Title: Plugin V2 Showing 0 Forms Last modified: August 16, 2017 --- # Plugin V2 Showing 0 Forms * Resolved [Nethers Web Design](https://wordpress.org/support/users/timnethersgmailcom/) * (@timnethersgmailcom) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-v2-showing-0-forms/) * Instead of deploying to our live site, as we’ve not had great success with the formstack plugin updates, I decided to update to our dev site. And voila, 0 of approximately 300 forms appear in the Formstack API Auth page. * I provided a login to Colin Chapin via Formstack for your team to troubleshoot. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-v2-showing-0-forms%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * Thread Starter [Nethers Web Design](https://wordpress.org/support/users/timnethersgmailcom/) * (@timnethersgmailcom) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-v2-showing-0-forms/#post-9415417) * My guess is like last time, it is timing out. * Plugin Author [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * (@tw2113) * The BenchPresser * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-v2-showing-0-forms/#post-9415564) * Hi Tim, thanks for this report and providing the extra information. We are checking on this for you. Hopefully it’s a simple fix. Understood about having issues in the past. This release has a number of API changes, so we’re hoping things go as smoothly as possible, but issues can occur. * Thread Starter [Nethers Web Design](https://wordpress.org/support/users/timnethersgmailcom/) * (@timnethersgmailcom) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-v2-showing-0-forms/#post-9417586) * Our production site: thefirstacademy.org is running the last version of the plugin( still on APIv1). Sometime after I submitted this ticket, all 30-50 forms on our site stopped appearing. * However, I can still add a form to a page via the backend, that portion of the plugin works, the form just never actually appears on the page. * Here is an example of an active registration that disappeared from the page: [https://thefirstacademy.org/arts/lower/royal-academy-raae/](https://thefirstacademy.org/arts/lower/royal-academy-raae/) * Thread Starter [Nethers Web Design](https://wordpress.org/support/users/timnethersgmailcom/) * (@timnethersgmailcom) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-v2-showing-0-forms/#post-9417972) * The second one regarding the production site was a false flag. Just needed to clear my cache. * Thread Starter [Nethers Web Design](https://wordpress.org/support/users/timnethersgmailcom/) * (@timnethersgmailcom) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-v2-showing-0-forms/#post-9421050) * Any update on this new plugin details? * Plugin Author [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * (@tw2113) * The BenchPresser * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-v2-showing-0-forms/#post-9422192) * Sorry about the delay, we were getting some access issues taken care of for the dev site. * Looks like a cURL error is occurring when making the request. I found this error after requesting the forms from Formstack. * object(WP_Error)#1783 (2) { [“errors”]=> array(1) { [“http_request_failed”]=> array(1) { [0]=> string(80) “cURL error 28: Operation timed out after 5001 milliseconds with 0 bytes received” } } [“error_data”]=> array(0) { } } * May be something worth talking to your host about regarding increasing timeout time for this. * Thread Starter [Nethers Web Design](https://wordpress.org/support/users/timnethersgmailcom/) * (@timnethersgmailcom) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-v2-showing-0-forms/#post-9430674) * Hi Michael – I talked to our Host Dev’s. Here is what they said: * In order to test the issue, we have put together a simple page to test the connection to the Formstack API. The page is available from the following URL: ===== [http://dev.thefirstacademy.org/curltest.php](http://dev.thefirstacademy.org/curltest.php) ===== * From our tests, we did not encounter any connection issues when connecting to[ www.formstack.com:443]. If the formstack plugin is using a different URL to connect. If the issue is a result of a successful connection, but is timing out due to long transaction period, then the cURL within the plugin itself, due to the fact that PHP’s cURL timeout is set with the use of curl_setopts CURLOPT_TIMEOUT setting. * If you are able to set up a more basic form of testing the connection issue, this would also help in troubleshooting the issue. Alternatively, if the Formstack plugin has a log we can read from when testing the connection, this would also benefit us. * Plugin Author [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * (@tw2113) * The BenchPresser * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-v2-showing-0-forms/#post-9431075) * For what it’s worth, we don’t use cURL directly, we use the HTTP API provided by WordPress core. That said, I got to thinking a bit more intently on this case, and remembered that there is an extra argument available to amend things like timeout time for the requests. * Given a size of 300+ forms, the default value of 5 seconds is not likely enough time to fully process the request. I have tested the idea with the previously provided credentials, with a timeout of 120 seconds, and it worked without a hitch. You should see much better results in the dev site at the moment. I have also left those timeout tweaks in place, and in the form that will now be released in an updated version for everyone. If you wish to get the plugin/api creds on your live site right away, please copy the plugin files from the dev site if a 1.2.1 version isn’t available from wordpress.org yet. * Thank you for the help with this. * Thread Starter [Nethers Web Design](https://wordpress.org/support/users/timnethersgmailcom/) * (@timnethersgmailcom) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-v2-showing-0-forms/#post-9431164) * Hey Michael, * It seems the last 2-3 times the plugin has been updated, we’ve run into the same issue. What is this function called that sets the default timeout? I’d like to be able to directly reference this next update in case it happens again. * Thanks, * Tim * Thread Starter [Nethers Web Design](https://wordpress.org/support/users/timnethersgmailcom/) * (@timnethersgmailcom) * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-v2-showing-0-forms/#post-9431675) * Also, what do you mean by 1.2.1? * Here is what I see: * Formstack Plugin You have version 1.0.13 installed. Update to 2.0.0. View version 2.0.0 details. Compatibility with WordPress 4.8.1: 100% (according to its author) * (Version 2.0.0 was the one with the timeout issue). * Plugin Author [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * (@tw2113) * The BenchPresser * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-v2-showing-0-forms/#post-9434320) * Woops, my mind meant 2.0.1, but typed 1.2.1. Sorry about that confusion. * We use [https://codex.wordpress.org/Function_Reference/wp_remote_get](https://codex.wordpress.org/Function_Reference/wp_remote_get) and you can see the defaults at [https://codex.wordpress.org/Function_Reference/wp_remote_get#Default_Usage](https://codex.wordpress.org/Function_Reference/wp_remote_get#Default_Usage) * We didn’t override any of those in the 2.0.0 release, but 2.0.1 would set the` timeout` one to 120seconds aka 2 minutes. * Plugin Author [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * (@tw2113) * The BenchPresser * [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-v2-showing-0-forms/#post-9435332) * Pushed out the 2.0.1 bugfix release with these same changes. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Plugin V2 Showing 0 Forms’ is closed to new replies. * ![](https://ps.w.org/formstack/assets/icon-256x256.png?rev=2067528) * [Formstack Online Forms](https://wordpress.org/plugins/formstack/) * [Frequently Asked Questions](https://wordpress.org/plugins/formstack/#faq) * [Support Threads](https://wordpress.org/support/plugin/formstack/) * [Active Topics](https://wordpress.org/support/plugin/formstack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/formstack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/formstack/reviews/) * 12 replies * 2 participants * Last reply from: [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/plugin-v2-showing-0-forms/#post-9435332) * Status: resolved