Title: Plugin stops working
Last modified: August 30, 2016

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# Plugin stops working

 *  Resolved [silveraden](https://wordpress.org/support/users/silveraden/)
 * (@silveraden)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/plugin-stops-working-3/)
 * Hello,
 * The plugin has been running for more than a year and suddenly it stopped.
    The
   plugin is installed in two of my sites thephilippinepride.com and pinoyobserver.
   com. It stopped on the first site while it has no problem on the second site.
   Same set of plugins are installed on both sites and same wp version too.
 * Please check and let me know.
 * Thank you
 * [https://wordpress.org/plugins/facebook-page-promoter-lightbox/](https://wordpress.org/plugins/facebook-page-promoter-lightbox/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Arevico](https://wordpress.org/support/users/arevico/)
 * (@arevico)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/plugin-stops-working-3/#post-6846737)
 * Hi,
 * Thank you for opening a support topic.
 * I checked the website and it seems like a minification script you are running
   is messing up the javascript on your website. I get the following error:
    ReferenceError:
   jQuery is not defined
 * What I would suggest to try is any or some of the following
    1. Disable the javascript
   minfication plugin 2. Exclude jQuery from minification (if possible)
 * clear the cookies afterwards if necessary and test it again.
 * Best regards,
 *  Thread Starter [silveraden](https://wordpress.org/support/users/silveraden/)
 * (@silveraden)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/plugin-stops-working-3/#post-6846899)
 * Hello,
 * I tried doing your suggestion but still the same problem. I can’t see the box
   popping up. Can you please check again? I’m sorry I don’t know how to check..
 * Thank you very much,
    Raden
 *  Thread Starter [silveraden](https://wordpress.org/support/users/silveraden/)
 * (@silveraden)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/plugin-stops-working-3/#post-6846900)
 * I already disabled all plugins that might cause the problem, still the same. 
   Both sites are hosted in the same server.
    Thanks
 *  Plugin Author [Arevico](https://wordpress.org/support/users/arevico/)
 * (@arevico)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/plugin-stops-working-3/#post-6846904)
 * I checked out your website and it seems to be appearing now. Make sure to clear
   the cookies and the cache before loading.
    [http://screencast.com/t/exaO2tjdoaE](http://screencast.com/t/exaO2tjdoaE)
 * and
 * [http://screencast.com/t/XaX9y2WNOi](http://screencast.com/t/XaX9y2WNOi)
 *  Thread Starter [silveraden](https://wordpress.org/support/users/silveraden/)
 * (@silveraden)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/plugin-stops-working-3/#post-6846906)
 * It’s working now.. thank you very much!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Plugin stops working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/facebook-page-promoter-lightbox_4282c1.
   svg)
 * [FB Page Promoter Lightbox](https://wordpress.org/plugins/facebook-page-promoter-lightbox/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/facebook-page-promoter-lightbox/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-page-promoter-lightbox/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-page-promoter-lightbox/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-page-promoter-lightbox/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-page-promoter-lightbox/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [silveraden](https://wordpress.org/support/users/silveraden/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/plugin-stops-working-3/#post-6846906)
 * Status: resolved