Title: Plugin uses wrong number
Last modified: January 30, 2026

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# Plugin uses wrong number

 *  Resolved [Naota](https://wordpress.org/support/users/jozuakunn/)
 * (@jozuakunn)
 * [4 months ago](https://wordpress.org/support/topic/plugin-uses-wrong-number-2/)
 * Hi,
    Hello, has anyone else experienced the phone and message being reset as 
   if the plugin was installed for the first time after updating the plugin?
 * Phone 59895761512
    Message Hello! I’m testing the Social Chat plugin [https://quadlayers.com/landing/whatsapp-chat/?utm_source=qlwapp_plugin&utm_medium=whatsapp](https://quadlayers.com/landing/whatsapp-chat/?utm_source=qlwapp_plugin&utm_medium=whatsapp)
 * [https://snipboard.io/bE3zGW.jpg](https://snipboard.io/bE3zGW.jpg)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [Naota](https://wordpress.org/support/users/jozuakunn/)
 * (@jozuakunn)
 * [4 months ago](https://wordpress.org/support/topic/plugin-uses-wrong-number-2/#post-18803923)
 * I tried a test.
    Update from 8.1.0 ^^ 8.1.4 –> phone and message will be reset.
   Downgrade 8.1.6 to 8.1.0 —> phone and message will be reset. I think this is 
   an error of plugin.
 *  Plugin Support [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * (@jmatiasmastro)
 * [4 months ago](https://wordpress.org/support/topic/plugin-uses-wrong-number-2/#post-18804137)
 * [@jozuakunn](https://wordpress.org/support/users/jozuakunn/) Hi mate,
 * We’ve tried to reproduce this issue on our local environment, and the phone number
   and message were preserved correctly.
 * We tested updating from 8.1.0 to 8.1.6 and also rolling back versions, and in
   all cases the values remained unchanged. You can see our tests here:
   [https://snipboard.io/HDZWyN.jpg](https://snipboard.io/HDZWyN.jpg)
   [https://snipboard.io/0kydZO.jpg](https://snipboard.io/0kydZO.jpg)[https://snipboard.io/Ws2xTo.jpg](https://snipboard.io/Ws2xTo.jpg)
 * At the moment, we haven’t received similar reports from other users. That said,
   we’ll keep a close eye on this behavior in upcoming updates to ensure it doesn’t
   occur.
 * Best regards,
   QuadLayers Support Team.
 *  Thread Starter [Naota](https://wordpress.org/support/users/jozuakunn/)
 * (@jozuakunn)
 * [4 months ago](https://wordpress.org/support/topic/plugin-uses-wrong-number-2/#post-18805853)
 * Hi there,
 * Thank you for the update. Before reaching my conclusion, I tried twice and encountered
   the same error. At this point, I believe there may be a conflict with some plugins,
   and I will try a different approach to investigate further after your response.
 * I appreciate your time.
 *  Plugin Support [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * (@jmatiasmastro)
 * [4 months ago](https://wordpress.org/support/topic/plugin-uses-wrong-number-2/#post-18806590)
 * Hi [@jozuakunn](https://wordpress.org/support/users/jozuakunn/)
 *  Thanks for the update.
 * Given that we haven’t been able to reproduce the issue on our side and that the
   version remain preserved in our tests, it does seem likely that this behavior
   could be related to a plugin or theme conflict specific to your setup.
 * If you’re able to isolate which plugin or configuration might be causing it, 
   feel free to share the details and we’ll be happy to take another look.
 * Best regards,
   QuadLayers Support Team
    -  This reply was modified 4 months ago by [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/).

Viewing 4 replies - 1 through 4 (of 4 total)

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 * ![](https://ps.w.org/wp-whatsapp-chat/assets/icon-256x256.jpg?rev=3159330)
 * [Social Chat - Click To Chat App Button](https://wordpress.org/plugins/wp-whatsapp-chat/)
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 * 4 replies
 * 2 participants
 * Last reply from: [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * Last activity: [4 months ago](https://wordpress.org/support/topic/plugin-uses-wrong-number-2/#post-18806590)
 * Status: resolved