Title: Plugin Update Proglems
Last modified: April 17, 2020

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# Plugin Update Proglems

 *  Resolved [lenncat](https://wordpress.org/support/users/lenncat/)
 * (@lenncat)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-update-proglems/)
 * Hi there,
 * I love ProfileGrid. We’ve had some minor issues that seem related to recent updates.
 * 1. **ProfileGrid Custom Profile Slugs:** Says it has an update but when I try,
   I get his error message, “Update Failed: Update package not available.”
 * 2. **ProfileGrid User Display Name** Says it has an update but when I try, I 
   get his error message, “Update Failed: Update package not available.”
 * 3. ProfileGrid: After today’s update, the new profiles no longer display the 
   person’s website and description on the member cards. The older ones still do
   but the newer ones are blank (even if I can see them filled in on WordPress).
   See the About tab for these for examples:
 * Old: [https://worldcommunity.us/my-profile/?uid=Juniper](https://worldcommunity.us/my-profile/?uid=Juniper)(
   click “About” tab)
 * New: [https://worldcommunity.us/my-profile/?uid=nooooooooooooooooooooooooooo1](https://worldcommunity.us/my-profile/?uid=nooooooooooooooooooooooooooo1)(
   click “About” tab)
 * Thanks in advance for your help.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-update-proglems%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [ProfileGrid Support](https://wordpress.org/support/users/profilegrid0/)
 * (@profilegrid0)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-update-proglems/#post-12699691)
 * Hello [@lenncat](https://wordpress.org/support/users/lenncat/),
 * Extensions are not upgradeable from the Plugins list inside Dashboard with one
   click. You’ll have to first download the extension zip file on your computer 
   and then install that zip file as new plugin on your site. Do this is after deleting
   the older extension version from the Plugins list in Dashboard.
 * You may download the extensions from your account on our site .
 * Regarding profile page issue, it is not replicating at our end. In order to check
   the issue on your site we will require access details. Please please reach out
   to us through our support page on our site and we can help you in order to allow
   us assist you further.

Viewing 1 replies (of 1 total)

The topic ‘Plugin Update Proglems’ is closed to new replies.

 * ![](https://ps.w.org/profilegrid-user-profiles-groups-and-communities/assets/
   icon.svg?rev=2547387)
 * [ProfileGrid – User Profiles, Groups and Communities](https://wordpress.org/plugins/profilegrid-user-profiles-groups-and-communities/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/profilegrid-user-profiles-groups-and-communities/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/profilegrid-user-profiles-groups-and-communities/)
 * [Active Topics](https://wordpress.org/support/plugin/profilegrid-user-profiles-groups-and-communities/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/profilegrid-user-profiles-groups-and-communities/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/profilegrid-user-profiles-groups-and-communities/reviews/)

## Tags

 * [plugin updates](https://wordpress.org/support/topic-tag/plugin-updates/)

 * 1 reply
 * 2 participants
 * Last reply from: [ProfileGrid Support](https://wordpress.org/support/users/profilegrid0/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-update-proglems/#post-12699691)
 * Status: resolved