Title: Plugin stopped working
Last modified: December 2, 2025

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# Plugin stopped working

 *  Resolved [atak5545](https://wordpress.org/support/users/atak5545/)
 * (@atak5545)
 * [5 months, 4 weeks ago](https://wordpress.org/support/topic/plugin-stopped-working-286/)
 * all of a sudden, plugin started showing only the posts, not the custom text we
   had written before.
 * All settings are blank.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-stopped-working-286%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Iftekhar Alam](https://wordpress.org/support/users/ikialam/)
 * (@ikialam)
 * [5 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-stopped-working-286/#post-18743342)
 * Hi [@atak5545](https://wordpress.org/support/users/atak5545/),
 * Thanks for the report. I checked the front end and the ticker is rendering posts,
   but if your custom text and settings are showing blank in the admin, it usually
   points to a site-specific conflict (theme, another plugin, or a caching/optimization
   layer). To help find the cause, please try these steps in order and report anything
   you find:
    1. **Clear any caching**, including browser cache, caching plugins, and server/
       hosting cache.
    2. **Temporarily switch to a default theme** such as Twenty Twenty-Five → check
       if the settings return.
    3. **Deactivate all other plugins**, then reactivate them **one by one** while 
       checking the ticker’s settings page each time. This will quickly reveal which
       plugin is conflicting.
    4. **Check the browser console**
    5.  - Open the page in your browser, then open Developer Tools:
           * Windows: press **F12** or **Ctrl+Shift+I**
           * Mac: **Cmd+Option+I**
        - Go to the **Console** tab, then reload the Ticker settings page.
        - Look for red error messages (JS errors). If you see any, copy the full error
          text (or take a screenshot) and paste it here.
        - Also check the **Network** tab and filter by **XHR** or **JS** — look for
          requests that return **404/500/403** or other errors and share those responses
          if possible.
    6. If you have access, check the server error log or enable `WP_DEBUG` (on a staging
       site, not on production) to catch PHP errors that may affect the admin page.
    7. If you use any **security, admin-customization, or script-optimization plugins**,
       try disabling their admin-related features.
 * Once you find the conflicting theme/plugin or any console error(s) please let
   me know – it will help us improve compatibility in future updates.
 * Best regards,
   IftekharT4B News Ticker Support

Viewing 1 replies (of 1 total)

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to reply to this topic.

 * ![](https://ps.w.org/t4b-news-ticker/assets/icon-256x256.gif?rev=3237971)
 * [T4B News Ticker - Responsive News Scroller, Slider, and Animations](https://wordpress.org/plugins/t4b-news-ticker/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/t4b-news-ticker/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/t4b-news-ticker/)
 * [Active Topics](https://wordpress.org/support/plugin/t4b-news-ticker/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/t4b-news-ticker/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/t4b-news-ticker/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Iftekhar Alam](https://wordpress.org/support/users/ikialam/)
 * Last activity: [5 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-stopped-working-286/#post-18743342)
 * Status: resolved