Title: Plugin Stopped Working on Version 5.5 Last modified: August 18, 2020 --- # Plugin Stopped Working on Version 5.5 * [vagu71](https://wordpress.org/support/users/vagu71/) * (@vagu71) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/) * Updated wordpress to version 5.5, where the core team seems to have changed the way phpMailer is implemented. After the update, the debug test email option is not working anymore. Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/page/2/?output_format=md) * Thread Starter [vagu71](https://wordpress.org/support/users/vagu71/) * (@vagu71) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/#post-13276478) * When the following code is added right at the top of the easy-wp-smtp.php file in the plugin folder, the plugin starts working: * ``` require_once '[complete-path]/wp-includes/PHPMailer/PHPMailer.php'; require_once '[complete-path]/wp-includes/PHPMailer/SMTP.php'; require_once '[complete-path]/wp-includes/PHPMailer/Exception.php'; ``` * Without this code, the error that is received is as follows: * Fatal error: Class ‘PHPMailer\PHPMailer\Exception’ not found in [server-path]/ wp-includes/PHPMailer/PHPMailer.php on line 1859 * There has been a critical error on your website. Please check your site admin email inbox for instructions. - This reply was modified 5 years, 9 months ago by [vagu71](https://wordpress.org/support/users/vagu71/). * [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/#post-13277740) * Hi, thank you for sharing your findings. I have submitted a message to the developers to investigate further your findings. * Kind regards * [Flexer](https://wordpress.org/support/users/flexer/) * (@flexer) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/#post-13279385) * Same problem here * [wp.insider](https://wordpress.org/support/users/wpinsider-1/) * (@wpinsider-1) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/#post-13284637) * Your server’s PHP version maybe too old to recognize the new syntax. What version of PHP is being used on this server? * Thread Starter [vagu71](https://wordpress.org/support/users/vagu71/) * (@vagu71) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/#post-13285650) * Where are the following files being called in the plugin: * PHPMailer.php SMTP.php Exception.php * Unable to locate these in the easy-wp-smtp.php file. There is code that checks if the wordpress version is = 5.4.99 and then calls then down below from the wp include directory. The wordpress version is now 5.5. The plugin code needs an update. You need to be checking if the version is > 5.4.99 and then call these files from wp include. In short, the below code needs updation: * ``` if ( version_compare( $wp_version, '5.4.99' ) > 0 ) { require_once ABSPATH . WPINC . '/PHPMailer/PHPMailer.php'; require_once ABSPATH . WPINC . '/PHPMailer/SMTP.php'; $mail = new PHPMailer( true ); } else { require_once ABSPATH . WPINC . '/class-phpmailer.php'; $mail = new \PHPMailer( true ); } ``` - This reply was modified 5 years, 9 months ago by [vagu71](https://wordpress.org/support/users/vagu71/). - This reply was modified 5 years, 9 months ago by [vagu71](https://wordpress.org/support/users/vagu71/). * [wp.insider](https://wordpress.org/support/users/wpinsider-1/) * (@wpinsider-1) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/#post-13290421) * [@vagu71](https://wordpress.org/support/users/vagu71/), Your assessment about the “version number” comparing is not correct. Please note that this plugin is being used many thousands of websites. If it stopped working for 5.5, then many thousands would complain. * Also, we are using it ourselves on the many sites that are using WP5.5 right now and it works fine. * The issue is something specific to your server setup. There is a small sub-set of server setup conditions that are making it fail on your site. We are looking at ways to make it more robust so it doesn’t fail on the small number of sites where it is currently failing for wp5.5. * Please download the following test version of the plugin and use it on your site and let us know if it works better or not: [https://github.com/Arsenal21/easy-wp-smtp/releases/download/1.4.2t1/easy-wp-smtp.zip](https://github.com/Arsenal21/easy-wp-smtp/releases/download/1.4.2t1/easy-wp-smtp.zip) * [stinkykong](https://wordpress.org/support/users/stinkykong/) * (@stinkykong) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/#post-13294279) * Same happening for me but also not on all sites. I can’t figure out the conflict but with WP5.5 the test messages stop sending and also Gravity Forms messages stop sending. When I de-activate EasySMTP the forms work and when I downgrade back to WP5.4.2 everything works. * [wp.insider](https://wordpress.org/support/users/wpinsider-1/) * (@wpinsider-1) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/#post-13295916) * [@stinkykong](https://wordpress.org/support/users/stinkykong/), Can you please try it with the following version and let us know if you still see the same issue or not? [https://github.com/Arsenal21/easy-wp-smtp/releases/download/1.4.2t1/easy-wp-smtp.zip](https://github.com/Arsenal21/easy-wp-smtp/releases/download/1.4.2t1/easy-wp-smtp.zip) * [stinkykong](https://wordpress.org/support/users/stinkykong/) * (@stinkykong) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/#post-13298720) * [@wp](https://wordpress.org/support/users/wp/).insider. I updated an find no difference. Same behaviors with Gravity Forms and also EasySMTP test messages not being sent. * [jconfer](https://wordpress.org/support/users/jconfer/) * (@jconfer) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/#post-13305450) * I am also experiencing the same issues. I updated to WP 5.5 and emails have quit sending from the site when our Formidable form is submitted. The test message isn’t sending as well with and without other plugins activated. When we reverted back to 5.4 the plugin works fine. * [stinkykong](https://wordpress.org/support/users/stinkykong/) * (@stinkykong) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/#post-13305566) * I moved my site to staging, disabled all plugins except Gravity Forms and EasySMTP. With WordPress’s 2020 theme, I still had the same issue. I disabled EasySMTP and tried another plugin that had been updated three days ago and still had the same issue. I contacted my hosting at WPEngine for any advise or knowledge. They ran debugging and found WP 5.5 has missing files. I won’t do justice to report them here but will try and WPEngine said they would contact developers to report their findings. This was all new to them as well so it seems we’re all breaking ground with this. Here is what they said is missing in WP 5.5 and plugins seem to still be attempting to connect to it: * /nas/content/live/crouchstage/wp-includes/PHPMailer/SMTP.php on line 1169 * They elaborate a bit saying: The file and line code mentioned at the end there is actually a brand-new part of WordPress as of 5.5 – this directory doesn’t exist at all in 5.4.2. * More said but basically recommending not updating to 5.5 until this is resolved. * I use Reisetiger’s WP Downgrade plugin to revert to 5.4.3 [https://wordpress.org/plugins/wp-downgrade/](https://wordpress.org/plugins/wp-downgrade/) * My hosting company allows 5.4.2 to remain. Some hosting companies force an auto update. * [wp.insider](https://wordpress.org/support/users/wpinsider-1/) * (@wpinsider-1) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/#post-13307870) * [@stinkykong](https://wordpress.org/support/users/stinkykong/), Thank you for the update. That explains why we are not seeing this same behavior on most other sites. * Maybe the WP Core file upgrade issue is specific to some hosting company. Is everyone with this issue using WP Engine hosting? * [jconfer](https://wordpress.org/support/users/jconfer/) * (@jconfer) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/#post-13323878) * I am using WPEngine as a host too. Thanks for sharing what you found out. * [joycegrace](https://wordpress.org/support/users/joycegrace/) * (@joycegrace) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/#post-13341624) * I have this problem on WP Engine, WP 5.5, PHP 7.4, everything up to date, Genesis theme. * [wojsmol](https://wordpress.org/support/users/wojsmol/) * (@wojsmol) * [5 years, 6 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/#post-13703807) * Hi [@wpinsider-1](https://wordpress.org/support/users/wpinsider-1/) I faced this issue today on website with php 5.6 and WordPress 5.5.3. Issue occurs only when SMTP settings are incorrect and WP Easy SMTP is trying to raise `PHPMailer\ PHPMailer\Exception`. IMHO issue is caused by missing `require_once ABSPATH . WPINC . '/PHPMailer/Exception.php';` in `easy-wp-smtp/easy-wp-smtp.php` instead of * ``` if ( version_compare( $wp_version, '5.4.99' ) > 0 ) { require_once ABSPATH . WPINC . '/PHPMailer/PHPMailer.php'; require_once ABSPATH . WPINC . '/PHPMailer/SMTP.php'; $mail = new PHPMailer( true ); } else { require_once ABSPATH . WPINC . '/class-phpmailer.php'; $mail = new \PHPMailer( true ); } ``` * this should be * ``` if ( version_compare( $wp_version, '5.4.99' ) > 0 ) { require_once ABSPATH . WPINC . '/PHPMailer/PHPMailer.php'; require_once ABSPATH . WPINC . '/PHPMailer/SMTP.php'; require_once ABSPATH . WPINC . '/PHPMailer/Exception.php'; $mail = new PHPMailer( true ); } else { require_once ABSPATH . WPINC . '/class-phpmailer.php'; $mail = new \PHPMailer( true ); } ``` * I’m using WP Easy SMTP version 1.4.1. Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/page/2/?output_format=md) The topic ‘Plugin Stopped Working on Version 5.5’ is closed to new replies. * ![](https://ps.w.org/easy-wp-smtp/assets/icon.svg?rev=3158017) * [Easy WP SMTP – WordPress SMTP and Email Logs: Gmail, Office 365, Outlook, Custom SMTP, and more](https://wordpress.org/plugins/easy-wp-smtp/) * [Frequently Asked Questions](https://wordpress.org/plugins/easy-wp-smtp/#faq) * [Support Threads](https://wordpress.org/support/plugin/easy-wp-smtp/) * [Active Topics](https://wordpress.org/support/plugin/easy-wp-smtp/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/easy-wp-smtp/unresolved/) * [Reviews](https://wordpress.org/support/plugin/easy-wp-smtp/reviews/) * 17 replies * 8 participants * Last reply from: [wojsmol](https://wordpress.org/support/users/wojsmol/) * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/plugin-stopped-working-on-version-5-5/page/2/#post-13712360) * Status: not resolved