Title: Plugin support was okay
Last modified: March 30, 2023

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# Plugin support was okay

 *  [jos4000](https://wordpress.org/support/users/jos4000/)
 * (@jos4000)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-stopped-working-258/)
 * Plugin stopped after update. Support was satisfactory.
    -  This topic was modified 3 years, 2 months ago by [jos4000](https://wordpress.org/support/users/jos4000/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Md Jakir Hossen](https://wordpress.org/support/users/jakirriaaz/)
 * (@jakirriaaz)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-stopped-working-258/#post-16607097)
 * We apologize that we were unable to offer a refund as the guaranteed refund time
   elapsed. We understand that this may be disappointing news for you.
 * Regarding the plugin’s performance, we would like to clarify that it is currently
   functioning optimally for us and for other users. We have recently released a
   new update that has been designed to load faster and work more efficiently.
 * However, we appreciate that you have experienced issues and would like to offer
   our support to help resolve any problems you may be facing.
 *  Thread Starter [jos4000](https://wordpress.org/support/users/jos4000/)
 * (@jos4000)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-stopped-working-258/#post-16607415)
 * Thank you for your reply but you weren’t able to fix our problem. So we asked
   for a refund, but you said it wasn’t possible.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin support was okay’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [jos4000](https://wordpress.org/support/users/jos4000/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-stopped-working-258/#post-16607415)