Plugin suddenly stopped working

  • yaakovr

    (@yaakovr)


    1 year ago

    Im on the most recent version of the plugin, wordpress and woocommerce. My themes suddenly stopped working and my site went back to using the default WordPress themes. Can you help?

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  • angelagrey

    (@angelagrey)

    1 year ago

    Hi,

    Thank you for reaching out to us.

    That sounds unusual to me. It’s not an intended behavior within our plugin. It could be possible that a theme or plugin conflict is causing this behavior. In this case, we would recommend testing by taking the following steps: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    If you don’t want to perform these tests on the live site, I would recommend reaching out to your web host to see if they offer a staging site as part of your hosting package. If not, then I’d recommend using the WP Staging plugin to duplicate the site.

    Let us know how this goes!

    Best regards.

Viewing 1 replies (of 1 total)

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