Title: Plugin vanished Last modified: August 20, 2016 --- # Plugin vanished * Resolved [Newbie2309](https://wordpress.org/support/users/newbie2309/) * (@newbie2309) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-vanished/) * Hi there Maeve * I’m new to WordPress but just activated the plugin and it worked fine. * Thwn I wanted to change the display settings as I didn’t want to show the purchase price yet – did so and the whole player has vanished. * How can I fix this? * Cheers * Angie * [http://wordpress.org/extend/plugins/html5-jquery-audio-player/](http://wordpress.org/extend/plugins/html5-jquery-audio-player/) Viewing 10 replies - 1 through 10 (of 10 total) * Thread Starter [Newbie2309](https://wordpress.org/support/users/newbie2309/) * (@newbie2309) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-vanished/#post-3634281) * Hi there Maeve * Just saw your post – so here are some more details: I have WordPress Version 3.5.1 Your plugin version 2.1 website is [http://www.johnceestannard.co.uk](http://www.johnceestannard.co.uk) * After I updated the display settings I did go into manage songs and listed two more songs – all three now have 0.99p as the cost price but this is just for test purposes for now. * The shortcode is on the “about the album” page and I was having trouble getting the player to work through IE8 but it worked fine in Safari. * Hope this helps – please let me know if there is anything else you need from me – but I’m really new to WordPress and have no web design/code skills. * Thanks for all your help with this – I should also say that when the player worked it looked absolutely fabulous. * Cheers * Plugin Author [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-vanished/#post-3634359) * Hi Angie, happy to help 🙂 * I went to [http://www.johnceestannard.co.uk/about-the-album/](http://www.johnceestannard.co.uk/about-the-album/) but can’t see the player. I’m guessing you took it down temporarily as this is a live site? * Unfortunately there’s not a lot I can do help you if I can’t see the player and problem in action… if you’d still like to use this plugin are you able to pop it back up so I can take a look? * Thanks, Maeve * Thread Starter [Newbie2309](https://wordpress.org/support/users/newbie2309/) * (@newbie2309) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-vanished/#post-3634431) * Hi there Maeve * So glad that you’re happy to me help if you can – I really do appreciate it. * So here’s the thing, I hadn’t deactivated the plugin when you looked at the website. * Yesterday I had a message in my dashboard to update the Responsive theme and another plugin – neither of which I was using but I did so anyway. * Today I deleted the Responsive theme as I am using Arras. Then I deactivated all 6 plugins that were active including the audio player and reactivated them one by one. As I reactivated each of the plugins, I checked the live website each time to see if the audio player was visible on the webpage but it’s still not there. * What else should I do? * Cheers * Angie * Plugin Author [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-vanished/#post-3634438) * Hi Angie, * I think maybe you forgot to add the shortcode `[hmp_player]` to your page/post to show the player… * Thread Starter [Newbie2309](https://wordpress.org/support/users/newbie2309/) * (@newbie2309) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-vanished/#post-3634447) * Hi there Maeve * I’ll check but as I removed your plugin I could see the shortcode on the live visual website page in the main body of the text – although I did not look under the html tab – so I think that it must have still been there – but I will have another look to make sure. * Under view are you able to see my source code if you go to the website? I had a look yesterday and I could loads of code for your audio player – so I thought it was there but just not visible on the page. * Also is VLC media OK to convert the mp3 file to an ogg. file? * Do you know of any known conflicts with any other plugins or themes when used with the audio player plugin? * Thanks again for coming back to me – I know that my questions must seem rather basic to you – so thank you for your patience and help. * Cheers * Angie * Plugin Author [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-vanished/#post-3634449) * Hi Angie, * Ok checked again and yes nothing wrong with how you’ve put in the shortcode because it is generating the code for the player…. * Also I can now see the issue… you have not uploaded a proper ogg file – you can see the code is pointing to the same mp3 file in the ogg fields… you actually need to convert the mp3 to an ogg using a converter software or [online converter](http://media.io/)( VLC is a media player not a converter). I use Goldwave, but there are many other free audio converters available online. * Give that a try and let me know if that solves your vanishing player problem. 🙂 * Thread Starter [Newbie2309](https://wordpress.org/support/users/newbie2309/) * (@newbie2309) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-vanished/#post-3634492) * Hi there Maeve * I think that I have now uploaded the proper ogg files for all three tracks and I think that you will be able to see this now too. * It looks OK to me – but hey what do I know! I used Audacity as we already had it and it seemed to work fine – again the shortcode seems to be there too. * Unfortunately the plugin still seems to have vanished – is it possible that there there is a jquery issue in the Arras theme? I’m hoping not as I would have no idea how to test or fix that. * I do hope that you will be able to help me out still to solve this mystery because your plugin really did look fabulous and so professional on the website. * Cheers * Angie * Plugin Author [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-vanished/#post-3634499) * Hi Angie, * To check for conflict in your theme switch to the default twentyeleven theme. If the plugin works, then yes it was a theme conflict…. if not, then it’s something to do with how you’ve implemented it. * It sounds like you’re struggling a bit with getting this implemented and honestly it’s probably something really simple like a funny symbol or character in a field or wrong file path or just something really simple that’s unfortunately hard to spot! I’d be happy to take a closer look if you’d like to email me privately with some temporary admin login details – [info@enigmaweb.com.au](https://wordpress.org/support/topic/plugin-vanished/info@enigmaweb.com.au?output_format=md) * Thread Starter [Newbie2309](https://wordpress.org/support/users/newbie2309/) * (@newbie2309) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-vanished/#post-3634509) * Hi there Maeve * Thank you for coming back to me again so promptly. I checked whether there could be a conflict in my theme by switching to Twenty Eleven as you suggested and the plugin still did not work. * So it may well be something to do with how I’ve implemented the plugin which as you say might be really easy to spot – but then you know what you’re looking for – and I have not a clue! * It is really so kind of you to take the time to take a closer look for me and I will email you soon with some temporary login details. * I really appreciate you helping me out – the support you have given me is spectacular– thanks again for your patience and understanding. * Cheers * Angie * Plugin Author [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-vanished/#post-3634512) * Just posting result back here for anyone who stumbles across this thread with similar problem: * I took a look at this site and found the problem was that there were some odd characters/symbols in both the playlist description text, and in one of the song titles. At the moment the player doesn’t cope too well with things like apostrophes, inverted commas, slashes, & – stuff like that. So I removed all these from all fields and that got the player showing up. It is a limitation in the plugin which I am hoping to fix up in next major release. * Site is working now at [http://www.johnceestannard.co.uk/about-the-album/](http://www.johnceestannard.co.uk/about-the-album/) Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Plugin vanished’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/html5-jquery-audio-player_2e2e2e. svg) * [HTML5 jQuery Audio Player](https://wordpress.org/plugins/html5-jquery-audio-player/) * [Frequently Asked Questions](https://wordpress.org/plugins/html5-jquery-audio-player/#faq) * [Support Threads](https://wordpress.org/support/plugin/html5-jquery-audio-player/) * [Active Topics](https://wordpress.org/support/plugin/html5-jquery-audio-player/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/html5-jquery-audio-player/unresolved/) * [Reviews](https://wordpress.org/support/plugin/html5-jquery-audio-player/reviews/) * 10 replies * 2 participants * Last reply from: [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-vanished/#post-3634512) * Status: resolved