <RatedPackage> <TransportationCharges> <CurrencyCode>USD</CurrencyCode> <
   > MonetaryValue>42.52</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges
   > > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>42.52</MonetaryValue
   > > </TotalCharges> <Weight>3.0</Weight> <BillingWeight> <UnitOfMeasurement> `
   > LBS` </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> </RatedPackage
   > > </RatedShipment> <RatedShipment> <Service> `14` </Service> <RatedShipmentWarning
   > >Your invoice may vary from the displayed reference rates</RatedShipmentWarning
   > > <RatedShipmentWarning>Ship To Address Classification is changed from Commercial
   > to Residential</RatedShipmentWarning> <BillingWeight> <UnitOfMeasurement> `
   > LBS` </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> <TransportationCharges
   > > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>75.30</MonetaryValue> </TransportationCharges
   > > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   > </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</
   > CurrencyCode> <MonetaryValue>75.30</MonetaryValue> </TotalCharges> <GuaranteedDaysToDelivery
   > >1</GuaranteedDaysToDelivery> <ScheduledDeliveryTime>8:30 A.M.</ScheduledDeliveryTime
   > > <RatedPackage> <TransportationCharges> <CurrencyCode>USD</CurrencyCode> <
   > MonetaryValue>75.30</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges
   > > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>75.30</MonetaryValue
   > > </TotalCharges> <Weight>3.0</Weight> <BillingWeight> <UnitOfMeasurement> `
   > LBS` </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> </RatedPackage
   > > </RatedShipment> <RatedShipment> <Service> `01` </Service> <RatedShipmentWarning
   > >Your invoice may vary from the displayed reference rates</RatedShipmentWarning
   > > <RatedShipmentWarning>Ship To Address Classification is changed from Commercial
   > to Residential</RatedShipmentWarning> <BillingWeight> <UnitOfMeasurement> `
   > LBS` </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> <TransportationCharges
   > > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>44.70</MonetaryValue> </TransportationCharges
   > > <ServiceOptionsCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00
   > </MonetaryValue> </ServiceOptionsCharges> <TotalCharges> <CurrencyCode>USD</
   > CurrencyCode> <MonetaryValue>44.70</MonetaryValue> </TotalCharges> <GuaranteedDaysToDelivery
   > >1</GuaranteedDaysToDelivery> <ScheduledDeliveryTime>10:30 A.M.</ScheduledDeliveryTime
   > > <RatedPackage> <TransportationCharges> <CurrencyCode>USD</CurrencyCode> <
   > MonetaryValue>44.70</MonetaryValue> </TransportationCharges> <ServiceOptionsCharges
   > > <CurrencyCode>USD</CurrencyCode> <MonetaryValue>0.00</MonetaryValue> </ServiceOptionsCharges
   > > <TotalCharges> <CurrencyCode>USD</CurrencyCode> <MonetaryValue>44.70</MonetaryValue
   > > </TotalCharges> <Weight>3.0</Weight> <BillingWeight> <UnitOfMeasurement> `
   > LBS` </UnitOfMeasurement> <Weight>3.0</Weight> </BillingWeight> </RatedPackage
   > > </RatedShipment> </RatingServiceSelectionResponse>
 * Here is the response from UPS: REQUEST TO UPS API:
 * > <?xml version=”1.0″?>
   >  <RatingServiceSelectionRequest xml:lang=”en-US”> <Request
   > > <TransactionReference/> <RequestAction>Rate</RequestAction> <RequestOption
   > >Shop</RequestOption> </Request> <PickupType> `01` <Description/> </PickupType
   > > <Shipment> <Service> `03` <Description/> </Service> <Shipper> <ShipperNumber
   > >87Y0Y8</ShipperNumber> <Address> <AddressLine1>226 Oak Forest Rd</AddressLine1
   > > <City>Spartanburg</City> <StateProvinceCode>SC</StateProvinceCode> <PostalCode
   > >29301</PostalCode> <CountryCode>US</CountryCode> </Address> </Shipper> <ShipFrom
   > > <Address> <AddressLine1>226 Oak Forest Rd</AddressLine1> <City>Spartanburg
   > </City> <StateProvinceCode>SC</StateProvinceCode> <PostalCode>29301</PostalCode
   > > <CountryCode>US</CountryCode> </Address> </ShipFrom> <ShipTo> <Name/> <CompanyName/
   > > <AttentionName/> <Address> <AddressLine1>3230 Highway 274</AddressLine1> 
   > <City>Cherryville</City> <StateProvinceCode>NC</StateProvinceCode> <PostalCode
   > >28021</PostalCode> <CountryCode>US</CountryCode> </Address> </ShipTo> <Package
   > > <PackagingType> `02` <Description/> </PackagingType> <PackageWeight> <Weight
   > >3</Weight> <UnitOfMeasurement> `LBS` <Description/> </UnitOfMeasurement> </
   > PackageWeight> <PackageServiceOptions/> </Package> <ShipmentServiceOptions/
   > > </Shipment> </RatingServiceSelectionRequest>
 *  Plugin Support [Marta Borówka](https://wordpress.org/support/users/martapaw/)
 * (@martapaw)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-stopped-working-186/#post-12638278)
 * Hello [@brgreene](https://wordpress.org/support/users/brgreene/),
 * I’m afraid that we will need to take some further steps to investigate the source
   of the issue you have encountered. Please contact our support at: [https://flexibleshipping.com/support/](https://flexibleshipping.com/support/)
 * Best regards,
    Marta

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Plugin Stopped Working’ is closed to new replies.

 * ![](https://ps.w.org/flexible-shipping-ups/assets/icon.svg?rev=2738069)
 * [Shipping Live Rates and Access Points for UPS for WooCommerce](https://wordpress.org/plugins/flexible-shipping-ups/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-shipping-ups/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-shipping-ups/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-shipping-ups/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-shipping-ups/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-shipping-ups/reviews/)

 * 8 replies
 * 2 participants
 * Last reply from: [Marta Borówka](https://wordpress.org/support/users/martapaw/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-stopped-working-186/#post-12638278)
 * Status: resolved