Title: Plugin Update Causes 500 error in Admin Last modified: August 21, 2017 --- # Plugin Update Causes 500 error in Admin * Resolved [Ron](https://wordpress.org/support/users/donniepeters/) * (@donniepeters) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-causes-500-error-in-admin/) * I had posted earlier on a similar thread from dwcouch and after the most recent update I uninstalled the Plugin, then re-installed it and it again causes a Fatal error resulting in a 500 error page being displayed in the Admin area so unable to deactivate or do anything in ANY part of the Admin !!! I had to use the Database to remove it from Active Plugins to regain access to the Admin. * Here is the error from the WordPress debug Log… [21-Aug-2017 17:14:55 UTC] PHP Fatal error: Cannot use object of type WP_Error as array in /mydomain.com/public/ wp-content/plugins/contact-form-maker/wd/includes/api.php on line 58 * Please note that after the reinstall I activated the Plugin and it appeared properly on the Page it is installed and I was able to use the WordPress Admin area with no problems. BUT once I went to the Contact Form Maker In the Admin it first asked to allow Webdorado to collect data and I clicked the agree button and it immediately caused the 500 error !! Viewing 10 replies - 1 through 10 (of 10 total) * [WD Support](https://wordpress.org/support/users/wdsupport/) * (@wdsupport) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-causes-500-error-in-admin/#post-9429879) * Hey, [@donniepeters](https://wordpress.org/support/users/donniepeters/)! * Thank you for the update, seems like we are getting close 🙂 * Could you please post PHP error log from your website? Also, it would be great if you could provide us the system information of your site. * Cheers! * Thread Starter [Ron](https://wordpress.org/support/users/donniepeters/) * (@donniepeters) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-causes-500-error-in-admin/#post-9431419) * Sadly the Host for the site is very restrictive on what they allow access to so Error Logs are not available. Additionally your plugin was only active for a few minutes before it was manually disabled again. Also for System Info, the most that I can offer is that it is PHP Version 5.6.30. * [WD Support](https://wordpress.org/support/users/wdsupport/) * (@wdsupport) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-causes-500-error-in-admin/#post-9433613) * Hello, [@donniepeters](https://wordpress.org/support/users/donniepeters/)! * Unfortunately, this information is not enough for us to provide a solution to the problem. If you could give us a chance to have a look at the issue from your website admin, that would be great. * In case the problem is triggered by Contact Form Builder, we will provide you the full version of the plugin. * If you wish to cooperate in solving this issue, please send the link to this forum thread to us through [this form](https://web-dorado.com/support/contact-us.html). * Cheers! * [WD Support](https://wordpress.org/support/users/wdsupport/) * (@wdsupport) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-causes-500-error-in-admin/#post-9447012) * Hi, [@donniepeters](https://wordpress.org/support/users/donniepeters/)! * This problem was occurring, because **remote queries** are not allowed on your website server. This is done to avoid security problems, so our development team has disabled data collection, so your Contact Form Maker will start working. * Could you please have a look? Thanks! Have a wonderful day! * Thread Starter [Ron](https://wordpress.org/support/users/donniepeters/) * (@donniepeters) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-causes-500-error-in-admin/#post-9447819) * Hi, Thanks for the update. Our site is hosted through a Canadian Hosting company which is a reseller for MEGANAMESERVERS. I know that the 3 biggest Canadian Internet Providers ALL use the same company so the same issue may occur with many Canadian and some US sites. I do know that they intentionally block ALL phpinfo requests. * Our Contact Form is now working but I am seeing multiple errors in the debig log. I have forwarded these to you to address. * [WD Support](https://wordpress.org/support/users/wdsupport/) * (@wdsupport) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-causes-500-error-in-admin/#post-9449821) * Hi, [@donniepeters](https://wordpress.org/support/users/donniepeters/)! * Our development team has removed **lines 34-40** in **/contact-form-maker/wd/ templates/display_overview_deals.php** file, which is the following code: * ``` ``` * You will not get this error anymore. Please monitor and confirm this. Thank you! Have a great day! * Thread Starter [Ron](https://wordpress.org/support/users/donniepeters/) * (@donniepeters) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-causes-500-error-in-admin/#post-9450879) * Thank you, yes the previous errors no longer appear however in going through all sections of the plugin there is now NEW errors appearing!! Once again I have sent the debug log. * Additionally individual messages can NOT be viewed using the “VIEW” button in the list of Submissions. A screen does pop up but it is completely blank!! * This does seem to be a very bad update and I am not sure I am going to be willing to spend much more time on this for my client. Either get it right or I will move on to another plugin that is more reliable. * [WD Support](https://wordpress.org/support/users/wdsupport/) * (@wdsupport) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-causes-500-error-in-admin/#post-9453125) * Hi, [@donniepeters](https://wordpress.org/support/users/donniepeters/)! * Our development team found, that this is a bug in Contact Form Maker. It will be fixed soon and we will release an update with all necessary changes. Hope you don’t mind to wait just a little. * Cheers! * Thread Starter [Ron](https://wordpress.org/support/users/donniepeters/) * (@donniepeters) * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-causes-500-error-in-admin/#post-9521415) * So I updated to the newest version from a couple days ao (skipped the one before it though) and it has resolved the 500 error BUT I still am unable to view Submissions in the Contact Form panel. * Here is the entries from the WP debug log… [22-Sep-2017 15:54:18 UTC] PHP Warning: require_once(/public/wp-content/plugins/contact-form-maker/admin/controllers/ FMControllerFormmakersubmits.php): failed to open stream: No such file or directory in /public/wp-content/plugins/contact-form-maker/contact-form-maker.php on line 138 [22-Sep-2017 15:54:18 UTC] PHP Fatal error: require_once(): Failed opening required ‘/public/wp-content/plugins/contact-form-maker/admin/controllers/FMControllerFormmakersubmits. php’ (include_path=’.’) in /public/wp-content/plugins/contact-form-maker/contact- form-maker.php on line 138 * [WD Support](https://wordpress.org/support/users/wdsupport/) * (@wdsupport) * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-causes-500-error-in-admin/#post-9527738) * Hey, [@donniepeters](https://wordpress.org/support/users/donniepeters/)! * Thanks for the update! * Seems like these files were not updated/created correctly. Could you please try to manually reinstall Contact Form Maker? * Please download the latest version of the plugin, **deactivate** and **delete** current version, then install the downloaded package from **Plugins** page. * Let us know if the problem will be fixed. Cheers! Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Plugin Update Causes 500 error in Admin’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/contact-form-maker_47749a.svg) * [Contact Form by WD - responsive drag & drop contact form builder tool](https://wordpress.org/plugins/contact-form-maker/) * [Support Threads](https://wordpress.org/support/plugin/contact-form-maker/) * [Active Topics](https://wordpress.org/support/plugin/contact-form-maker/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-maker/unresolved/) * [Reviews](https://wordpress.org/support/plugin/contact-form-maker/reviews/) * 10 replies * 2 participants * Last reply from: [WD Support](https://wordpress.org/support/users/wdsupport/) * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-causes-500-error-in-admin/#post-9527738) * Status: resolved