Title: Plugin & support fail :(
Last modified: March 1, 2017

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# Plugin & support fail :(

 *  [loefke](https://wordpress.org/support/users/loefke/)
 * (@loefke)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-support-fail/)
 * I stumbled upon Pepipost and was very enthusiastic. I had a chat with them about
   adding a DEV site, which support said was fine. Just make an account and follow
   instructions – quick and easy. Install the plugin and go.
 * I changed my DNS exactly as told, and after 24 hrs and a chat with support it
   was my host who told me the instructions weren’t correct. When adding TXT domains,
   there has to be a . after the domain (so yourdomain.com.) and that . was missing
   in the intructions. For the DKIM, I had to remove my domain from the entry.
 * So I did that, waited another day and finally was able to verify my domain. While
   waiting for Pepipost to approve it (which meant opening my DEV site) I added 
   the plugin. That broke my WP install (4.7.2), just like the review below says.
   Many issues with WP and my theme, so I had to delete the plugin. Tested it on
   a brand new WP install to make sure it wasn’t a conflict with something on my
   site, and the same issues came up so it’s definitely the plugin.
 * Then, my site was refused. Another chat with support, and I was told to try again
   when the site was out of DEV. Could have told me that when I first asked if they
   would accept a DEV site ..!
 * Support denies the plugin has issues because it’s a new release and they had 
   no clue as to how to revert my DNS back, so I had to open another ticket with
   my webhost.
 * TL;DR: avoid Pepipost and this plugin. It’s just not worth the time and aggravation.
   Shame, really, cos it does seem to be a great service and the backend etc. looked
   very promising.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Pepipost](https://wordpress.org/support/users/pepipost/)
 * (@pepipost)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-support-fail/#post-8870144)
 * We apologize for the service experience and the inconvenience. While we are always
   working towards improving our support and review process, but we also know we
   can always do better. Your feedback is valuable to us and we have started to 
   work on it immediately.
 * There was some JS conflict with the latest WP version, which we have immediately
   resolved and released the next stable version of our plugin 2.1.1. It is our 
   constant endeavor to make plugin better. Here is the link to the latest plugin:
   [https://wordpress.org/plugins/pepipost/](https://wordpress.org/plugins/pepipost/)
 * As you have deleted the account, so we will be unable to approve the domain. 
   Request you to create a new account and add the domain so that our Compliance
   Team can approve the domain.We are looking forward to serving you better.
 * In case of any query/feedback, you can also reach out on our 24×7 Live Chat Support
   or write to support(at)pepipost.com

Viewing 1 replies (of 1 total)

The topic ‘Plugin & support fail :(’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/pepipost_ebd0d8.svg)
 * [Pepipost](https://wordpress.org/plugins/pepipost/)
 * [Support Threads](https://wordpress.org/support/plugin/pepipost/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/pepipost/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pepipost/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Pepipost](https://wordpress.org/support/users/pepipost/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-support-fail/#post-8870144)