Title: Plugin Triggered Fatal Error
Last modified: May 30, 2018

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# Plugin Triggered Fatal Error

 *  Resolved [loganvenderlic](https://wordpress.org/support/users/loganvenderlic/)
 * (@loganvenderlic)
 * [8 years ago](https://wordpress.org/support/topic/plugin-triggered-fatal-error-2/)
 * Hello,
 * We’ve used Popup Maker for quite some time but now are unable to use it. It might
   be conflicting with another plugin. When I updated our other plugins today, it
   crashed our site. We checked the logs and pinpointed that Popup Maker was causing
   the issue.
 * I deleted it and tried re-installing the latest version but get the following
   error: Plugin could not be activated because it triggered a fatal error.
    Catchable
   fatal error: Argument 1 passed to Freemius::get_api_user_scope_by_user() must
   be an instance of FS_User, boolean given, called in /www/wp-content/plugins/popup-
   maker/includes/pum-sdk/freemius/includes/class-freemius.php on line 18424 and
   defined in /www/wp-content/plugins/popup-maker/includes/pum-sdk/freemius/includes/
   class-freemius.php on line 18438
 * We are using the latest version of WordPress. We are using a multi-site setup.
   And our host is Flywheel.
 * Please let me know if you need any further information. I hope we can work this
   out as I used your plugin often!
 * Thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-triggered-fatal-error-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Daniel Iser](https://wordpress.org/support/users/danieliser/)
 * (@danieliser)
 * [8 years ago](https://wordpress.org/support/topic/plugin-triggered-fatal-error-2/#post-10343191)
 * [@loganvenderlic](https://wordpress.org/support/users/loganvenderlic/) – I’m 
   letting the author of Freemius know so they can give us some feeback on the matter.
   Hopefully a quick fix.
 * In the mean time if you edit the main plugin file and comment out the PUM_Freemius::
   init(); line it should hopefully go away in the mean time.
 * Hope that helps.
 *  [Vova Feldman](https://wordpress.org/support/users/svovaf/)
 * (@svovaf)
 * [8 years ago](https://wordpress.org/support/topic/plugin-triggered-fatal-error-2/#post-10343915)
 * [@loganvenderlic](https://wordpress.org/support/users/loganvenderlic/) apologies
   for the inconvenience.
 * 1. Please install our troubleshooting plugin:
    [https://github.com/Freemius/freemius-fixer/](https://github.com/Freemius/freemius-fixer/)
   2. Download the data dump and send it to [support AT freemius DOT com]. 3. After
   you have the dump you can clean up the local data of the SDK and it should fix
   the issue.
 * Once we have the dump we can investigate the situation. Thanks!
 *  Thread Starter [loganvenderlic](https://wordpress.org/support/users/loganvenderlic/)
 * (@loganvenderlic)
 * [8 years ago](https://wordpress.org/support/topic/plugin-triggered-fatal-error-2/#post-10345450)
 * Thank you guys so much for your quick response and help! I did what you asked
   and it worked! I’m going to send that data dump to Freemius support.
 * Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin Triggered Fatal Error’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [loganvenderlic](https://wordpress.org/support/users/loganvenderlic/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/plugin-triggered-fatal-error-2/#post-10345450)
 * Status: resolved