Title: Plugin stopped working
Last modified: January 18, 2023

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# Plugin stopped working

 *  Resolved [fadi](https://wordpress.org/support/users/fadi232/)
 * (@fadi232)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-stopped-working-254/)
 * Hi,
 * I’ve noticed that recently the plugin stopped working for guests (non registered
   users).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-stopped-working-254%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Arno Welzel](https://wordpress.org/support/users/awelzel/)
 * (@awelzel)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-stopped-working-254/#post-16388716)
 * Technically the plugin uses the `comment_form_default_fields` filter ([https://developer.wordpress.org/reference/hooks/comment_form_default_fields/](https://developer.wordpress.org/reference/hooks/comment_form_default_fields/))
   to add the checkboxes for email notification and GDPR if enabled.
 * On my own website this still works as expected: [https://arnowelzel.de/en/better-code-blocks-with-enlighterjs](https://arnowelzel.de/en/better-code-blocks-with-enlighterjs)–
   even as a guest you see the checkbox “Notify me via e-mail if anyone answers 
   my comment.”. If this does not work for you, maybe you have some issues with 
   the theme that it does not use the WordPress comment form but its own version
   or you have a plugin which handles comment forms on its own without using the
   WordPress API for it.
 * Maybe you have some kind of cache in place which only sends the old version of
   the pages without that checkbox – since caches are usually only active for guests
   and not for logged in users try to clear the cache or disable it temporary to
   see if that changes anything.
 * If you need to add the code manually to the HTML code of the comment form in 
   the template, the checkbox which needs to be added to the comment form should
   look like this:
 *     ```wp-block-code
       <p class="comment-form-comment-subscribe"><label for="cren_subscribe_to_comment"><input id="cren_subscribe_to_comment" name="cren_subscribe_to_comment" type="checkbox" value="on">Notify me via e-mail if anyone answers my comment.</label></p>
       ```
   
 * You may also want to check with the template author if they do anything special
   with the comment form – because it should work without any manual change in the
   template.
 *  Thread Starter [fadi](https://wordpress.org/support/users/fadi232/)
 * (@fadi232)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/plugin-stopped-working-254/#post-16470928)
 * Hi, thank you for your reply.
 * I tried adding it to the comments.php page, it helped showing the checkbox again,
   but still don’t get an email when comment get a reply.
   I”ve checked the “**Comment
   subscriptions**” and no new emails were added, the last email was added 12/03/
   2022.
 *     ```wp-block-code
       					// URL Field.
       					'url'    => '<p class="comment-form-url"><input id="url" name="url" placeholder="' . $comment_url . '"></input></p>',
       				],
       				// Change the title of send button.
       				'label_submit'         => $comment_send,
       				// Change the title of the reply section.
       				'title_reply'          => $comment_reply,
       				// Change the title of the reply section.
       				'title_reply_to'       => $comment_reply_to,
       				// Cancel Reply Text.
       				'cancel_reply_link'    => $comment_cancel,
       				// Redefine your own textarea (the comment body).
       				'comment_field'        => '<p class="comment-form-comment"><textarea id="comment" name="comment" cols="45" rows="8" aria-required="true" placeholder="' . $comment_body . '"></textarea></p>',
       				// Message Before Comment.
       				'comment_notes_before' => '',
       				// Remove "Text or HTML to be displayed after the set of comment fields".
       				'comment_notes_after'  => '',
       				'title_reply_before'   => '<h4><span>',
       				'title_reply_after'    => '</span></h4><p class="comment-form-comment-subscribe"><label for="cren_subscribe_to_comment"><input checked id="cren_subscribe_to_comment" name="cren_subscribe_to_comment" type="checkbox" value="on"> اعلمني عند الرد على تعليقي</label></p>
   
       ',
       				// Submit Button ID.
       				'id_submit'            => 'submit',
       			];
       			comment_form( $comments_args );
       			?>
       ```
   
 *  Plugin Author [Arno Welzel](https://wordpress.org/support/users/awelzel/)
 * (@awelzel)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/plugin-stopped-working-254/#post-16471711)
 * I’m very sorry to hear that – but I don’t know how to help you. Maybe likely 
   some other plugin may cause a conflict but I am not able to solve this, sorry.
 *  Thread Starter [fadi](https://wordpress.org/support/users/fadi232/)
 * (@fadi232)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/plugin-stopped-working-254/#post-16473980)
 * I found out what was the issue!
 * I placed the code you sent me in the wrong place, this where it should go:
 *     ```wp-block-code
       				// Change the title of send button.
       				'label_submit'         => $comment_send,
       				// Change the title of the reply section.
       				'title_reply'          => $comment_reply,
       				// Change the title of the reply section.
       				'title_reply_to'       => $comment_reply_to,
       				// Cancel Reply Text.
       				'cancel_reply_link'    => $comment_cancel,
       				// Redefine your own textarea (the comment body).
       				'comment_field'        => '<p class="comment-form-comment"><textarea id="comment" name="comment" cols="45" rows="8" aria-required="true" placeholder="' . $comment_body . '"></textarea></p>',
       				// Message Before Comment.
       				'comment_notes_before' => '',
       				// Remove "Text or HTML to be displayed after the set of comment fields".
       				'comment_notes_after'  => '',
       				'title_reply_before'   => '<h4><span>',
       				'title_reply_after'    => '</span></h4>
   
       ',
       				// Submit Button ID.
       				'id_submit'            => 'submit',
       			];
       ```
   
 *  Plugin Author [Arno Welzel](https://wordpress.org/support/users/awelzel/)
 * (@awelzel)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/plugin-stopped-working-254/#post-16474026)
 * I’m glad to hear that you could solve the problem! Thanks for the feedback.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Plugin stopped working’ is closed to new replies.

 * ![](https://ps.w.org/comment-reply-email-notification/assets/icon-256x256.jpg?
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 * 5 replies
 * 2 participants
 * Last reply from: [Arno Welzel](https://wordpress.org/support/users/awelzel/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/plugin-stopped-working-254/#post-16474026)
 * Status: resolved