Title: Plugin unable to authenticate
Last modified: August 23, 2019

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# Plugin unable to authenticate

 *  Resolved [sumugh](https://wordpress.org/support/users/sumugh/)
 * (@sumugh)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/plugin-unable-to-authenticate/)
 * When clicking on the ‘CLICK HERE TO CONNECT WITH MY GOTOWEBINAR APPLICATION’ 
   button the page redirects to goto webinar page where I click on allow but after
   that, there is no confirmation whether the authentication was successful or not.
 * When checking the console we found an error as shown here: [https://drive.google.com/file/d/1SMgP6MUX_rfAKi7t5MazQcoGFOWEE8RQ/view?usp=sharing](https://drive.google.com/file/d/1SMgP6MUX_rfAKi7t5MazQcoGFOWEE8RQ/view?usp=sharing)
 * On trying out the shortcodes the [gotowebinar] shortcode gives the following 
   error even if we have a pro GotoWebinar account: [https://drive.google.com/file/d/1_0vb2vAT8T7JZH11qR35A2j5dBw_JjQl/view?usp=sharing](https://drive.google.com/file/d/1_0vb2vAT8T7JZH11qR35A2j5dBw_JjQl/view?usp=sharing)
 * Please look into this and help
 * ——————-
 * PHP Version: 7.2.19-0ubuntu0.18.04.2
    Wordpress Version: 5.2.2 Plugin Version:
   13.8 Current Theme: JOYN. Application Used: Our Official Application Active Plugins:
   Contact Form 7 Duplicate Post LearnDash ProPanel Post Types Order LearnDash LMS
   Swift Framework Tin Canny LearnDash Reporting WordPress Move WP GoToWebinar

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Northern Beaches Websites](https://wordpress.org/support/users/northernbeacheswebsites/)
 * (@northernbeacheswebsites)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/plugin-unable-to-authenticate/#post-11865824)
 * Hi [@sumugh](https://wordpress.org/support/users/sumugh/),
 * You said the button says “CLICK HERE TO CONNECT WITH MY GOTOWEBINAR APPLICATION”
   but in your diagnostic information it says you are using our official application.
   If you are using our application, make sure the first 2 settings on the general
   tab where you enter your application details are blank. Then save the settings
   and refresh the page and then click the button. The button text should be different
   to what you described and it should work.
 * You have a subscription with GoToWebinar yes?
 * Thanks,
 *  Thread Starter [sumugh](https://wordpress.org/support/users/sumugh/)
 * (@sumugh)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/plugin-unable-to-authenticate/#post-11866559)
 * Hi [@northernbeacheswebsites](https://wordpress.org/support/users/northernbeacheswebsites/),
 * Thanks for the suggestion, the issues were due to a conflict with our theme ‘
   JOYN’.
    Disabling the theme and authenticating seemed to have solved the problem
   and the shortcodes are working as intended now.
 * Thanks.
 *  Plugin Author [Northern Beaches Websites](https://wordpress.org/support/users/northernbeacheswebsites/)
 * (@northernbeacheswebsites)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/plugin-unable-to-authenticate/#post-11866614)
 * Fantastic, great to hear 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin unable to authenticate’ is closed to new replies.

 * ![](https://ps.w.org/wp-gotowebinar/assets/icon.svg?rev=2182596)
 * [WP GoToWebinar](https://wordpress.org/plugins/wp-gotowebinar/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-gotowebinar/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-gotowebinar/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-gotowebinar/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-gotowebinar/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-gotowebinar/reviews/)

## Tags

 * [authentication](https://wordpress.org/support/topic-tag/authentication/)

 * 3 replies
 * 2 participants
 * Last reply from: [Northern Beaches Websites](https://wordpress.org/support/users/northernbeacheswebsites/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/plugin-unable-to-authenticate/#post-11866614)
 * Status: resolved