Title: Plugin update Last modified: August 21, 2016 --- # Plugin update * Resolved [Maisonwhite](https://wordpress.org/support/users/maisonwhite/) * (@maisonwhite) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/) * Just updated recent Jigoshop plugin and it has cleared my original settings, everytime I try and change the settings, it says successfully updated but returns to previous! help! * [https://wordpress.org/plugins/jigoshop/](https://wordpress.org/plugins/jigoshop/) Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/topic/plugin-update-13/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-update-13/page/2/?output_format=md) * Thread Starter [Maisonwhite](https://wordpress.org/support/users/maisonwhite/) * (@maisonwhite) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/#post-4911833) * please respond we cannot take any orders!!! * [OptArt](https://wordpress.org/support/users/optart/) * (@optart) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/#post-4911916) * Hi Maisonwhite – please provide your jigoshop system info to [support@jigoshop.com](https://wordpress.org/support/topic/plugin-update-13/support@jigoshop.com?output_format=md) for further check. – to avoid loses – in the meantime you can revert back to 1.8.6 – you can get it here under “developers” tab * Thread Starter [Maisonwhite](https://wordpress.org/support/users/maisonwhite/) * (@maisonwhite) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/#post-4911918) * Have downloaded 1.8.6 but am not sure how to upload it back to my server in cpanel… need help! * System info below * ### Begin System Info ### * Multi-site: No * SITE_URL: [http://www.maisonwhite.co.uk](http://www.maisonwhite.co.uk) HOME_URL: [http://www.maisonwhite.co.uk](http://www.maisonwhite.co.uk) * Jigoshop Version: 1.9.2 WordPress Version: 3.9.1 * Platform: Windows Browser Name: Chrome Browser Version: 34.0.1847.131 User Agent String: Mozilla/5.0 (Windows NT 6.1) App leWebKit/537.36 (KHTML, like Gec ko) Chrome/34.0.1847.131 Safari/ 537.36 * PHP Version: 5.4.23 MySQL Version: 5.5.36-cll Web Server Info: Apache * PHP Memory Limit: 256M PHP Post Max Size: 100MB PHP Upload Max File Size: 100MB * WP_DEBUG: Disabled * WP Table Prefix: Length: 3 Status: Acceptable * Show On Front: page Page On Front: 817 Page For Posts: 0 * Session: Enabled Session Name: PHPSESSID Cookie Path: / Save Path: /tmp Use Cookies: On Use Only Cookies: On * WordPress Memory Limit: 40MB WP_DEBUG: Off DISPLAY ERRORS: N/A FSOCKOPEN: Your server supports fsockopen. * ACTIVE PLUGINS: * About.me Widget: 1.1.4 BackUpWordPress: 2.6.2 Comprehensive Google Map Plugin: 9.0.20 Google Analytics for WordPress: 4.3.5 Google Sitemap: 2.8.9 Google XML Sitemaps: 4.0.4 Head Meta Data: 20140123 HG Slider: 2.0 HTML Page Sitemap: 1.1.3 Jetpack by WordPress.com: 2.9.3 Jigoshop: 1.9.2 Online Backup for WordPress: 3.0.4 Quick XML Sitemap: 1.3 Regenerate Thumbnails: 2.2.4 SEO Plugin by SQUIRRLY: 3.1.3 TinyMCE Advanced: 4.0.2 WordPress SEO: 1.5.3 WP-Cufón: 1.6.10 * CURRENT THEME: * Prometheus e-Commerce: 3.0 * ### End System Info ### * Thread Starter [Maisonwhite](https://wordpress.org/support/users/maisonwhite/) * (@maisonwhite) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/#post-4911919) * Have downloaded 1.8.6 but am not sure how to upload it back to my server in cpanel… need help! * System info below * ### Begin System Info ### * Multi-site: No * SITE_URL: [http://www.maisonwhite.co.uk](http://www.maisonwhite.co.uk) HOME_URL: [http://www.maisonwhite.co.uk](http://www.maisonwhite.co.uk) * Jigoshop Version: 1.9.2 WordPress Version: 3.9.1 * Platform: Windows Browser Name: Chrome Browser Version: 34.0.1847.131 User Agent String: Mozilla/5.0 (Windows NT 6.1) App leWebKit/537.36 (KHTML, like Gec ko) Chrome/34.0.1847.131 Safari/ 537.36 * PHP Version: 5.4.23 MySQL Version: 5.5.36-cll Web Server Info: Apache * PHP Memory Limit: 256M PHP Post Max Size: 100MB PHP Upload Max File Size: 100MB * WP_DEBUG: Disabled * WP Table Prefix: Length: 3 Status: Acceptable * Show On Front: page Page On Front: 817 Page For Posts: 0 * Session: Enabled Session Name: PHPSESSID Cookie Path: / Save Path: /tmp Use Cookies: On Use Only Cookies: On * WordPress Memory Limit: 40MB WP_DEBUG: Off DISPLAY ERRORS: N/A FSOCKOPEN: Your server supports fsockopen. * ACTIVE PLUGINS: * About.me Widget: 1.1.4 BackUpWordPress: 2.6.2 Comprehensive Google Map Plugin: 9.0.20 Google Analytics for WordPress: 4.3.5 Google Sitemap: 2.8.9 Google XML Sitemaps: 4.0.4 Head Meta Data: 20140123 HG Slider: 2.0 HTML Page Sitemap: 1.1.3 Jetpack by WordPress.com: 2.9.3 Jigoshop: 1.9.2 Online Backup for WordPress: 3.0.4 Quick XML Sitemap: 1.3 Regenerate Thumbnails: 2.2.4 SEO Plugin by SQUIRRLY: 3.1.3 TinyMCE Advanced: 4.0.2 WordPress SEO: 1.5.3 WP-Cufón: 1.6.10 * CURRENT THEME: * Prometheus e-Commerce: 3.0 * ### End System Info ### * [OptArt](https://wordpress.org/support/users/optart/) * (@optart) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/#post-4911921) * you need to overwrite your files via ftp client. if you don’t know how to do it – provide your ftp access to us via [support@jigoshop.com](https://wordpress.org/support/topic/plugin-update-13/support@jigoshop.com?output_format=md) * Thread Starter [Maisonwhite](https://wordpress.org/support/users/maisonwhite/) * (@maisonwhite) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/#post-4911924) * have sent cpanel access as requested, please advise when done. * Thanks * Thread Starter [Maisonwhite](https://wordpress.org/support/users/maisonwhite/) * (@maisonwhite) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/#post-4911952) * Help! Can [support@jigoshop.com](https://wordpress.org/support/topic/plugin-update-13/support@jigoshop.com?output_format=md) please re-install 1.8.6 as you suggested. I have sent all the details yesterday evening! * Thanks * [tadhg61](https://wordpress.org/support/users/tadhg61/) * (@tadhg61) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/#post-4911960) * Hi Guys * Version 1.9.2 of Jigoshop when I updated made my site unobtainable only showing the error * **Parse error: syntax error, unexpected T_STRING in /home/content/46/8215446/ html/wp-content/plugins/jigoshop/plugins/jigoshop-web-optimization-system/jigoshop- web-optimization.php on line 32** * when going to the site. I deleted it in the back office to restore my site. When trying to re-nstall 1.9.2 it hits a fatal error with the same code. * I was not running jigoshop on any other site except [http://www.timmilne.com](http://www.timmilne.com) and that has been deleted – I do want to use it again in the future though. * Please advise * Best wishes * Tim * [OptArt](https://wordpress.org/support/users/optart/) * (@optart) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/#post-4911962) * [@maisonwhite](https://wordpress.org/support/users/maisonwhite/) we’re back in work, checking your issue. [@tadhg61](https://wordpress.org/support/users/tadhg61/) this error means that you have to update PHP version. Required one is 5.3 or higher. You can update via your hosting admin panel or by contacting your hosting provider. * Thread Starter [Maisonwhite](https://wordpress.org/support/users/maisonwhite/) * (@maisonwhite) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/#post-4912033) * Thanks all looks to be working now, had to reset various settings but tested and looks fine. Minor issue is that it has set all previous orders with a status of pending! * Thread Starter [Maisonwhite](https://wordpress.org/support/users/maisonwhite/) * (@maisonwhite) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/#post-4912034) * Ps at which stage would it be safe to upgrade to 1.9.2, have you identified the cause of my issue? * Thread Starter [Maisonwhite](https://wordpress.org/support/users/maisonwhite/) * (@maisonwhite) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/#post-4912035) * Just seen email, issue to be fixed in 1.9.3, will upgrade with some hesitation! And everything crossed! * [OptArt](https://wordpress.org/support/users/optart/) * (@optart) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/#post-4912053) * Please wait until 1.9.3 Please always backup first just in case anything goes wrong but we hope to cover all issues found * [Michael Visser](https://wordpress.org/support/users/visser/) * (@visser) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/#post-4912088) * Rolled back to 1.8.6 and went through each tab within Settings again clicking Save Changes on each tab, fingers crossed 1.9.3 will sort this out. * [OptArt](https://wordpress.org/support/users/optart/) * (@optart) * [12 years ago](https://wordpress.org/support/topic/plugin-update-13/#post-4912093) * [@visser](https://wordpress.org/support/users/visser/) Labs, let me know if it’s fine with just released 1.9.3 Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/topic/plugin-update-13/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-update-13/page/2/?output_format=md) The topic ‘Plugin update’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/jigoshop_655549.svg) * [Jigoshop](https://wordpress.org/plugins/jigoshop/) * [Frequently Asked Questions](https://wordpress.org/plugins/jigoshop/#faq) * [Support Threads](https://wordpress.org/support/plugin/jigoshop/) * [Active Topics](https://wordpress.org/support/plugin/jigoshop/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jigoshop/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jigoshop/reviews/) * 22 replies * 5 participants * Last reply from: [OptArt](https://wordpress.org/support/users/optart/) * Last activity: [12 years ago](https://wordpress.org/support/topic/plugin-update-13/page/2/#post-4912111) * Status: resolved