Title: plugin stopped working
Last modified: April 2, 2024

---

# plugin stopped working

 *  Resolved [greenman](https://wordpress.org/support/users/tancredi/)
 * (@tancredi)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/plugin-stopped-working-276/)
 * Hi there, 
   Plugin suddenly stopped working, (it has been working for a few years)
   everything seems to be fine in my dashboard, database updated, etc..but the redirection
   doesnt work. Please advise.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [IP2Location](https://wordpress.org/support/users/ip2location/)
 * (@ip2location)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/plugin-stopped-working-276/#post-17544279)
 * Hi,
 * Please enable the “Debugging Log” option on the plugin settings page. Then, run
   some tests.
 * Then, check back the “debug_xxxx.log” located in the plugin folder for the action
   and client IP captured for details.
 * Also, please make sure you have disabled all cache modules.
 *  Thread Starter [greenman](https://wordpress.org/support/users/tancredi/)
 * (@tancredi)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/plugin-stopped-working-276/#post-17544296)
 *     ```wp-block-code
       Done, the only issue I see is that when I hit the IP lookup within my dashboard Im getting error: 
       'ERROR: Unable to lookup IP address 2a0e:3e80:2024:1b51:7ca6:8dcd:bc97:71a3." 
   
       Here's the debug log: 
   
   
   
       {"time":"2024-04-02 07:57:30","client_ip":"63.143.42.244","location":"US","lookup_by":"Cache","cache":true,"uri":"https:\/\/designdiverso.com\/","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CY, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, TR, UA, GB, AX]","action":"ABORTED"}
       {"time":"2024-04-02 07:57:30","client_ip":"63.143.42.244","location":"US","lookup_by":"Cache","cache":true,"uri":"https:\/\/designdiverso.com\/","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, ES, SE, CH, TR, UA, GB, AX]","action":"ABORTED"}
       {"time":"2024-04-02 07:57:30","client_ip":"63.143.42.244","location":"US","lookup_by":"Cache","cache":true,"uri":"https:\/\/designdiverso.com\/","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, TR, UA, GB, AX]","action":"ABORTED"}
       {"time":"2024-04-02 07:57:30","client_ip":"63.143.42.244","location":"US","lookup_by":"Cache","cache":true,"uri":"https:\/\/designdiverso.com\/","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, TR, GB, AX]","action":"ABORTED"}
       {"time":"2024-04-02 07:59:42","client_ip":"107.190.139.130","location":"US","lookup_by":"BIN","cache":false,"uri":"https:\/\/www.designdiverso.com\/xmlrpc.php","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CY, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, TR, UA, GB, AX]","action":"ABORTED"}
       {"time":"2024-04-02 07:59:42","client_ip":"107.190.139.130","location":"US","lookup_by":"BIN","cache":false,"uri":"https:\/\/www.designdiverso.com\/xmlrpc.php","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, ES, SE, CH, TR, UA, GB, AX]","action":"ABORTED"}
       {"time":"2024-04-02 07:59:42","client_ip":"107.190.139.130","location":"US","lookup_by":"BIN","cache":false,"uri":"https:\/\/www.designdiverso.com\/xmlrpc.php","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, TR, UA, GB, AX]","action":"ABORTED"}
       {"time":"2024-04-02 07:59:42","client_ip":"107.190.139.130","location":"US","lookup_by":"BIN","cache":false,"uri":"https:\/\/www.designdiverso.com\/xmlrpc.php","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, TR, GB, AX]","action":"ABORTED"}
       {"time":"2024-04-02 08:00:01","client_ip":"69.162.124.232","location":"US","lookup_by":"Cache","cache":true,"uri":"https:\/\/designdiverso.com\/","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CY, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, TR, UA, GB, AX]","action":"ABORTED"}
       {"time":"2024-04-02 08:00:01","client_ip":"69.162.124.232","location":"US","lookup_by":"Cache","cache":true,"uri":"https:\/\/designdiverso.com\/","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, ES, SE, CH, TR, UA, GB, AX]","action":"ABORTED"}
       {"time":"2024-04-02 08:00:01","client_ip":"69.162.124.232","location":"US","lookup_by":"Cache","cache":true,"uri":"https:\/\/designdiverso.com\/","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, TR, UA, GB, AX]","action":"ABORTED"}
       {"time":"2024-04-02 08:00:01","client_ip":"69.162.124.232","location":"US","lookup_by":"Cache","cache":true,"uri":"https:\/\/designdiverso.com\/","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, TR, GB, AX]","action":"ABORTED"}
       {"time":"2024-04-02 08:00:19","client_ip":"40.77.167.50","location":"US","lookup_by":"BIN","cache":false,"uri":"https:\/\/designdiverso.com\/crawling\/","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CY, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, TR, UA, GB, AX]","action":"ABORTED"}
       {"time":"2024-04-02 08:00:19","client_ip":"40.77.167.50","location":"US","lookup_by":"BIN","cache":false,"uri":"https:\/\/designdiverso.com\/crawling\/","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, ES, SE, CH, TR, UA, GB, AX]","action":"ABORTED"}
       {"time":"2024-04-02 08:00:19","client_ip":"40.77.167.50","location":"US","lookup_by":"BIN","cache":false,"uri":"https:\/\/designdiverso.com\/crawling\/","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, TR, UA, GB, AX]","action":"ABORTED"}
       {"time":"2024-04-02 08:00:19","client_ip":"40.77.167.50","location":"US","lookup_by":"BIN","cache":false,"uri":"https:\/\/designdiverso.com\/crawling\/","message":"\"US\" is NOT listed in [AL, AD, AT, BY, BE, BA, BG, HR, CZ, DK, EE, FI, FR, DE, GR, GL, VA, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MD, MC, ME, NL, NZ, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, TR, GB, AX]","action":"ABORTED"}
   
   
   
       Please advise
       ```
   
 *  Plugin Author [IP2Location](https://wordpress.org/support/users/ip2location/)
 * (@ip2location)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/plugin-stopped-working-276/#post-17544304)
 * It looks like an IPv6 issue. Please uncheck the option “Download IPv4 Database
   Only” on the plugin settings page. Then, update your database again.
 *  Thread Starter [greenman](https://wordpress.org/support/users/tancredi/)
 * (@tancredi)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/plugin-stopped-working-276/#post-17544314)
 * thank you! Now it seems to be working again

Viewing 4 replies - 1 through 4 (of 4 total)

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 * ![](https://ps.w.org/ip2location-redirection/assets/icon-128x128.png?rev=2121920)
 * [IP2Location Redirection](https://wordpress.org/plugins/ip2location-redirection/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ip2location-redirection/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/ip2location-redirection/unresolved/)
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 * 4 replies
 * 2 participants
 * Last reply from: [greenman](https://wordpress.org/support/users/tancredi/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/plugin-stopped-working-276/#post-17544314)
 * Status: resolved