Title: plugin update issue Last modified: January 16, 2023 --- # plugin update issue * Resolved [kaushik06](https://wordpress.org/support/users/kaushik06/) * (@kaushik06) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/) * Crashed my website after Update “better docs” plugin. * [https://ibb.co/pf7XyrQ](https://ibb.co/pf7XyrQ) Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/plugin-update-issue-10/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-update-issue-10/page/2/?output_format=md) * [Amit Barai Alit](https://wordpress.org/support/users/amitbarai013/) * (@amitbarai013) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/#post-16377030) * Hi [@kaushik06](https://wordpress.org/support/users/kaushik06/) , Hope you are doing well.We are really sorry to hear about the issue you are facing. I have checked this on my end using the **BetterDocs** plugin _**version 2.3.4**_ … however, I didn’t find such an issue. I tried to check the issue from the screenshot that you shared but the URL is not showing any content as it doesn’t exist. Will you please provide the screenshot or the screencast of the issue once again so that I can check and assist you?Thank you. * Thread Starter [kaushik06](https://wordpress.org/support/users/kaushik06/) * (@kaushik06) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/#post-16377103) * see this image [https://ibb.co/zJnZ0vd](https://ibb.co/zJnZ0vd) * Thread Starter [kaushik06](https://wordpress.org/support/users/kaushik06/) * (@kaushik06) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/#post-16377116) * same issue generated in one month ago [https://wordpress.org/support/topic/update-plugin-isssue/](https://wordpress.org/support/topic/update-plugin-isssue/) * [Amit Barai Alit](https://wordpress.org/support/users/amitbarai013/) * (@amitbarai013) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/#post-16377396) * Hi [@kaushik06](https://wordpress.org/support/users/kaushik06/), Thanks for sharing the screenshot. Will you please tell me which PHP version are you using on your end? Actually, it is recommended to use a minimum PHP version of 7.4 to use the plugin hassle-free. * Let me know how it goes after updating the PHP version on your end. * Thank you. * Thread Starter [kaushik06](https://wordpress.org/support/users/kaushik06/) * (@kaushik06) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/#post-16379727) * my PHP version is 7.2.34 * [Amit Barai Alit](https://wordpress.org/support/users/amitbarai013/) * (@amitbarai013) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/#post-16381549) * Hi [@kaushik06](https://wordpress.org/support/users/kaushik06/), We have tested this with the latest _version 2.3.4_ but didn’t find such an issue. Will you please tell me which version of the **BetterDocs** plugin are you using on your end?In the meantime, we are investigating this issue more deeply. We will let you know the update.Thank you. * Thread Starter [kaushik06](https://wordpress.org/support/users/kaushik06/) * (@kaushik06) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/#post-16383733) * I am using 2.3.3 then after I update the plugin and crash my my website. * [https://ibb.co/2KKRDDS * [Amit Barai Alit](https://wordpress.org/support/users/amitbarai013/) * (@amitbarai013) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/#post-16384029) * Hi [@kaushik06](https://wordpress.org/support/users/kaushik06/) , Thanks for letting us know. Will you please provide us with the site health and list of plugins/theme that you are using? You will get the site health information from the **WP Admin Dashboard >** **Tools > Site Health > Info**.Hope to hear from you.Thank you. * Thread Starter [kaushik06](https://wordpress.org/support/users/kaushik06/) * (@kaushik06) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/#post-16384489) * [https://pastebin.com/rfANfuZv * Thread Starter [kaushik06](https://wordpress.org/support/users/kaushik06/) * (@kaushik06) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/#post-16388759) * I was sharing my site health info yesterday. please solution my answer * [Amit Barai Alit](https://wordpress.org/support/users/amitbarai013/) * (@amitbarai013) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/#post-16396185) * Hi [@kaushik06](https://wordpress.org/support/users/kaushik06/) , Thanks for sharing the detail with us. I have already forwarded the issue to our team. They are looking into this issue. We will let you know the update soon.Thank you for your patience. * Thread Starter [kaushik06](https://wordpress.org/support/users/kaushik06/) * (@kaushik06) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/#post-16402263) * How to solve my issue? * [Amit Barai Alit](https://wordpress.org/support/users/amitbarai013/) * (@amitbarai013) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/#post-16403392) * Hi [@kaushik06](https://wordpress.org/support/users/kaushik06/) , Hope you are doing well.We have checked on our end by following the site health that you shared. But this issue was not reproduced on our end. It is happening due to any other issue on your website and we need to investigate your issue deeply to resolve this. Will you please contact us [here](https://wpdeveloper.com/support/new-ticket/) so that we can check the issue deeply? We will be glad to assist you.Thank you. - This reply was modified 3 years, 4 months ago by [Amit Barai Alit](https://wordpress.org/support/users/amitbarai013/). * [Amit Barai Alit](https://wordpress.org/support/users/amitbarai013/) * (@amitbarai013) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/#post-16420078) * Hi [@kaushik06](https://wordpress.org/support/users/kaushik06/) , Greetings.I am glad to inform you that we have released the latest version of the **BetterDocs** plugin (_**version 2.3.5**_). Will you please update the plugin to this version and check once if that resolves the issue?Let me know how it goes.Thank you. * [Amit Barai Alit](https://wordpress.org/support/users/amitbarai013/) * (@amitbarai013) * [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/#post-16429322) * Hello [@kaushik06](https://wordpress.org/support/users/kaushik06/) , Hope you are doing well. We didn’t hear from you since then. Can you please inform me whether the issue mentioned above is already fixed or not?Let us know the update. Thank you. Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/plugin-update-issue-10/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-update-issue-10/page/2/?output_format=md) The topic ‘plugin update issue’ is closed to new replies. * ![](https://ps.w.org/betterdocs/assets/icon-256x256.png?rev=2953105) * [BetterDocs – Knowledge Base Docs & FAQ Solution for Elementor & Block Editor](https://wordpress.org/plugins/betterdocs/) * [Frequently Asked Questions](https://wordpress.org/plugins/betterdocs/#faq) * [Support Threads](https://wordpress.org/support/plugin/betterdocs/) * [Active Topics](https://wordpress.org/support/plugin/betterdocs/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/betterdocs/unresolved/) * [Reviews](https://wordpress.org/support/plugin/betterdocs/reviews/) * 17 replies * 2 participants * Last reply from: [Amit Barai Alit](https://wordpress.org/support/users/amitbarai013/) * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/plugin-update-issue-10/page/2/#post-16442861) * Status: resolved