Title: Plugin Update crashes WordPress Site Last modified: September 12, 2022 --- # Plugin Update crashes WordPress Site * Resolved [KurtGriffith](https://wordpress.org/support/users/kurtgriffith/) * (@kurtgriffith) * [3 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-crashes-wordpress-site/) * I had an update notice on the Google Listings & Ads plugin on my WP dashboard. The plugin refused to finish updating. I had to reload the page, and he site crashed. * > There has been a critical error on this website. Please check your site admin > email inbox for instructions. * So I FTPd into the site directory and removed the plugin’s folder and restored the site. So I am now attempting to re-intall the plugin from the New Plugins page, and the “Installing…” spinner has been running for approximately 35 min… I am reasonably certain that If I try to cancel by reloading the page, the same result will occur. * I have seen other posts on this or similar problems. * UPDATE: While I was typing this, the install timed out with the notice “Update failed.” Well, the pluging is now dead on our site, but at least the site is still up. * Any insights? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-update-crashes-wordpress-site%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-crashes-wordpress-site/#post-16002621) * Hi there, * Could you please share a copy of your site’s System Status so we can get a better idea of what’s going on? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. * Also, please check the fatal error logs (if any) from WooCommerce > Status > Logs and choose from the drop-down menu the fatal-errors.log - This reply was modified 3 years, 9 months ago by [Saif](https://wordpress.org/support/users/babylon1999/). * Thread Starter [KurtGriffith](https://wordpress.org/support/users/kurtgriffith/) * (@kurtgriffith) * [3 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-crashes-wordpress-site/#post-16002899) * ``` ### WordPress Environment ### WordPress address (URL): https://www.fantastic-realities.com/studio_blog Site address (URL): https://www.fantastic-realities.com/studio_blog WC Version: 6.8.2 REST API Version: ✔ 6.8.2 WC Blocks Version: ✔ 8.0.0 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ❌ To allow logging make /var/www/vhosts/fantastic-realities.com/httpdocs/studio_blog/wp-content/uploads/wc-logs/ writable or define a custom WC_LOG_DIR. WP Version: 6.0.2 WP Multisite: – WP Memory Limit: 4 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 256 MB PHP Time Limit: 600 PHP Max Input Vars: 6000 cURL Version: 7.85.0 NSS/3.67 SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.26-MariaDB-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.8.2 WC Database Prefix: wp_ Total Database Size: 15.98MB Database Data Size: 13.44MB Database Index Size: 2.54MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 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InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 103 bsf-sidebar: 1 custom_css: 2 customize_changeset: 6 elementor_library: 1 jetpack_migration: 2 jp_img_sitemap: 1 jp_sitemap: 1 jp_sitemap_master: 1 mailpoet_page: 1 nav_menu_item: 7 page: 11 post: 50 product: 4 revision: 568 safecss: 1 shop_order: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (11) ### Akismet Anti-Spam: by Automattic – 5.0 Astra Pro: by Brainstorm Force – 3.9.1 Classic Editor: by WordPress Contributors – 1.6.2 Elementor: by Elementor.com – 3.7.4 Jetpack: by Automattic – 11.3.1 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.21 WooCommerce Payments: by Automattic – 4.7.0 WooCommerce PayPal Payments: by WooCommerce – 1.9.3 WooCommerce Shipping & Tax: by WooCommerce – 1.26.3 WooCommerce: by Automattic – 6.8.2 WP Open Graph: by Custom4Web – 1.6.2 ### Inactive Plugins (5) ### Facebook OpenGraph/OG Tags for Single Posts: by Zeeshan Ahmed – 1.4 Fullwidth Page Templates: by Brainstorm Force – 1.1.1 Google Listings and Ads: by WooCommerce – 2.1.1 Hello Dolly: by Matt Mullenweg – 1.7.2 Sidebar Manager: by Brainstorm Force – 1.1.7 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: ✔ ### WC Pages ### Shop base: #774 - /shop/ Cart: #775 - /cart/ Checkout: #776 - /checkout/ My account: #777 - /my-account/ Terms and conditions: #921 - /terms-conditions/ ### Theme ### Name: Astra Version: 3.9.1 (update to version 3.9.2 is available) Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://www.fantastic-realities.com/studio_blog Subscription Statuses: – WooCommerce Account Connected: ✔ Yes Active Product Key: ❌ No ### Store Setup ### Country / State: United States (US) — West Virginia ### Payment Gateway Support ### WooCommerce Payments: products refunds multiple_subscriptions subscription_cancellation subscription_payment_method_change_admin subscription_payment_method_change_customer subscription_payment_method_change subscription_reactivation subscription_suspension subscriptions gateway_scheduled_payments tokenization add_payment_method PayPal: refunds ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: ✔ ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2022-09-13 04:07:55 -04:00 Options: ✔ Notes: 61 Onboarding: completed ### WooCommerce Payments ### Version: 4.7.0 Connected to WPCOM: Yes Blog ID: 52499850 Account ID: acct_1LOa8o2EWgWEI8uD ### Action Scheduler ### Complete: 137 Oldest: 2022-08-12 15:33:11 -0400 Newest: 2022-09-12 12:17:35 -0400 Pending: 2 Oldest: 2022-09-13 03:17:38 -0400 Newest: 2022-09-13 03:34:09 -0400 ### Status report information ### Generated at: 2022-09-12 15:22:13 -04:00 ``` * Thread Starter [KurtGriffith](https://wordpress.org/support/users/kurtgriffith/) * (@kurtgriffith) * [3 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-crashes-wordpress-site/#post-16002919) * I am not sure what’s up with the Log Directory, I modded it to be 777. But status still sees it as unwritable. * > Log Directory Writable: ❌ To allow logging > make /var/www/vhosts/fantastic- > realities.com/httpdocs/studio_blog/wp-content/uploads/wc-logs/ writable or > define a custom WC_LOG_DIR. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [3 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-crashes-wordpress-site/#post-16003279) * Hi [@kurtgriffith](https://wordpress.org/support/users/kurtgriffith/), * Thanks for the system status. * Since this might be caused by a conflicting theme/plugin I would suggest disabling all plugins except WooCommerce and temporarily switching to a default theme like [Storefront](https://www.woocommerce.com/storefront/). * Then, delete the Google Listings and Ads plugin folder via FTP and download a clean copy of the plugin from this URL: * [https://wordpress.org/plugins/google-listings-and-ads/](https://wordpress.org/plugins/google-listings-and-ads/) * From **WordPress dashboard > Plugins > Add new > Upload Plugin** select Google Listings and Ads recently downloaded and install it. Then, activate the plugin. Alternatively, you can copy/paste the plugin folder to the _/wp-content/plugins/_ directory. * > Log Directory Writable: ❌ To allow logging * The log directory is not writable so it’s best to reach out to your host that can assist with assigning the correct permissions. * Before doing any changes you should always ensure that you have a backup of your site in case anything goes wrong. More info at [Backing up WordPress content](https://docs.woocommerce.com/document/backup-wordpress-content/). * Cheers. * Thread Starter [KurtGriffith](https://wordpress.org/support/users/kurtgriffith/) * (@kurtgriffith) * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-crashes-wordpress-site/#post-16045622) * I followed the procedure above, installing the Google Listings and Ads plugin manually, and everything worked fine UNTIL I activated the plugin. Upon activation the Woo Commerce stopped functioning properly, displaying errors and then the site crashed. This was _still running_ the Storefront Theme. * Only deleting the plugin folder via FTP recovered the site. The Issue would appear to be with the plugin itself. I did receive an Admin email describing the crash. * At this point, I think I’ll be content to live without it till there is a full version update and keep my site and online store running. * _Worpress Email below:_ * > `Since WordPress 5.2 there is a built-in feature that detects when a plugin > or theme causes a fatal error on your site, and notifies you with this automated > email. > In this case, WordPress caught an error with one of your plugins, Google Listings > and Ads. > First, visit your website ([https://www.fantastic-realities.com/studio_blog/](https://www.fantastic-realities.com/studio_blog/)) > and check for any visible issues. Next, visit the page where the error was > caught ([https://www.fantastic-realities.com/studio_blog/studio_blog/wp-admin/admin.php?page=wc-admin&path=/google/start](https://www.fantastic-realities.com/studio_blog/studio_blog/wp-admin/admin.php?page=wc-admin&path=/google/start)) > and check for any visible issues. > Please contact your host for assistance with investigating this issue further. > If your site appears broken and you can’t access your dashboard normally, WordPress > now has a special “recovery mode”. This lets you safely login to your dashboard > and investigate further. > [ safe login link removed for security ] > To keep your site safe, this link will expire in 1 day. Don’t worry about that, > though: a new link will be emailed to you if the error occurs again after it > expires. > When seeking help with this issue, you may be asked for some of the following > information: > WordPress version 6.0.2 Active theme: Storefront (version 4.1.3) > Current plugin: Google Listings and Ads (version 2.1.2) PHP version 7.4.30 > Error Details > ============= An error of type E_ERROR was caused in line 340 > of the file /var/www/vhosts/fantastic-realities.com/httpdocs/studio_blog/wp- > content/plugins/google-listings-and-ads/vendor/google/protobuf/src/Google/Protobuf/ > Internal/CodedInputStream.php. Error message: Uncaught Google\Protobuf\Internal\ > GPBDecodeException: Error occurred during parsing: Fail to push limit. in / > var/www/vhosts/fantastic-realities.com/httpdocs/studio_blog/wp-content/plugins/ > google-listings-and-ads/vendor/google/protobuf/src/Google/Protobuf/Internal/ > CodedInputStream.php:340 Stack trace: #0 /var/www/vhosts/fantastic-realities. > com/httpdocs/studio_blog/wp-content/plugins/google-listings-and-ads/vendor/ > google/protobuf/src/Google/Protobuf/Internal/CodedInputStream.php(363): Google\ > Protobuf\Internal\CodedInputStream->pushLimit(235) #1 /var/www/vhosts/fantastic- > realities.com/httpdocs/studio_blog/wp-content/plugins/google-listings-and-ads/ > vendor/google/protobuf/src/Google/Protobuf/Internal/GPBWire.php(286): Google\ > Protobuf\Internal\CodedInputStream->incrementRecursionDepthAndPushLimit(235, > 0, 0) #2 /var/www/vhosts/fantastic-realities.com/httpdocs/studio_blog/wp-content/ > plugins/google-listings-and-ads/vendor/google/protobuf/src/Google/Protobuf/ > Internal/Message.php(435): Google\Protobuf\Internal\GPBWire::` * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-crashes-wordpress-site/#post-16045639) * Hi [@kurtgriffith](https://wordpress.org/support/users/kurtgriffith/), * Thank you for notifying us that the issue persists. Would you please reach out to your host and ask their support center to share the content of the server logs? You can find more information here: [https://woocommerce.com/document/finding-php-error-logs/#php-error-logs-on-the-server](https://woocommerce.com/document/finding-php-error-logs/#php-error-logs-on-the-server). * Since two weeks have already passed, could you share a new copy of your site’s system status? * Cheers. * Thread Starter [KurtGriffith](https://wordpress.org/support/users/kurtgriffith/) * (@kurtgriffith) * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-crashes-wordpress-site/#post-16048314) * System report with current stable configuration. Astra Theme, running Woo Commerce without Google Listings and Ads. All plugins current versions. * ``` ### WordPress Environment ### WordPress address (URL): https://www.fantastic-realities.com/studio_blog Site address (URL): https://www.fantastic-realities.com/studio_blog WC Version: 6.9.4 REST API Version: ✔ 6.9.4 WC Blocks Version: ✔ 8.3.3 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ❌ To allow logging make /var/www/vhosts/fantastic-realities.com/httpdocs/studio_blog/wp-content/uploads/wc-logs/ writable or define a custom WC_LOG_DIR. WP Version: 6.0.2 WP Multisite: – WP Memory Limit: 4 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 256 MB PHP Time Limit: 600 PHP Max Input Vars: 6000 cURL Version: 7.85.0 NSS/3.67 SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.26-MariaDB-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.9.4 WC Database Prefix: wp_ Total Database Size: 16.02MB Database Data Size: 13.52MB Database Index Size: 2.50MB wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 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InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 104 bsf-sidebar: 1 custom_css: 2 elementor_library: 1 jetpack_migration: 2 jp_img_sitemap: 1 jp_sitemap: 1 jp_sitemap_master: 1 mailpoet_page: 1 nav_menu_item: 7 page: 11 post: 50 product: 4 revision: 574 safecss: 1 shop_order: 3 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (10) ### Akismet Anti-Spam: by Automattic – 5.0 Astra Pro: by Brainstorm Force – 3.9.2 Elementor: by Elementor.com – 3.7.7 Jetpack: by Automattic – 11.3.2 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.22 WooCommerce Payments: by Automattic – 4.7.2 WooCommerce PayPal Payments: by WooCommerce – 1.9.3 WooCommerce Shipping & Tax: by WooCommerce – 1.26.3 WooCommerce: by Automattic – 6.9.4 WP Open Graph: by Custom4Web – 1.6.2 ### Inactive Plugins (5) ### Classic Editor: by WordPress Contributors – 1.6.2 Facebook OpenGraph/OG Tags for Single Posts: by Zeeshan Ahmed – 1.4 Fullwidth Page Templates: by Brainstorm Force – 1.1.1 Hello Dolly: by Matt Mullenweg – 1.7.2 Sidebar Manager: by Brainstorm Force – 1.1.7 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: ✔ ### WC Pages ### Shop base: #774 - /shop/ Cart: #775 - /cart/ Checkout: #776 - /checkout/ My account: #777 - /my-account/ Terms and conditions: #921 - /terms-conditions/ ### Theme ### Name: Astra Version: 3.9.2 Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://www.fantastic-realities.com/studio_blog Subscription Statuses: – WooCommerce Account Connected: ✔ Yes Active Product Key: ❌ No ### Store Setup ### Country / State: United States (US) — West Virginia ### Payment Gateway Support ### WooCommerce Payments: products refunds multiple_subscriptions subscription_cancellation subscription_payment_method_change_admin subscription_payment_method_change_customer subscription_payment_method_change subscription_reactivation subscription_suspension subscriptions gateway_scheduled_payments tokenization add_payment_method PayPal: refunds ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: ✔ ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-09-28 04:07:55 -04:00 Options: ✔ Notes: 66 Onboarding: completed ### WooCommerce Payments ### Version: 4.7.2 Connected to WPCOM: Yes Blog ID: 52499850 Account ID: acct_1LOa8o2EWgWEI8uD ### Action Scheduler ### Complete: 120 Oldest: 2022-08-27 21:57:41 -0400 Newest: 2022-09-27 09:56:09 -0400 Pending: 2 Oldest: 2022-09-27 11:38:19 -0400 Newest: 2022-09-28 03:47:08 -0400 ### Status report information ### Generated at: 2022-09-27 11:38:34 -04:00 ``` * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-crashes-wordpress-site/#post-16048556) * Hi there [@kurtgriffith](https://wordpress.org/support/users/kurtgriffith/) 👋 * > System report with current stable configuration. > Astra Theme, running Woo > Commerce without Google Listings and Ads. All plugins current versions. * Thank you for updating us on this. * Since the installation is currently `without Google Listings and Ads`, feel free to go ahead with installing [Google Listings & Ads](https://wordpress.org/plugins/google-listings-and-ads/) it anew, and see if the issue persists. * Let us know how it goes! * Thread Starter [KurtGriffith](https://wordpress.org/support/users/kurtgriffith/) * (@kurtgriffith) * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-crashes-wordpress-site/#post-16049331) * I was able to manually upload and install the 2.1.3 update, and activate it without the site crashing. So far, so good. * Thank you for your assistance. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-crashes-wordpress-site/#post-16049364) * Hi [@kurtgriffith](https://wordpress.org/support/users/kurtgriffith/), * > I was able to manually upload and install the 2.1.3 update, and activate it > without the site crashing. So far, so good. * That’s great to hear! Thanks for letting us know. * I’ll mark this topic as solved for now. Please feel free to open a new topic if you have any other questions. * If you have a minute, we’d love it if you could leave us a review: * [https://wordpress.org/support/plugin/google-listings-and-ads/reviews/#new-post](https://wordpress.org/support/plugin/google-listings-and-ads/reviews/#new-post) * All the best. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Plugin Update crashes WordPress Site’ is closed to new replies. * ![](https://ps.w.org/google-listings-and-ads/assets/icon.svg?rev=2775988) * [Google for WooCommerce](https://wordpress.org/plugins/google-listings-and-ads/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-listings-and-ads/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-listings-and-ads/) * [Active Topics](https://wordpress.org/support/plugin/google-listings-and-ads/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-listings-and-ads/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-listings-and-ads/reviews/) * 10 replies * 4 participants * Last reply from: [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-crashes-wordpress-site/#post-16049364) * Status: resolved