Title: Plugin suddenly not working
Last modified: August 21, 2016

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# Plugin suddenly not working

 *  [hotboxgd](https://wordpress.org/support/users/hotboxgd/)
 * (@hotboxgd)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/plugin-suddenly-not-working-1/)
 * Hey,
 * I loved this plugin when I set it up and I hope I can get it working again. Just
   checked my website after leaving it alone for quite some time and noticed the
   plugin was not working. Images were showing up but no magnification functionality.
   I looked and saw there has been some updates to the plugin so I tried updating
   it. I then got a loading icon above the image which is where im guessing the 
   magnified image is supposed to load up. I waited for a bit but it never loaded.
   I tried to update my wordpress install to 3.7.1 thinking that this might solve
   the issue but it actually screwed up some other functions I was using so I reverted
   back to 3.5.2.
 * Here is an example of whats happening on the user side.
    [http://www.richmangroup.com/collections/madison-couture/5008-2/](http://www.richmangroup.com/collections/madison-couture/5008-2/)
 * I’ve made sure all plugins are updated, the gallery shortcodes are not empty 
   and I’ve tried to check everything possible. I must be missing something!
 * Any help would be much appreciated! Thanks!
 * [http://wordpress.org/plugins/super-zoom-gallery/](http://wordpress.org/plugins/super-zoom-gallery/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Niels](https://wordpress.org/support/users/ndoorn/)
 * (@ndoorn)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/plugin-suddenly-not-working-1/#post-4376504)
 * Hi hotboxgd,
 * Sounds bad, could be some sort of JavaScript problem. Does the WordPress default
   gallery work properly? If you look at the javascript console with the SZG enabled,
   do you get errors?
 * Niels
 *  Thread Starter [hotboxgd](https://wordpress.org/support/users/hotboxgd/)
 * (@hotboxgd)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/plugin-suddenly-not-working-1/#post-4376505)
 * Hey, thanks for the reply and at least trying to help me out. The wordpress default
   gallery does work fine. The link I posted last may not have shown you exactly
   what is happening as I have just made the main image link to a hi-res image as
   a temp solution. Here is a better scenario of what is going on.
 * [http://www.richmangroup.com/test-zoom-gallery/](http://www.richmangroup.com/test-zoom-gallery/)
 * Also, I’m not sure how to look at the javascript console. I’m pretty good with
   wordpress and the back end management but I’ve never done this before. It would
   help if you could briefly explain how to go about this.
 * Thanks!
    Steve
 *  Plugin Author [Niels](https://wordpress.org/support/users/ndoorn/)
 * (@ndoorn)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/plugin-suddenly-not-working-1/#post-4376507)
 * Hi Steve,
 * Thanks for the test link. Weird things happening there, looks like a JavaScript
   related issue. I think that some other plugins, maybe some lightbox or other 
   plugin conflicts with the SZG. I don’t see any JavaScript errors in the console,
   but the medium sized image is not being loaded.
 * Only way to find out is disabling other plugins and see if the gallery starts
   working again.
 * Niels

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin suddenly not working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/super-zoom-gallery.svg)
 * [Super Zoom Gallery](https://wordpress.org/plugins/super-zoom-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/super-zoom-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/super-zoom-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/super-zoom-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/super-zoom-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/super-zoom-gallery/reviews/)

## Tags

 * [loading](https://wordpress.org/support/topic-tag/loading/)
 * [plugin issues](https://wordpress.org/support/topic-tag/plugin-issues/)

 * 3 replies
 * 2 participants
 * Last reply from: [Niels](https://wordpress.org/support/users/ndoorn/)
 * Last activity: [12 years, 5 months ago](https://wordpress.org/support/topic/plugin-suddenly-not-working-1/#post-4376507)
 * Status: not resolved